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Management Customer Service

Location:
Springfield, VA
Posted:
January 15, 2013

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Resume:

LAPRINCESS D. ALLEN

**** ***** ******* **** • Suitland, MD 20746 • abnyc3@r.postjobfree.com • 202-***-**** (Mobile)

Skillful and results-oriented administrative professional with extensive experience supporting the

administrative and daily contracting operations of high-profile government services contractors. Highly adept

in performing comprehensive support functions for executive-level staff including preparing budgets and

financial forecasts, scheduling meetings, coordinating VIP travel, and liaising with key clients, government

officials, and project stakeholders.

AREAS OF EXPERTISE

• Proven track record of efficiency and accuracy in administering complex government contracts,

auditing inventories and financial reports, preparing requisitions and procurement requests, and

developing detailed reports of activities.

• Demonstrated ability to leverage superb research, analytical, and troubleshooting capabilities to

ensure accuracy and compliance with all governing standards and regulations.

• Success managing executive correspondence, critical operations data, and project communications

with absolute discretion. Held SECRET/Interim TOP SECRET Security, NACI, and US Customs

Security clearances. Current Clearance Level: Top Secret/SCI

• Excellent project management and multitasking strengths, adeptly coordinating logistical support for

and supervising execution of full project life cycles. Keen vision in identifying opportunities for cost-

effective policy and process enhancements.

• Proficient in Microsoft Office Suite, Project, and Lotus Notes; type 50 wpm with complete accuracy.

• Served as a contractor to the federal government for the past twelve years; six of those in the contract

administration arena

PROFESSIONAL EXPERIENCE

Contract Management Division, DHS Office of Procurement Operations (OPO) – Washington, DC

01/2012 – Present

Contract Closeout Specialist

Managed the final close-out of Department of Homeland Security’s (DHS) contracts to include cost

reimbursable, time and material and firm fixed price contracts, with an emphasis on cost reimbursable

contracts. Worked closely with the Contract Administrator and Project Manager to ensure contract

requirements have been met such as successfully closing out thirty-five (35) contracts to help reach the

team’s goal of closing 270 contracts/month. Successful in the submission of deliverables, obtaining

various releases, closeout of subcontract agreements, disposition of government property, and other

contract specific requirements.

Key Responsibilities:

• Review contract file for closeout clauses

• Coordinate with the Contract Administrator and Accounts Receivable Specialists to reconcile the

contract accounting and financial information, preparation of the completion and final vouchers and

collection of any outstanding accounts receivables

• Analyze projects to determine that all fee has been collected and there are no outstanding expenses to

be billed

• Acts as a primary point of contact on closeout issues

• Negotiates settlements with governmental clients

• Analyze financial position of the contract

• Assisted government client(s)/co-workers navigate through various functions of the Federal Financial

Management System (FFMS)

• Closeout DHS subcontracts

• Provided support to government client(s) with using FedTraveler

• Complete appropriate closeout documents

• Maintain closeout files and act as audit liaison on contract closeout issues

Joint IED Defeat Organization, Acquisition Evaluation Division (AED) – Washington, DC 07/2011 –

12/2011

Budget Analyst

Reviewed estimates submitted by program managers for compliance with rules, regulations, and

procedures prescribed by Office of the Secretary of Defense (OSD) and Department of the Army.

Performed in-depth, rigorous analysis of budget requests by using comparative historical data to make

informed recommendations to the J8 leadership to compliment the decision making processes of JIEDDO

and the Joint IED Capability Approval and Acquisition Management Process (JCAAMP) processes.

Independently met budget deadlines. Served as point of contact between CSG, JIEDDO Resource

Management and J-8 within the JIEDDO budget process. Provides routine and on demand financial

information and analysis to CSG leadership enabling them to make well-informed, fact based investment

decisions that have the greatest impact on the ability of deployed forces to disrupt the insurgencies’ chain

of events. Maintained a proper fund control program by adhering and tracking all assigned allotments and

annual funding programs by assigned accounts. Ensures available resources are balanced and executed

with JIEDDO’s mission priorities and provides advice to leadership on budget and funding issues to

ensure available funds are maximized and the proper financial controls and oversight are maintained.

