Engineer Service

Patrick T. Roye

*** **** ****** *** * Landisville, PA 17538 • 717-***-**** • ********@*****.***

Certified IT Professional

Networking, System and Server Engineer & Tier I/II Help Desk Technician

More than 6 years of training and experience driving productive growth and strategic decisions for

leading IT companies in Lancaster, PA. Courteous, passionate, professional, and able to communicate

complex ideas and topics at an understandable level. Experienced in programming databases and web

pages. Able to work with all known operating systems including Microsoft Windows, Apple OSX and

Linux & UNIX.

Demonstrated success record in:

Building, installing, configuring and managing Windows and Linux servers.

Cloning and ghosting multiple desktop systems for a domain environment.

Creating and re designing workflows and documentation.

Designing and creating social networking sites and media for modern marketing campaigns.

Working with and leading teams to finish many complex tasks.

Troubleshooting and diagnosing problems onsite and managing time to prevent overages.

CORE COMPETENCIES

• Hardware/Software Mastery • Domain/AD Management • Advanced Networking

• Open Source Solutions • Group Policy Maintenance • Windows/Linux Domains

• Cloud Service Skills • Microsoft Office Proficiency • Laser Printer Repair

HIGHLIGHTED CAREER ACHIEVEMENTS

Total Linux Server Management – Managed and created all Linux and open source solutions

•

for various clients at Kasual Computing.

Managed Service Dept. Creation – Planned, designed, created, and managed most aspects of

•

the new managed service plans and service with Main Street Software.

PSA Implementation – Implemented Professional Service Automation (PSA) software to help

•

Main Street Software increase productivity and find lost revenue.

• Large EMR Implementations – Assisted with many Electronic Medical Record (EMR)

implementations including a client with 125+ end points for Main Street Software.

PROFESSIONAL EXPERIENCE

Patrick Roye

IT Professional

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RADIO SHACK

Lititz, Pennylsvania April 2012 – December 2012

Approx. Annual Salary: $ 10,000

Sales Associate

• Helped customers find complete solutions for their electronic and technical needs. Helped

customers find the perfect cell phone and accessories. Cleaned the store before closing and after

opening. Scanned, printed, and displayed new price tags. Rung up customers with various types

of tender. Opened and closed the store alone and counted cash drawer / deposit.

MAIN STREET SOFTWARE

Landisville, Pennsylvania September 2008 – August 2010

Approx. Annual Salary: $ 23,000

Managed Service Administrator

• Installed, Customized, & Maintained managed service software for over 30 clients with more

than 200 end points. Trained other technicians to manage and monitor the software. Troubleshoot

end point problems and performed onsite work. Maintained SonicWall firewalls, Cisco routers,

and Windows servers. Worked with other technicians on complex and difficult problems and

lengthy installations.

KASUAL COMPUTING

Camp Hill, Pennsylvania June 2006 – April 2008

Approx. Annual Salary: $ 34,000

Systems Engineer

• Discussed the problem with the client. Troubleshot errors both onsite and offsite with client

input. Worked with both Microsoft and open-source solutions. Created various types of

documentation. Assisted other Engineers with their clients. Upgraded servers in many types of

installation schemes.

LESLIE VOCATIONAL CONSULTING

Landisville, Pennsylvania May 2004 – August 2004

Approx. Annual Salary: $ 14,000

Program Manager

• Managed the Ticket to Work™ program. Made phone call to clients. Collected a list of

prospective employers based on the physical limitations of the individual. Reported

information to the Lawyer on the case. Organized other case files to help the Lawyer retrieve

important information faster.

EDUCATION

Patrick Roye

IT Professional

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CompTIA® A+ Certification, New Horizons Learning Center, Earned in 2012

Certifications for Microsoft Certified IT Professional, New Horizons Learning Center,

Expected in 2013

Bachelor of Science in Computer Information Systems with Specialization in Health Information

Systems, DeVry University, Expected in 2015

Applied Associates of Science in Computer & Network Systems Administration, Thaddeus Stevens

College of Technology, Graduated in 2006

Certificate in Emergency Medical Technician, Harrisburg Area Community College, Lebanon

Campus, Earned in 2004

Certificate in Computer Network Engineering, Lancaster County Career & Technology Center,

Earned in 2003

AWARDS & ACHIEVMENTS

Eagle Scout Award, Boy Scouts of America, Earned in 2003

Serteen Scholarship Award, Hempfield Area Sertoma Club, Received in 2003

COMMUNITY & VOLLENTEER EFFORTS

Habitat for Humanity, Lancaster Area, 2003

Black Knight Charm Serteen Club, Hempfield High School, 2001 – 2003

Hempfield Area Sertoma Club, Lancaster Area, 2004 – 2010

REFRENCES

Patrick Roye

IT Professional

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Val Aubry, President Terry Leslie, President Chris Blackford, Pastor

Main Street Software Leslie Vocational Consulting Wrightsville Presbyterian

Church

Phone: 717-***-**** Phone: 717-***-****

Phone: 717-***-****

Contact this candidate