Customer Service Representative

Cathy Merrick Embrey 919-***-****

**** ********* **, ****, ** 27539 ********@*****.***

Summary

Customer Service Manager with 14 years experience dedicated to quality customer service. Excellent in resolving

customer dissatisfaction. With strong rating, detail data entry and superior computer skills.

Highlights

• •

Licensed Property & Casualty AMS and Applied Management System

• • Effectively resolve customer challenges

Strong customer relation

• • Accurate account maintenance

Company Liaison

Professional Experience

Rogers Insurance Agency, Apex, NC

07.16.2007 - Current

Personal Lines Manager

Achievements:

1. Implemented customer retention programs

1. Improved customer service operations

1. Strong customer satisfaction

Responsibilities:

1. Manage Property and Casualty Team

2. Customer service representative

1. New management system training

1. Assist Company Representatives

2. Interview insurance companies

1. Implement customer service programs

2. Train and audit CSR

Associated Insurance Agency, Westerville, OH

05.16.2005 – 06.15.2007

Customer Service Representative

Achievements:

2. Managed 2 million Property and Casualty Book

2. Company Liaison

Page 2 of 2

Responsibilities:

3. Customer service representative

2. Data base coordinator

3. Management system trainer

3. Sales staff support

American Family Insurance, Westerville, OH

06.08.1998 – 05.16.2005

Agent Assistant

Achievements:

3. Start new agency

3. Set up office

Responsibilities:

4. Customer service representative

3. Claims

4. Sales

4. Maintain office

Additional Achievements and Experience

• JD Power Customer Service Award

• Web Coordinator for Widow-to-widow.net ministries

• News Letter developer

• Contributing news letter writer

Contact this candidate