Independently reviewed RFPs (requests for proposals). Provided comprehensive and detailed knowledge

and understanding of governing budgetary policies, precedent setting decisions, procedures and

regulations issued by OSD, Department of the Army and Defense Finance and Accounting Service

(DFAS) to assure that budget forecasts, estimates, and submissions conform to requirements, guidelines

and financial objectives.

FEDERAL AVIATION ADMINISTRATION,

ATO - Finance Service Comptroller Group (AJF-14) – Washington, DC

09/2010 –06/2011

Contract/Procurement Specialist

Monitored and track obligations within applicable ATO financial systems such as REGIS, USBank Access

Online, DELPHI, GovTrip, PCPS, PRISM, FPPS, SAPS and ARS. Develop Acquisition Plans and other

procurement justifications and approval documentation. Create and developed Source Selection Plans

including development of evaluation criteria, contract line item structures, statements of work, task statements,

contract modifications, and contract correspondence. Performed contract administration and was responsible

for assessment of products and procedures for compliance with government standards, accounting principles,

internal controls, and multi-tiered system application standards. Entered, reviewed, cuffed and tracked

procurements processed in the PCPS (Credit Card), PRISM (PRs) and GovTrip (Travel). Was responsible for

cuffing and reconciliation in the database and test database enhancements and report lost functionality when

necessary. Requisition and track all Time and Material and Firm Fixed Priced PRs(Procurement Requests)

through to Award Status including audit invoice tracking reports to ensure adequate funding is available, and

closing out terminated contracts. Maintained the allocations spreadsheet which entails accepting changes

from programs year round, obtaining change. Provided budget formulation and spend plan development, and

analysis on budget impacts due to funding shortfalls. Participated in pre-award conferences. Prepared and

provided finance reports and budget details on demand including Plan vs Actual Reports, Scorecards,

Financial Spend Plans, BET, Spend Trends from Previous Fiscal Years, and Project Spend Reports. Followed-

up on outstanding commitments with Contracting Officers and Card Holders. Disputed discrepancies and

process capitalization/reimbursable reclassifications for erroneous expenses. Reviewed and tracked monthly

vendor invoices for labor contracts. Provided property custodians corresponding obligation documents and

reports for tracking and asset management. Coordinated, processed and tracked maintenance renewals.

Completed and submit weekly activities reports for the finance comptroller group leads.

DEPARTMENT OF ENERGY, EIA OFFICE OF RESOURCE MGMT. (ORM) – Washington, DC 06/2010 – 09/2010

Contract Management Specialist

Provided support to the Contract Management team to enable the administration of government and

commercial contracts and subcontracts in accordance with company policies and procedures, applicable laws,

and customer requirements. Tracked and monitored contract changes, deliverables, correspondence and risks,

and maintaining associated documentation. Participated in Contract Management teams to support contract

and subcontract compliance, generated reports required to monitor contract compliance, identified contract

management issues and proposes solutions for approval. Provided negotiation support as required,

independently worked at smaller engagements and worked within team at a large, complex engagement,

independently applied the contract management tools and techniques to assigned projects, supported training

activities for Contract Management personnel, had direct interface with Client personnel, active engagements

in regional CM initiatives. Independently reviewed RFPs (requests for proposals). Acted as a temporary

back-up for a project Contract Manager who has specialized subject matter expertise. Processed change

orders, pricing and contract changes, and contract modifications, developed data concerning contract disputes,

and monitored awards. Assisted in the solicitation of development duties for an assigned workload of

procurements. Executed work assignments, independently developing new plans or schedules that were

aligned with overall program and organization priorities. Determined approaches and planned execution of

work, including schedules, milestones, and estimates of resources required.

