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Customer Service Real Estate

Location:
Malron, NJ, 08053
Posted:
January 15, 2013

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Resume:

Frank A. Villari

*** ******* *****

Marlton, NJ *8053

cell: 856-***-****

abnycx@r.postjobfree.com

OBJECTIVE:

To secure a challenging position in the real estate industry that will utilize my vast experience and skills as a property

manager, real estate investor, and financial/business analyst.

SUMMARY OF REAL ESTATE QUALIFICATIONS:

• Hands-on real estate investor of a portfolio of rental properties which I have owned and managed for the past

seven years, demonstrating exceptional customer service. Experienced in new acquisition analysis,

conventional/unconventional financing, property design/marketing, lease executions, tenant relations/evictions,

contractor maintenance, and Fair Housing/HUD regulations.

• President of Marlton Village Homeowners’ Association Board of Directors serving a community of 261

privately-owned townhomes. Strong leadership and teamwork skills demonstrated overseeing the on-site

Property Manager and maintenance staff, conducting monthly Board meetings, addressing resident concerns,

and monitoring capital improvement projects.

• Active member of Evesham Township Town Watch building strong collaboration with local law enforcement;

instrumental in the conviction of a high-volume drug dealer in the community.

• Networking with other investors through real estate club and various social media outlets.

• Worked as a bank Senior Commercial Analyst underwriting the financial condition and risk assessment of

various real estate projects including apartment complexes; reviewing of lease tracks and appraisals.

WORK EXPERIENCE:

PHH MORTGAGE / Mount Laurel, New Jersey 2010 - 2012

Senior Financial Analyst (December 2010 – June 2012)

• Developing, maintaining, and analyzing the channel profitability of the mortgage business units

• Maintaining and updating the SAP allocation models

• Analyze financial results and investigate variances

• Gather financial and operating metrics for industry surveys

• Develop solutions to ad-hoc analytical and reporting requests

SOUTH JERSEY INDUSTRIES (SOUTH JERSEY GAS) / Folsom, New Jersey 2004 - 2010

Budget Analyst (March 2008 – December 2010)

• Support budgeting processes consistent with strategic objectives

• Monthly/Quarterly variance analysis

• Margin analysis by customer class

• Presenting financial results during senior management meetings

• Allocation of shared services expenses and capitalized costs to various departments

• Annual budget and long-term planning

• Helped implement Hyperion budgeting system including data validation, reports design/creation, security

mapping, calculation scripts, user training, and troubleshooting

Sales System Administrator (September 2004 – March 2008)

• Monthly sales reporting and analysis. Commission processing of addbacks/deductions

• Gas load estimate analysis

• Historical tracking of annual meter set percentages

• Pricing and competitive fuel reporting for Rates

• Marketing support creating targeted mailing lists and campaign results tracking reports

• Implemented centralized network folders improving cohesiveness and standardization in Department.

THOMSON SCIENTIFIC / Philadelphia, Pennsylvania 2001 - 2004

Senior Financial Analyst - Senior Sales Analyst (April 2001 – June 2004)

• Key interface between third party vendors, reconcile royalty payments, variance analysis versus plan, profit

margin analysis and ensure contract terms are being fulfilled. Agent commission variance analysis.

• Monthly scorecard reporting. Renewal/sales trend reporting.

• Analysis of historical trends and quarterly revenue phasing.

• Sales & Marketing reporting including market penetration, status vs. plan/prior, big ticket cancel detail,

geographic renewals.

• Coordinated with internet group for weekly download of responses and publish reports of all direct mail

promotions.

TVG, INC. (subsidiary of Professional Detailing, Inc.) / Fort Washington, Pennsylvania 2000 - 2001

Project Budget Manager (Medical Education/Communication Division)

• Lead finance role reporting to the Division President, responsible for financial support and consultation to all

operational departments.

• Revenue forecasting. Development of expense and pricing models.

• Monitoring profitability and expenses of projects.

• Contract reviews.

• Newly created position requiring the conception, development and implementation of various

reports/worksheets/financial controls, including the creation of budget models. Identified nearly $100K in

previously unrecognized revenue.

COMMERCE BANK, N.A. / Cherry Hill, New Jersey 1993 - 2000

Senior Commercial Analyst (Commercial Lending) (July 1996 – April 2000)

• Underwriting the financial condition and risk assessment of companies and real estate projects for senior

management.

• Preparation of various reports including budget reviews, forecasting, variance analysis, corporate/personal

cash flows, receivable/payable aging, collateral analysis, market analysis, lease tracks, appraisal reviews and

credit/deposit relationship profiles.

• Maintenance of credit files and databases.

• Negotiations with entrepreneurs, accountants and loan officers about financing options.

• Training new analysts.

Customer Service Representative (July 1993 – July 1996)

• Opened and maintained new customer accounts.

• Retrieval and analysis of credit reports.

• Cross selling of bank products/services.

• Training and supervision of new representatives.

• Employee of the Quarter: Third Quarter 1994. Chairman’s Award Nominee: 1995

EDUCATION:

TEMPLE UNIVERSITY, School of Business and Management / Philadelphia, Pennsylvania

Bachelor of Business Administration, May 1996

Dual Major: Finance / Risk Management and Insurance (RMI)

COMPUTER SKILLS:

Microsoft Office, Excel, Word, Access, PowerPoint, Hyperion Essbase, Hyperion Planning, Hyperion Shared Services,

Oracle, SAP Business Planning & Consolidation, SQL, Lotus Approach, Baker Hill, CoStar, Cognos Impromptu,

PeopleSoft/Vantive CRM, SalesPlus, Lawson, Enterprise Manager, SOTS, TN3270 (Mainframe)



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