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Engineer Customer Service

Location:
McKinney, TX, 75070
Salary:
90,000
Posted:
January 13, 2013

Contact this candidate

Resume:

Trevor Thomas Schelp

**** ****** ***

McKinney, Texas 75070

Phone: 469-***-****

E-mail: abnxoc@r.postjobfree.com

OVERVIEW

An experienced, creative, and results-oriented Electrical Engineer with the

technical, managerial, and organizational skills required to "make it

happen." Expertise in initial product design, evaluating new product

design, analyzing product solutions, conceiving, developing, and directing

the implementation of solutions to enhance productivity to improve on

product design.

WORK EXPERIENCE

TT Electronics/Optek Technology 2005 - Present

Senior Product Engineer / Product Development Engineer

Responsible for concept design, engineering, and manufacturing of custom

opto-electronic circuitry for sensing applications. Duties range from

developing initial application concepts, meeting customer proposed

engineering applications, engineering of customer accepted designs, and

completing the product development process to produce customer applications

in Optek Technology Inc.'s manufacturing facilities. Further duties

include product lifecycle management activities on current and legacy Optek

Technology's products provide technical support on all of Optek

Technology's sensing opto-electronic products and general support to

internal divisions.

. Accountable for three of Optek's "Top Ten" customers Xerox including full

product portfolio management and product life cycles with sales around $1

million

. Other product portfolio's include Opto-Isolators, larger PCB System

packages, hybrids, SMD PCBs, reflective and transmissive switches, and

encoders

. Designed custom sensing opto-electronic circuits to meet customer

specifications using Optek's standard components.

. Produced engineering design samples for customer application specific

needs.

. Arranged board level components, wiring, and connector systems for

designed printed and hybrid circuit boards.

. Managed design projects from inception to manufacturing production floor

(Juarez, MX)

. Provided technical support of Optek Technology's opto-electronic

components used in a wide variety of customer applications.

. Specified manufacturing tooling to produce custom plastic designs.

. Interacted with Optek Technology's third-party suppliers for products to

complete customer design "under budget and on time."

. Received 2nd patent for optical encoder design.

. Acted as project manager for complicated designs assembling teams to

engineer customer designs.

Senior Product Engineer - Components Business Unit 2005 - 2006

Responsible for organizing, directing, and coordinating of product

management activities including product life scheduling, product

definition, product marketing, and technical publications for TT

Electronics/Optek Technology's Infrared SMD and Fiber Optic receiver

products. Duties range from product definition and direction to creating

and setting goals for the major SMD products that meet the overall

objectives of the organization. Further duties include producing reports to

the Vice President of Components and interfacing daily with Optek's

Optoelectronic Customers, Customer Service Organizations, Sales, Test

Development and Test Integration, and Manufacturing Engineering.

. Responsible for SMD product line costing figures.

. Extensive travel to Optek's Juarez, MX Facilities and Far East Vendors

(Malaysia, Taiwan)

. Created customer sales quotations based on standard and custom design

solutions. Solutions include circuit boards, surface mount components,

IC placement, and plastic housing design.

. Coordinated with Business Development Manager on SMD product line.

. Produced SMD product line specifications, data sheets, and selection

guides.

. Interact with wafer designers to develop and debug Infrared chip designs

for better customer solutions.

Honeywell International Inc. 2001 - 2005

Senior Design Engineer - Sensing & Position Measurand, Automated Control

Systems Division

Engaged in concept design, engineering, and manufacturing of custom opto-

electronic circuitry for Sensing Applications using Honeywell's array of

opto-electronic products. Duties range from developing initial application

concepts, meeting customer proposed engineering applications, engineering

of customer accepted designs, and completing the product development

process to produce customer applications in Honeywell's manufacturing

facilities. Further duties include product management activities on current

and legacy Honeywell products; provide technical support on all of

Honeywell's sensing opto-electronic products, and general support to

internal divisions.

. Designed custom sensing opto-electronic circuits to meet customer

specifications using Honeywell's standard components.

. Produced engineering design samples for customer application specific

needs.

. Originated custom plastic housing designs using 3D CAD software tools.

. Fabricated printed circuit boards using 3D CAD tools and P-CAD.

. Arranged board level components, wiring, and connector systems for

designed printed circuit boards.

. Managed design projects from inception to manufacturing production floor

(Juarez, MX)

. Provided technical support of Honeywell's opto-electronic components used

in customer applications.

. Specified manufacturing tooling to produce custom Honeywell Designs.

. Interacted with Honeywell's third-party suppliers for products to

complete customer design "under budget and on time."

. Received 1st patent for custom VCSEL laser design used in custom sensing

application.

. Managed several of Honeywell's largest customers such IBM and Seagate

providing detailed support for current and new designs.

