WILLIAM B. ZAGO

*** ***** ******, ***. *

LYNDHURST, NEW JERSEY 07071

201-***-**** - Email: abnx20@r.postjobfree.com

ASSISTANT MANAGER – FOOD & BEVERAGE

Hard working professional in the area of Food & Beverage with 8 years experience working in the industry of Hotel Banquets, Restaurant, Room-Service, Kitchen and Starbucks management. “Hands-On” manager with exceptional communication skills. Trainer and C.A.R.E. President.

Experienced in:

CUSTOMER SERVICE

Ensure that guests are content with their overall food and beverage experience in Restaurant. Oversee Banquet functions and guarantee that client is satisfied with food, beverage and hospitality. Supply client with bills. Work closely with Director of Audio Visual in order to provide client with necessary technical support. Oversee hotel Starbucks and work directly with all associates and Starbucks district management in order to provide a pleasant store experience. Personally reply back to individual S.A.L.T. responses on a daily basis. This allows me to thank guests that were satisfied and provide service recovery.

TEAM MANAGEMENT & TRAINING

Personally train all associates. C.A.R.E. President from March 2007 through March 2010. Met monthly with Human Resources and C.A.R.E representatives and discussed S.A.L.T. scores, as well as what each individual department needed in order to better serve the guests. Provided minutes for department heads and General Manager. Followed up as necessary. Assisted Human Resources with the planning of employee outings and functions. Assisted with and spoke at monthly C.A.R.E rallies.

PURCHASING & INVENTORY MANAGEMENT

Order all Starbucks supplies, as well as liquor, wine and beer for outlets. Code invoices and assist Director with operational issues and requirements. Complete inventory on a monthly basis.

PROFESSIONAL EXPERIENCE

Hilton Hotel, Newark, New Jersey – Assistant Food & Beverage Manager (January 2010 to January 2013)

Efficiently manage main Hotel Restaurant, Room Service, Kitchen and Starbucks. Supervise approximately 30 associates daily. Meet with management on a daily\weekly basis in order to ensure success for hotel.

Hilton Hotel, Newark, New Jersey – Starbucks Supervisor (May 2007 to January 2010)

Effectively direct the daily operations of Starbucks with a high level of professional expertise. Responsible for ordering, inventory, sending out weekly sales reports and setting store to Siren’s Eye. Train all associates on basic day-to-day operations, as well as seasonal promotions. Meet with District Manager on a monthly basis and incorporate directives into daily routine.

Hilton Hotel, Newark, New Jersey – Room Service, Waiter & Bartender (May 2005 to May 2007)

Highly professional server\bartender dedicated to all guests with the mission to achieve 100% satisfaction.

COMPUTER SKILLS

Micros, Microsoft Office, Microsoft Word

ACHIEVEMENTS

Awarded Employee of the Month three times

Appointed C.A.R.E. President – 2007, 2008 and 2009

EDUCATION

Taft Preparatory School 1991 -1995

University of Connecticut 1997 - 1998

Currently studying to attain CFBE

REFERENCES

Available upon request.

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