SHILPI KAUSHIK

Email: abnyf2@r.postjobfree.com

TICO CERTIFIED (CITT-TORONTO)

Objective:

A competent professional with over 10 years of rich & dynamic handling

travel, hospitality, events, administration, sales and marketing management

in the Customer Service Industry

Canadian Work Experience (Toronto)

Working as Travel Counsellor in Travel Air, Toronto (Full time)

April 2012 - Present

Responsibilities as a Travel Consultant in Travel Air -

* Communicating with clients, describe tour packages & promotional

travel incentives

* Positively close sales by customizing travel needs

* Ticketing & hotel reservation using Amadeus

* Compute travel and accommodation costs and quote packages

* Provide customers with brochures and publications containing travel

information, such as local customs, points of interest, or foreign

country regulations.

* Prepare Window Display Board with attractive valid Travel fares &

Packages

* Sell Travel/medical Insurance relevant to tour packages

* Keeping up-to-date technically and applying new knowledge at the job.

Worked as Admin Assistant in Discount Car/Truck Rentals (Full Time)

Feb 2012 - Mar 2012

Worked as Sales Associate in Pareto Corporation, Part time

Dec 2011 - Feb-2012

Worked as Sales Associate in Smart Set (Eaton Centre), Part time

Nov2011 - Dec 2011

Work Experience (INDIA)

V Worked as Assistant Manager/EA to CFO in Avantha Power Infrastructure

Ltd,

Duration: Jan2010-June 2011

V Worked as Assistant Manager(Administration) in Covidien (Tyco -

Health Care)

Duration: April 2009 -June 2009

V Worked as Executive Assistant/ Admin to Sales Director (Regional Head)

in Dell India,

Duration: Sep 2007 - Mar 2009

V Worked as Senior Travel Counsellor BTI-SITA (IATA) Duration: July

2003 - Sept 2007

V Worked as Travel Executive in C&A Travel India (IATA), Duration: Nov

2002 - July 2003

Responsibilities in Avantha Power Corporation

* Managing business trip itineraries, Visa filing, airline co-ordination

and travel arrangement

* Providing secretarial support to Chief Financial Officer and assist

accounts/finance team

* Providing all daily administrative support including calendar management,

creating

Spreadsheets and Correspondence for submittal to the CFO

* Scheduling meetings, conference calls, Board of Directors meetings (on-

site and off-site)

* Create, transcribe, and distribute meeting agendas and minutes.

* Prepare and maintain CFO's Expense Report

* Prepare itineraries & co-ordination with travel implant for ticketing &

tours for finance team

* Processing visas directly with VFS & Embassy for finance team.

.

Responsibilities as Admin cum Sales Co-ordinator (Dell India)

* Providing secretarial support to Sales and marketing Director

* Carried out various travel & administrative related functions, assisting

Sales/Marketing team

* Handling Implant Backup, travel related queries, reservation etc

* Represented Dell & managed Implant in Max Newyork Life

* Coordinated tasks for staff meetings & board meetings, Showed diligence

in handling tasks.

* Scheduling Meetings, Calendar Management, preparing Itineraries & Visa

Processing

* Coordinated activities and supported key account representatives related

to Sales

* Managed tasks with Vendors & finalized purchases

* Maintained excellent business relationships with clients, other

employees, and vendors

Responsibilities as Sr. Travel Counsellor (BTI-SITA) Kuoni Business India

Travel

* Handling Corporate Clients individually, Reservation, Ticketing & Visa

processing.

* Work out Travel Itineraries and Fares to the Clients using Galileo

* Handling Implant Backup (Perfetti, Pepsi & Bechtel)

* Finalize Domestic and International Hotel Reservations & maintain their

track record

* Ensuring excellent service is delivered both Internal and External

* Customize and Sell Tour Packages and Co-ordinate with Suppliers

* Prepare all kind of reports of ticketing and Guest Houses & hotels

* Check on payments or get the payments from client's timely

Academic Qualification:

Post Graduation Degree : PGDBA in Customer Relationship Management ("A"

grade)

Symbiosis - 2009-2010)

Graduation Degree : Bachelor of Arts (University of Delhi- 2001-2003)

Professional Qualification

Year Examination Institute

2012 TICO- Travel Counsellor

Certification Canadian Institute of Travel

Counsellors(CITT-Toronto)

2005 Certificate Course in IATA/UFTAA Amadeus Training Center, New

Level with Delhi

Distinction

2002 Diploma in International Airlines & India International Trade

Travel Management Center, Delhi

2002 Certificate in Computer Reservation India International Trade

System (Amadeus) Center, Delhi

Voluntary Work:

Volunteered at the Honda Indy Toronto Event managing VIP hospitality suites

(July 2011)

References available upon request

Contact this candidate