DEPARTMENT OF HOMELAND SECURITY, OCIO ENTERPRISE ARCHITECTURE – Washington, DC 02/2009 – 05/2010 Budget

Analyst

Provided professional services in the areas of acquisition management and contract administration. Acted as

primary coordinator for administering the process of IT acquisitions in excess of $2.5M. Provides assistance

in, and coordinates contract support for, all phases of the acquisition process. Initiates required Acquisition

Review Decision (ARD) document for requests involving specific criteria, to include: receipt of acquisition

plans and associated documentation, review for completeness and return to requestor if incomplete,

disbursement within the Directorates of OCIO, receipt of recommendations of approval/disapproval,

documentation and communication of conditions, obtaining clarification as necessary, compilation of

summary reports and recommendations to CIO, presentation to CIO, and return to requestor. Independently

reviewed RFPs (requests for proposals), conducted market research, prepared independent government cost

estimates (IGE), developed statements of work (SOW), performed procurement ethics and security

considerations, general acquisition planning, developed contracting evaluation factors and acquisition roles

and responsibilities, knowledgeable of the types of buys for OCIO EA’s division and source selection

planning, and well-informed of DHS’s buying resources such as Ability One, DHS Eagle, or contract

schedules. Performed Federal Government contracts procurement support. Performed work that spanned

across the entire procurement process, from the receipt of the procurement request to close out of completed

contracts. Prepared, typed, assembled and distributed a wide variety of procurement documents. Upon receipt

of the funding document, independently prepared delivery orders against all indefinite delivery contracts.

Effectively communicated with contractors and personnel at other Government agencies to obtain information

needed to independently prepare administrative solicitation amendments and contract modifications. De-

obligated funds, corrected accounting/appropriation data, changed the paying office, remittance address and/or

payment methods. Planned and carried out the successive steps necessary to administer and close out

contracts, support government Contracting Officers and Contract Specialists. Communicated with the

Component CIOs concerning their acquisition requests and with DHS OCIO Reviewers (SMEs) on the status

of acquisition requests and related issues. Prepared and/or review, execute and track NDAs (Non-Disclosure

Agreements), Teaming Agreements, Subcontracts, and software licenses. Provided the EBMO Directorate

review of IT acquisition requests to include review of spend plans, program plans, alignment with Capital

Planning Investment Control (CPIC), OMB Exhibits 300 and 53 and other documentation that may be

submitted, as required.

SECRETARY OF THE AIR FORCE – Washington, DC 02/2008 - 01/2009

Budget Clerk

Provided clerical and administrative support of budget analysis and execution. Scanning, indexing, and

providing quality control of financial management documentation using the LaserFiche document

management system, document distribution, and using computer systems to perform routine financial

activities such as recording allocations and processing fund authorization documents. Excellent customer

service skills and knowledge of federal financial management operations, including the application of

procedures, methods, and techniques which support the analysis and administration of the budget. Prepared

analysis/reports for expiring funds, end of year fiscal year, current analysis, and RBA analysis for each

program. Assisted in the evaluation of proposals, contract negotiation and review of all contract

documentation. Provided and supports budget and resource requirements. Assisted in implementing and

managing contract modifications reviews, interprets and identifies discrepancies in modifications. Provided

contract administration support; acts as interface with the government Contracting Officer and Specialist, and

technical support staff to review, mediate, and resolve contract related issues. Tracked resources and

expenditures identify and analyze buying trends and monitors and evaluate deliverables and performance.

Reviewed and evaluates existing procedures, and assists in the development of new standard operating

procedures. Provided assistance in the negotiation and/or administration of various contracts. Prepare and/or

review, execute and track Non-Disclosure Agreements (NDAs), Teaming Agreements, and Subcontracts.

Followed-up on conditional approvals to ensure terms and conditions are met; track and maintain the official

records of Acquisition Reviews; contributes to program management and files for this project including but

not limited to schedules, lessons learned, metrics and performance reporting, risk 3 management, program

planning and recommendations. Prepared reports, briefs and documentation to include contract status,

compliance, deviation, negotiation, termination and the like.

