Customer Service Representative
Resume:
Jennifer Marshall ***.**********@*****.***
El Cajon, CA 92021
SKILLS:
* Great Customer Service. *Typing and Data Entry.
* Attention to detail. * Alphabetical and Numerical
* Multi-line telephone. Filing.
* Microsoft Works, Word, Excel.
EXPERIENCE:
Provide Commerce, San Diego CA
2012- Customer Service
Customer service for inbound call center. Taking orders over the phone. Helping customers
resolve issues. Provide detailed documentation for customer accounts. Handled credit card over
the phone.
Sea World Entertainment, San Diego, CA
2012-Custodian, Park Operations
Provide customer service on a daily basis. Keep bathrooms and park grounds clean and safe for
guests and fellow employees. Providing an exceptional experience for guest with a smile on my
face. Following directions from fellow employees and supervisors. Reading and applying
directions on the exposure of chemicals.
Big Sisters League, San Diego, CA
2011- Case Manager
Provide a safe environment for disabled women. Cook meals for a large amount of residents.
Abide by policy and procedures. Document resident’s daily activities.
Sycuan Casino, El Cajon, CA
2010- Security
Handle company money for casino on a daily basis. Handle customer grievances and questions on
a daily basis. Work as a team member by providing help to other departments at the casino.
Watching over casino operations to make sure things run smoothly on a daily basis.
Sycuan Casino, El Cajon, CA
2010- Server/Hostess
Seat customers daily, handle large amounts of money daily through cash drawer. Work as a team
player, help set tables and chairs up for daily customers. Effective communication between
myself, team member and managers. Problem handling skills daily.
Volunteers of America, San Diego, CA
2009- Night Staff
Responsibilities:
Providing a safe environment that is safe . Supporting staff and residents a clean and sober place
to live. Provide positive role model. Effective communication skills between myself, staff, and
residents.
Stepping Stone, San Diego, CA
2009-Night Staff
Responsibilities: Providing a safe clean and sober environment for clients. Provide management
of daily chores and activities. Provide documentation and communication between myself and
staff members.
Appstar Financial, San Diego, CA
2007-2008 Appointment Setter/ Lead
Responsibilities: Making outbound calls to business owners on a daily basis. Trained and oversee
employees daily. Set appointments for scheduled times and days. Take care of all grievances from
employees and merchants. Worked as team member to strategize and achieve daily and weekly
goals.
WordSmart Learning Center, San Diego, CA
2006-2007 Educational Consultant
Responsibilities: Taking calls in an Inbound and Outbound Call Center. Handling customer’s
grievances on a daily basis. Selling Educational Products to customers. Working as a team
member to meet daily goals.
Road Runner Sports, San Diego, CA
2006 Customer Service Representative
Responsibilities: Processed work in a timely manner along with other team members. Filed
detailed paper work and charts daily. Processed detailed customers files on the computer.
Affinity Development Group, San Diego, CA
2006 Customer Service Representative
Responsibilities: Assisted customers with questions and answers. Worked in an Inbound Call
Center Environment. Worked with other team members to process daily work load paperwork.
Rancho L Abri, Dulzura, CA
2005 Clinical Assistant I
Responsibilities: Answered phones, assisted patients with questions, Reports Filed
Alphabetically. Checked on patients for their safety and also kept detailed charts and
records.
Harte - Hanks, San Diego, CA
2001-2004 Research Assistant
Responsibilities: Worked in a call center, assisted respondents with questions and resolutions.
Data entry, provided work done in a timely Manner.
EDUCATION:
Office Professional Training Certificate, 2001
Grossmont College, El Cajon, CA
Customer Service Certificate
East County Career Center, 1999
El Cajon,, CA
Liberal Arts, 1998 Grossmont College, El Cajon, CA
C. A. D. A. C. Certification in process Mental Health Systems Inc, San Diego, CA
ACHIEVEMENTS:
O P T Scholarship Award, 2000
Career Connection Scholarship Award, 2000
References available upon request.
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