ADITI SAOJI

[pic]

Contact: +91-901*******

E-Mail: abnxo0@r.postjobfree.com

Seeking senior level managerial assignments in Human Resource / Service

Delivery Operations Management with an organization of repute preferably in

Pune.

AN OVERVIEW

< A result oriented professional with over 7 years of experience in

managing HR & service delivery operations.

< Expertise in managing the overall operations for executing the projects

involving within the cost & time parameters.

< An effective leader with distinguished abilities in end-to-end project

management, training & motivating team members to maintain deliverables

as per the SLA.

KEY SKILLS

Functional:

Service delivery Operations Resource Management

Customer Service Management Training & Development

Vendor Management Deployment and Rollout

Team Management Task Allocation

Reports Generation Performance Management

ACADEMIC CREDENTIALS

2004 PGDBM (Human Resource) from IMCC, Pune.

2002 B.COM. From Pune University.

COMPUTER PROFICIENCY

DIT (Diploma In Information Technology ) from C-DAC.

PROFESSIONAL EXPERIENCE

Since Feb'2011 with Microline India Pvt Ltd (Pune)

Joined as Exe. Customer Support & HRD

Key Deliverables:

< Leading a team of over 50 members.

< Responsible for:

o Manages the performance of services to clients as agreed in the

contract and ensures that the service levels are achieved.

o Manages the day-to-day operations of the Service Delivery teams

as well as contract development, signing and tracking, and

customer and vendor relationship management.

o Implements and updates current business processes which will

maximize efficiency, productivity, and drive the delivery of

products, goods, and services to customers in a quality and

timely manner.

o Designs future processes and defines system requirements for

functional areas within the Service Delivery organization.

o Ensures service level agreements are achieved and client

expectations are met or exceeded.

< Making sure of team performance through tasks assigned to Team Managers.

< Builds services relationships with clients, providing regular

communication and status/performance updates.

< Functioning as a single point of contact with client with respect to

operations department.

< Conducting meetings and coordinating with the clients for the current

requirements.

< Responsible for:

o Recruitment and Training & Development.

o Arranging the Induction Program.

o Creation of Competency Profiling.

o Resource tracking & Manpower arrangement.

o All AMC/FMS billing & Contract renewal.

o Generating leads for Business Development.

13 Nov'06-'31 July 2010 with Allied Digital Services Ltd, Pune

Joined as SDC

Key Deliverables:

< Leading a team of over 200 members. (all over Maharashtra)

< Functioning as a single point of contact with client with respect to

operations department.

< Scheduling engineers for installations /Break fix calls.

< Ensures service level agreements are achieved and client expectations are

met or exceeded.

< Assisting with the creation of project plans/ proposals till

installations.

< Ensuring products and services are delivered to customers on time and

within budget

< Responsible for:

o Recruitment and Training & Development.

o Attendance/ Time/ Leave Management.

o All AMC, FMS, Warranty service requirements through SAP.

o Manpower arrangement for the current sites.

o Escalation Handling.

o Vendor Management (PO/ delivery/ settlement of Vendor payment).

Key Projects Handled:

Title : State Bank of India (Networking Project) All Over

Maharashtra.

Role : Assisting to Project team and responsible for:

< Handling overall project which includes procurement of material,

delivery, vendor negotiation, vendor payment & Maintenance all over

Maharashtra.

< Preparation of the Invoices & to follow up for the payment.

Highlights :

< Recommended by the organization for the SAP operation training at HO.

Key Projects Handled:

Title : Dell Project (Unisys) Pune.

Role : Handled Dell Project and responsible for:

< Call Allocation/ Scheduling.

< Ensuring to provide the services to the client at the given SLA.

< Handling logistics department.

< Ensuring the closure Report (TPM).

1st December '04-1st November '06 with Phoebus Technologies Pvt Ltd, Pune.

Joined as Exe. Co-Ordinator

Key Deliverables:

< Handling HP operations/installations/maintenance calls.

< Functioning as a single point of contact with client with respect to

operations department.

< Responsible for:

o Acceptance/ Rejection of the cases.

o Call allocation & Scheduling.

o Ensuring products and services are delivered to customers on

time and within budget

o Preparing data on daily basis in terms of installations/

replacement.

o Closing complaints and calls for all processes.

o Preparation of the reports of open/closed/ Monthly calls.

o Preparation of the sales report against purchases.

o Acting as a SPOC for the payment follow up with HP, customers.

PROFESSIONAL TRAININGS

< SAP (SD Module) Operations from Allied Digital Services Ltd.

< H Office/ CRM Training from Microline India Pvt Ltd

ADDITIONAL ACTIVITY

< Completed the project in Deepak Nitrite Ltd on Competency Profiling while

pursuing PGDBM.

PERSONAL DOSSIER

Date of Birth : 3rd April 1982

Present Address : Nandan Inspera, A2-501, Wakad,Pune.

Permanent Address : Nandan Inspera, A2-501, Wakad,Pune.

Passport Details : NA

Linguistics Abilities : English, Hindi & Marathi

Marital Status : Married

References : Can be furnished on request

Contact this candidate