WASHINGTON BUSINESS GROUP – Washington, DC 01/2007 - 01/2008

Program Analyst

Provide high-level administrative support for government contractor to Concessions & Retail Tenant Services

division of General Services Administration. Oversee installation and administration of multiple food service

operations in government-owned and leased space. Prepare requisition and procurement requests using

Comprizon, process FOIA applications, draft Statements of Work and Release of Claims documents, and

create monthly report for government agency outlining and analyzing contractor/vendor financial

performance, operational activities, and inspection results. Supported government in completion of audits

(internal, another stakeholder). Identified and resolved discrepancies in financial management systems;

coordinate and execute periodic reviews and special audits of business procedures and practices.

Key Contributions:

• Evaluated and prepared profiles of 31 GSA facilities, verifying physical inventories of government-

owned equipment and reviewing methods of accountability and preventative maintenance schedules

for equipment.

• Supported Contract Specialist by developing database of current and previous invoices, updating

current account balances, and contacting vendors regarding account and invoice issues.

• Adeptly restructured and optimized facility tracking system to more efficiently monitor all concession

contracts and sales, itemize financial performance, provide P&L statuses, and chart rates of customer

use.

• Created informative reports and presentations utilizing graphs and charts to educate internal

management, clients, and the public regarding organizational operations and projects.

BOOZ ALLEN HAMILTON – Washington, DC 09/2005 - 05/2006

Administrative Professional / Analyst

Prepared budgets and financial plans for government contractor to Department of Homeland Security.

Skillfully compiled financials, constructed financial models, performed variable analysis, and assisted in

consolidation and presentation of quarterly and special-request financial forecasts. Independently reviewed

RFPs (requests for proposals). Prepare and/or review, execute and track Non-Disclosure Agreements (NDAs),

Teaming Agreements, and Subcontracts. Partnered with managers and program executives to strategize short-

and long-term objectives, coordinate and launch new projects, troubleshoot potential business and policy

issues, create detailed project status reports, and ensure prompt completion of deliverables.

Key Contributions:

• Contributed to effective development, launch, administration, and review of five large-scale

programs.

• Successfully planned and coordinated special functions to include scheduling comprehensive travel

arrangements for government personnel and Presidential Appointee.

• Assisted government client with FedTravel by arranging travel, submitting travel voucher claims, etc.

JHT Inc. – Arlington, Virginia 09/2004 to 08/2005

Administrative Specialist

Brought on board to process FOIA requests for government contractor to Department of Defense’s Office of

the General Counsel. Diligently input all incoming and outgoing documentation in proprietary database and

maintaining special tracking log for all high risk and / or sensitive requests. Contributed to timely preparation

and submission of FOIA annual report, final response letters, and Memorandums for the Record; handled

correspondence in support of company commission, boards, and task forces. Conducted general administrative

functions to include word processing, data input and management, desktop publishing, copying, meeting

planning, and scheduling. Drafted correspondence to Deputy General Counsel for release of federal cases.

ADDITIONAL EXPERIENCE

SPHERION – Springfield, Virginia 10/2006 – 01/2007

Project Coordinator

Served as Project Coordinator for government contractor to Customs & Border Protection division of

Department of Homeland Security. Effectively advanced all administrative and project support efforts for

Information Technology Team. Conducted intelligence research and analysis regarding project status, tracked

project timelines, and trained and mentored project team members. Compiled weekly XP meeting minutes, set

up conference calls, and distributed meeting agendas, minutes, and conference IDs. Liaised between

technology developers and end-users to ensure optimal client training in and mastery of new systems.

Key Contribution:

• Played key role on Quality Assurance team tasked with working with internal and external clients to

identify project requirements, prepare feasibility studies, and create proposals for modified or

replacement IT systems.

BAI INCORPORATED – Arlington, Virginia 06/2006 – 09/2006

Executive Assistant

Provided administrative support for Senior Executive of government contractor to the Department of Defense.

Supported activities of Senior Executive and staff of 10 in cultivating productive relationships with high-level

project stakeholders. Coordinated electronic and phone correspondence, scheduled appointments and travel

arrangements, and processed travel orders. Secured conference rooms and prepared briefings for executive

meetings.

