Daniel W. Williams

**** ******** *****

Holly Springs, NC 27540

abnyah@r.postjobfree.com

919-***-****

STRENGTHS

Enterprise/Network Management Design, Server/Data Center Consolidation

Integration, and Optimization Service Operations Design, Integration,

ITIL V3 Strategy and Assessments and Optimization

Project and Requirements Management Operations/Productivity Improvement

Offshore Management Incident and Problem Management

Risk mitigation Performance and Event Management

Data Collection/Analysis/ROI Data Center Management Virtualization

Change and Configuration Management Process Design and Improvement

Service Desk Optimization and Strategy Budget forecasting/management

Network Operations Design and

Implementations

PROFESSIONAL EXPERIENCE

1 Red Hat -2011-Present

Senior Enterprise Management and Monitoring Analyst

. Leading corporate initiative for developing and creating Enterprise

Management and Monitoring strategies

. Responsible for creating RFI proposal to prospective vendors for

Enterprise Management and Monitoring solution.

. Business Analyst for SPLUNK Operations Roll Out.

. Business Analyst for Gomez initiatives of critical customer business

services

. Responsible for providing key initiative for assessing and building Gap

Analysis of current monitoring tool sets within the Red Hat environment.

2

3 Optimized-IT Solutions, 2010-2011

Senior Consultant

. Leading corporate initiative for developing and creating ITIL V3

strategies and solutions for customer base

. Project manager and technical leader for major healthcare company to

remediate and upgrade infrastructure to promote proactive management

. Providing ITIL consulting and assessments for Incident, Problem, and

Change Management

4 Dex One Corporation, 2009-2010

5 Technical Analyst- Technology Resourcing

. Developed migration and integration strategy for enterprise systems

management tools integration to optimize the infrastructure by using

Service Lifecycle processes and procedures

. Responsible for the management of Data Center Operations vendor

relationships as it relates to monitoring and management of the

infrastructure and business applications

. Technical analyst responsible for the design and implementation of ITIL

V3 strategy and solutions across the business

. Lead technical analyst and architect in the design, and development of

the CA Service Desk upgrade that provides optimization, and integration

with CA Spectrum, HP Sitescope, CA Wily, CA Clarity, CA Automation Point,

CA Spectrum Service Assurance, Oracle Grid, Hobbit, and other third party

tools for proactive management of the infrastructure.

6 ShoreGroup Corporation, 2007-2008

7 Major Account Systems Engineer

. Managed and developed IBM technical partnership initiative using

ShoreGroup CaseSentry Enterprise Management technology

. Developed migration and integration strategy plans for IBM clients to

optimize their management infrastructure using ShoreGroup CaseSentry,

Tivoli, and HP management and monitoring tools

. Created and implemented Statement of Work (SOW) process initiative

. Provided Request for Proposal (RFP) management for enterprise wide

solutions

. Lead Sr. Engineer for largest IBM partnership sale in current ShoreGroup

history

. Technical architect responsible for the design and implementation of ITIL

solutions

. Design and architected CaseSentry integration with BMC Remedy, Peregrine,

and Tivoli event monitoring and management tools

8

9

10 IBM Corporation, 2003-2007

Sr. IT Architect/ Managing Consultant

. Engagement Manager implementing and integrating Tivoli Business Services

Management for large telecommunications company and assisting with the

development of standards to optimize their data center environment and

move towards an ITIL model

. Network Management Services Team Leader managing virtual team that

developed managed services solutions for IBM customers using Tivoli, HP,

BMC, ShoreGroup CaseSentry, and CA Unicenter applications to optimize

data center, and service desk solutions

. Business Service Management technical architect responsible for the

design and implementation of a worldwide ITIL solution in a Converged

Network Services infrastructure integrating Unicenter, Cisco HUCS, and

BMC Remedy

. Evaluated, analyzed, and provided mitigated risks and recommendations to

optimize the customers data center environment through consolidation,

change control, performance management, event correlation,

virtualization, and other monitoring and management tools

. Responsible for leading cross-functional teams in design solutions and

recommendations for customer base and optimization processes

. Executive reporting and presentations for proposal and recommended

architectural solutions for server/data center consolidations, on demand

implementations, and network optimizations

. Held the lead architect roles for Data Center/Server Consolidation

integration and implementation efforts at multiple large

telecommunications companies consolidating UNIX (Sun, HP, Linux, and

IBM), databases (DB2, Oracle, SQL), Web application servers (Websphere,

Tomcat, Apache), and Intel application servers' within their environment

and complying with Sarbanes-Oxley standards

. Lead Architect for a large financial company in consolidating 6000

application, database, and web servers within the entire United States

and creating a migration and integration path towards the On Demand

management in IBM facility by creating an accurate account within the

CMDB

11

12

13 MTS Technologies, Inc., 2002-2003

14 Sr. Network Architect/Lab Manager

. Lab manager for CAST Upgrade environment and security of information

regarding technology implementation

. Responsible in providing technical leadership for design solutions,

migration, integration, and installation for the Marine Corps CAST

Upgrade

. Designed and implemented LAN/WAN infrastructure; provided training for

the IT staff

. Managed third party vendor relationship to facilitate the installation

and configuration of WAN links

. Implemented security and networking standards for corporate and local

levels

. Achieved on-time completion of deliverables to meet government

expectations

. Provided second level support for network connectivity issues on the

corporate and local levels

. Assisted with design changes, expansion solutions, installation, and

configurations of the corporate and local network

15

16 CAVU Inc. /e-xpedient, 2000-2002

17 Network Operations Center Manager

. Responsible for the budgeting, designing, implementation, and management

of the Network Operations Center from construction build out through

production

. Architected and managed enterprise wide IP addressing scheme with trusted

advisor Cisco for world-wide end-to-end enterprise management system and

Customer Service Center using BGP, and OSPF routing protocols

. Managed the hiring and training of all Network Engineering, and Network

Operations Center personnel

. Planned, scheduled, and executed integration of network management

systems (CiscoWorks2000, BMC Patrol) with Unicenter TNG Enterprise

Management to achieve a Service Oriented Architecture business solution

strategy

. Developed, designed, implemented and integrated Service Desk solution

into enterprise management infrastructure

. Developed, planned, and implemented Standard Operating Procedures,

Maintenance Operating Procedures, and Escalation Procedures for Network

Operations to comply with ISO 9000 regulations

2 Computer Associates International, 1996-2000

3 Sr. Network Architect

. Network Architect and Project Leader for complete end-to-end enterprise

management solutions

. Responsible for the project management, design, integration,

implementation, schedule and the technical integrity of the overall

projects

. Planned, installed, and implemented critical business processes with

Unicenter TNG and other Unicenter options to support client needs in

their existing and changing data center and network operation

environments. These implementations and integrations include the

following disciplines for security, software distribution, asset

management, network monitoring, security and disaster recovery.

Environments also include multiple platforms involving Unix, NT, Novell,

mainframes and midrange devices

. Executed integration of network management systems (BMC, CiscoWorks,

Optivity, HP OpenView, and Spectrum) into Unicenter TNG Enterprise

Management to achieve an enterprise business solution

EDUCATION

1 ICM School of Business

2 A.S. Information Systems, June 1986

Military Experience, Telecommunications Specialist, Leading Petty Officer

United States Navy, 1978-1982

Military Awards- Naval Expeditionary Medal

CERTIFICATIONS

Certified ITIL Expert

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