Customer Service Representative
Resume:
Robert L. Campos
Whittier, Ca. 90602
abny3d@r.postjobfree.com
Objective
To obtain a challenging position within a successful company where my skills and
abilities would contribute to its success.
Professional Experience
Coast Aluminum, Santa Fe Springs, Ca. 6/2011 - 4/2012
Inside Sales / Customer Service
• Receive customer orders by phone, email & fax processing orders in computer.
• Worked with Credit Department in processing credit card order to make sure
customer orders are released in a timely manner.
• Worked closely with our Warehouse Supervisor to maintain all order were accurate.
• Through study and dedication to my job I had full knowledge of our inventory.
Pacific Western Sales, Brea, Ca. 1/2010 - 6/2011
Customer Service Representative
• Received customer stock/custom orders by phone, email and fax processing in our
computer.
• Provided our customers art proof layouts on custom orders as well as order
acknowledgements by email for customer approval.
• Process credit cards on our prepay customers prior to proceeding with customer
orders.
• Worked closely with our Art Department to make sure art specifications are correct on
custom layouts.
• Worked with Production Manager to assure customers received quality merchandise.
S. Walter Packaging, Santa Fe Springs, Ca. 3/2007 - 1/2010
Customer Service Representative
• Received between 50-70 customer orders daily by phone and fax which I processed
into our computer.
• Worked with Credit and Purchasing Departments to get orders released quickly.
• Investigated orders that had not been invoiced manualy as well as through our
computer system
• Typed price quotes, pricelist and printed customer invoices.
Tri-West Ltd., Santa Fe Springs, Ca. 7/2000 - 7/2006
Customer Service Representative
• Received and processed 100-150 customer orders in our computer system.
• Received and processed all our fax orders daily averaging 75 faxes per day.
• Worked daily with Credit Department to get customer order released for next day
delivery.
• I was backup for our Direct Ship Purchaser which included direct shipments,
truckload orders as well as less than load orders from designated mills using Fed Ex
as well as UPS.
Education
• Graduate of Montebello High School, Montebello, CA.
• Chavez Institute certificate in Computer Business, Montebello, CA.
Skills
• Microsoft Word, Microsoft Excel, CRT Input
• Typing 55 wpm, 10 key by touch 10,000 sph
• Operating Systems AS400, Dancik, Macola
• Email Outlook, ACT
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