Office Under Secretary of Defense, Defense Science Board (DSB) – Arlington, Virginia 06/2003 – 08/2004

OFFICE AUTOMATION CLERK (WHS and JHT Summer Hire Intern for Summer Months Only)

Served as an Office Automation Clerk/Assistant. Used office automation equipment and software to produce a

variety of products. Received visitors and telephone calls; responds to routine questions and furnishes general

information. Created and processed requisitions for office supplies and services; performs follow-up as

requested. Maintains a variety of electronic and manual files. Worked closely with Executive Officer,

Executive Assistant, and Military Secretariats in various Defense projects including arranging travel, filing &

Xerox travel orders/vouchers. Knowledge of local and military culture. Arranged meetings for Executive

Director, reviewed & processed incoming correspondence, created databases, tables and charts, liquidated

travel claims, modified existing travel claims, coordinated DSB Summer Studies & quarterly meetings,

coordinated logistics, coordinate the passing of clearances for DSB members.

DC Dept. of Employment Services Office of Youth Programs - Washington, DC 12/2000 - 06/2004

SUPPORT STAFF (Summer & Winter Breaks)

Intricately involved in the DC government's goal to provide summer jobs for youth ages 14-21. Ensure the

efficient day-to-day running of all business operations and provide confidential administrative support to the

parents, youths, and department employees. Provided routine office support under a summer intern program I

assist in various areas within the Office of Youth Programs (OYP). I assist with the training of Out of School

Youth and new Support Staff. Assisted with the Out of School Youth and Summer Registration, enrolled Year

Round participants on the DC Networks One-Stop Career System. Assisted in researching and obtaining

information as it relates to the Year Round Program’s policies and procedures according to the Workforce

Investment Act of 1998. This information assisted the OYP in completing its annual report and in achieving

the Federal mandated performance outcomes. Assisted with developing summer jobs within the District and

Federal Agencies, as well as Community Based Organizations for over 9,000 youth, created and maintained

databases of participating and potential employers requesting youth for the summer. Conducted youth

orientations for the summer employment program participants. Provided assistance to Manpower

Development Specialist by scheduling meetings/appointments for Host Agencies for Summer Work’s

program, faxing, filing, and xeroxing.

Delaware State Univ. Human Resources Dept. – Dover, DE 02/2002 -

05/2004

WORK STUDY OFFICE ASSISTANT (Semester months only)

Filed various Human Resources documents, created and maintained personnel folders according to University

standards, and provided employment verification for employees. Shredded sensitive information, answered

telephones, assisted faculty and personnel with HR related questions - customer service counter, delivered

various HR documents, employee requests and other sensitive information to other departments, sort mail,

open mail, and enter information in the computer systems. Logged in employee time and attendance sheets,

file & retrieved various HR documents, sent out mass mailings to university personnel, ran errands, assisted

job seekers with filling out applications and obtaining job descriptions. Supported the HR Director's

recruiting and retention efforts. Coordinate candidate scheduling; update job boards and post ads on

designated recruitment sites; conduct research on candidate sources; obtain signature approvals for required

forms; update HR tracking system; test administrative candidates and assist in covering main departmental

phone line; create recruitment reports; respond to verbal and written requests for information; order and

maintain departmental supplies.

Giant Food Inc., INROADS, Retail Management Institute (RMI) - Wash., DC 07/2002 - 09/2002

ASSISTANT FRONT END MANAGER (INTERN)

Assist front-end manager in managing front-end operations including cash office, cashier & parcel pickup

staff, in order to deliver superior customer service. Oversee price integrity, ensuring immediate action is taken

when improper signage or prices on products is identified. Operated cash register to itemize and total

customer's purchases, reviewed price sheets to note price changes and sale items. Recorded prices and

departments, subtotals taxable items, and totals purchases on cash register, collected cash, check, or charge

payment from customer and makes change for cash transactions, stocked shelves and marks prices on items,

counted money in cash drawer at beginning and end of work shift, recorded daily transaction amounts from

cash register to balance cash drawer. Weighed items, bag merchandise, issue trading stamps, and redeem food

stamps and promotional coupons, cashed checks following store guidelines. Used electronic scanner to record

price, designated according to items checked as Grocery Checker, issued receipts, refunds, change and credits

due to customers, maintained a clean and orderly checkout area, resolved customer complaints.

