SHARON H. RAFRA

**** *** ****, ***. *** * Maple Heights, Ohio 44137 * 216-***-****

abnxri@r.postjobfree.com

PROFESSIONAL SUMMARY

Administrative Assistant experienced in providing support to upper management. Maintain excellent written

and oral communication skills, problem resolution abilities, and a high level of confidentiality. A working

knowledge of Microsoft Office Suite.

EMPLOYMENT HISTORY

Employment Connection, Cleveland, OH 2012 – Present

Staff Support/Customer Service

• Managed Front Desk – directing members to appropriate staff persons, and training rooms, input

attendance of members in Scoti web application

• Maintained PC Recruiter Web Application – Input vital information of companies, members and

updates that generates a tracking system for future reference

• Clerical Support in areas of data entry, Google research and Call Fire System (automatic dialing

system)

American Red Cross, Cleveland, OH 2011 - 2012

Sales Administrative Support

• Reviewed and answered emails

• Set up a phone log for supervisor’s daily review

• Organized and maintained customer contracts for training sessions

Shaker Square Area Development Corp., Cleveland, OH 2009 - 2010

Administrative Assistant

• Responsible for preparation of board agenda, mailing out of minutes

• Assisted in annual event planning

• Prepared monthly, quarterly and yearly billings

• Maintained membership database

• Implemented tenant information, referral and recruitment services for Rental Connection program

Foundation Work Search, Cleveland OH 2008 - 2009

Intake Specialist

• Assessed skills, abilities, education and training enhancement needs of clients

• Conducted orientation; presenting an overview of program

• Process monthly disbursements for purchases paid by check or credit cards to vendors.

Sharon H. Rafra

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The Challenger Publishing Co. Inc., Buffalo, NY 2005 - 2007

Office Administrator

• Simplified daily operation of staff members, including account executives

• Coordinated client services and circulation distribution

• Maintained cash receipts journal, accounts receivable and payable transactions.

VOLUNTEER SERVICES

American Red Cross of Greater Cleveland 2011 – Present

Blood Drives

• Register participants for blood-draws

• Canteen – provide nutrients for donors

Body of Christ Assembly, Warrensville, OH 2008 – 2010

Event Planner

• Developed budgets for outdoor markets and raffles

• Prepared press releases for media, and handouts for general public

SPECIAL TRAINING

• Polaris Career Center – QuickBooks Pros Accounting Course – Certificate – 2008

• Shaker Square Area Development Corp – Peach Tree Accounting Course - 2009

TECHNICALS SKILLS

Microsoft Word – Excel – Outlook – Office Publisher - PowerPoint

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