Inet Technologies Inc. 2000 - 2001

Project Engineer / Product Management - Network Infrastructure Product

Technologies

Responsible for contributing, directing, and coordinating of product

management activities including product management, product definition,

product marketing, and technical publications for the Inet's Technologies

Softswitching products. Duties range from product definition and direction

to creating and setting goals for the department that meet the overall

objectives of the organization. Further duties include producing reports to

the Chief Technical Officer and interfacing daily with Inet's Technologies

Softswitch Customers, Customer Service organizations, Sales, Software

Development and Test Integration, Program Management, and System

Engineering organizations.

. Created and reviewed overall Feature Specification Documents, Compliance

Matrices, System Design Documents, and Feature Test Plans for Inet's

Softswitching Products.

. Interfaced with the marketing, project management, and development teams

within Inet Technologies.

. Led effort for technical responses on RFP and RFI's.

. Contributed to product line architecture, requirements, and definitions.

. Developed live test sequences for the introduction of feature rich

systems on the softswitch platforms.

Ericsson Inc., Richardson, Texas 1994 - 2000

1999 - 2000

Senior Engineer, Switch Engineering Methods

Responsible for introduction and industrialization of new switching

products into Installation Engineering product development tools.

. Minimized the costs for the customer's bottom line through the use of

Ericsson products worldwide.

. Established knowledge of current and legacy GSM products and how these

products relate to GSM customers now and in the future.

. Prepared engineering master documentation and master installation

instructions for Switch Engineering and Field Installation personnel.

. Managed engineering field teams(up to 10) on the installation of MSC and

BSS systems reviewing and initiating field changes with the installation

personnel

. Specified master external interconnection cable and connector

documentation, and all other necessary master hardware documentation for

the installation and interconnection of GSM switching equipment.

. Maximized GSM switching system designs for ease of engineering by the

Switch Engineering Department and Field Installation personnel.

. Provided Installation Engineering support during project implementation

by Switch Engineering Department.

. Developed GSM product packages for GSM 1900 versions R3, R6, R7, and R8.

1998 - 1999

Senior Engineer Product Management, GSM Local Product Management

Responsible for the product management functions and the product planning

activities of the GSM 1900 Department in the BSS Product Unit support

areas.

. Arranged technical presentations to present 2G and 3G products to

potential new customer NEXTWAVE, and existing customers PBW and Omnipoint

(T-Mobile).

. Resided in Sweden to develop the necessary contacts with UAB and SPM for

the GSM 1900 Market.

. Analyzed and evaluated Ericsson's customer's technical requirements for

the Ericsson's BSS products, the current industry standards, and

Ericsson's competition with regard to BSS products.

. Defined and developed technical specifications for products with respect

to Ericsson's market strategy.

. Presented product technical reviews identifying new opportunities based

on customer requirements and Ericsson's technological capabilities.

. Advised and directed market research required for product development

process ensuring accuracy of product materials.

. Performed competitive product analysis and recommended cost and quality

improvement programs.

1994 - 1998

GSM Switch Dimensioner, Project Switch Engineer, Regional Scheduler

. Dimensioned GSM switching equipment to specific customer needs.

. Customized hardware solutions for existing deployed GSM switching

systems.

. Maintained engineering product guides for use as standard GSM hardware

package solutions.

. Procured hardware solutions support for Account Management and Sales

Teams to maximize cost efficiency to for the customer.

. Monitored on-site engineering and technical product support to Ericsson's

largest GSM customer (Pacific Bell Wireless) in North America making

critical decisions on the engineering processes and providing product

solutions

. Constructed site-specific GSM switching equipment floor plans.

. Supplied engineering documentation and installation instructions for

field installation personnel.

. Designated external interconnection cables and connectors, and all other

necessary hardware for the installation and interconnections of GSM

equipment.

. Interpreted GSM switching system designs for ease of installation to

field personnel.

. Supervised installation-engineering support during project implementation

in field.

. Served as primary liaison between customer and Ericsson.

. Composed engineering configuration lists to ensure accurately implemented

projects.

. Determined the cost of engineering services for specific customer

projects.

1987 - 1993

Engineering Intern Mobil Oil Corporation

. Summers and full time during College(1989 - 1994)

. Various engineering duties including electrical system reviews, as

built information,

Transformer and motor work, control systems, tank farm maintenance

SOFTWARE PROFICIENCIES

Microsoft Office (Word, Excel, Access, PowerPoint, Project, Outlook, Visio,

Internet Explorer)

Pro-Engineer 3-D Product Design (Pro-E, Pro-E 1.x, Pro-E 2.x wildfire)

DipTrace, Oracle 11i, salesforce.com, SAP R/3,daptiv.com

PROFESSIONAL DEVELOPMENT

4 Dimension Time Management Program

7 Management Tools & 7 Quality Tools

PMI (Project Management training)

Six Sigma Green Belt Certification

Valid US Passport

EDUCATION

Lamar University, Beaumont, Texas

Bachelor of Science in Electrical Engineering (May 1994)



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