CREDENTIALS & TRAINING

Federal Financial Management System (FFMS) Course (04/2012) • Department of Homeland Security,

OPO, Washington, DC

PRISM and DELPHI Overview Course (2010) • Federal Aviation Administration, Washington, DC • Online

course

PRISM Acceptance Course (2010) • Federal Aviation Administration, Washington, DC • Online course

PRISM Requisitioner Course (Six Part) (2010) • Federal Aviation Administration, Washington, DC • Online

course

Purchase Card Processing System (PCPS) Intro. Overview (2010) • Federal Aviation Administration,

Washington, DC • Online course

Managing & Approving Financial Transactions in the FAA Course (2010) • MANAGEMENT CONCEPTS

Washington, DC • Two day course

Funds Certification in the FAA Course (2010) • MANAGEMENT CONCEPTS Washington, DC • Two day

course

General Ledger Inquirer Course (2010) • Federal Aviation Administration, Washington, DC • Online course

ESPC (Energy Savings Performance Contracting) Contracting and Negotiations Course (2010) • U.S.

Dept. of Energy, Washington, DC • 3 hour course

DOE Requisition Training Course (April 2010) • U.S. Dept. of Energy, Washington, DC • 1 day course

DOE Acquisition Training Course (April 2010) • U.S. Dept. of Energy, Washington, DC • 4 day course

Section 508 Web Standards and Compliance (2010) • Dept. of Homeland Security, Washington, DC • One

day Training Opportunity

Contract Closeout (2009) • MANAGEMENT CONCEPTS, Washington, DC • Earned 16.0 CPE Credits

FAR Overview (2009) • MANAGEMENT CONCEPTS, Washington, DC • Earned 16.0 CPE Credits

PRs Made Simple (Procurement Initiation Training (2009) • MANAGEMENT CONCEPTS, Washington,

DC • Earned 16.0 CLPs

PRISM Requisitioner Course (2009) • Dept. of Homeland Security (OCIO/OAT/EA), Washington, DC •

One day Training Opportunity

FFMS Webview Training (2009) • Dept. of Homeland Security ICE Dallas Finance Center, Washington, DC

• One day Training Opportunity

BAIRS Procurement Request Course (2009) • Dept. of Homeland Security (OCIO/OAT/EA), Washington,

DC • One day Training Opportunity

Fundamentals of Systems Acquisition Management (2008) • DEFENSE ACQUISITION UNIVERSITY,

ONLINE • Earned 25 CLPs

EDUCATION

Executive Graduate Certificate in Business Administration – Acquisition Emphasis (2013) • STRAYER

UNIVERSITY, Washington, DC

Master of Business Administration in Human Resources (2006) • STRAYER UNIVERSITY, Washington, DC

Bachelor of Science in Hospitality & Tourism Management (2004) • DELAWARE STATE UNIVERSITY, Dover, DE

Tom Joyner Foundation Scholarship Recipient; Dean’s List; Eta Sigma Delta

High School Diploma (2000) • EASTERN HIGH SCHOOL, Washington, DC

CERTIFICATIONS AND CLEARANCES

TOP SECRET/SCI Security Clearance (2008, Expires -2018) • Certificate, Export Controls (2006) •

Certificate, Government Procurement (2006)

Certificate, ProMgmt. Hospitality Law & Legal Environment (2003) • SECRET Security Clearance (2007,

2004)

NACI Clearance (2006) • U.S. Customs Security Clearance with Treasury Background Investigation (2006)

TOP SECRET Security Clearance (2008, 2006)

P ROFESSIONAL AFFILIATIONS

International Association of Administrative Professionals

National Black MBA Association, Inc.

REFERENCES

Available upon request



Contact this candidate