Customer Service Manager

LESLIE TERRY

**** ******* ** * Hilliard, OH ***** * 614-***-**** * abnvj8@r.postjobfree.com

PROFILE

Business Professional with more then 7 years of Management, Customer Relations, Human Resource, and

Event Coordination experience; interested in pursuing a career in marketing. Areas of expertise include

Organization, Problem Solving, Analytical Reasoning, Leadership, and Creativity.

EDUCATION

The Ohio State University, Fisher College of Business Columbus, OH

Master of Business Administration June 2009

International Study Abroad program at Audencia College of Business in Nantes, France Autumn 2008

Utah Valley State College Provo, UT

Bachelor of Science, Major in Behavioral Science with an emphasis in Psychology July 2006

3.7 GPA

Financed educational expenses by working full-time as an Assistant Branch Manager for KeyBank and

then as an International Client Associate for Merrill Lynch

Balanced a 15-21 credit hour schedule for three years

EXPERIENCE

PR/Marketing Internship Columbus, OH

Nationwide Children’s Hospital 05/2009-current

Coordinate all aspects of consumer community events

Oversee 15-20 volunteers

Schedule SAFE-T SAURUS appearances

Regional Managing Director’s Assistant Columbus, OH

Merrill Lynch 2006 – 08/2008

Co-managed seven complexes encompassing over 1000 employees at all levels across the state of Ohio

and West Virginia

Managed Human Resources related strategies, initiatives, and processing for the region such as new

hires, role reorganization, payroll and compensation, termination and resignations

Managed and executed regional events, seminars, and meetings for Business, Strategic and

Professional Development

International Client Associate Provo, UT

Merrill Lynch 2005 - 2006

Personally handled the daily transactions of 500 international clients residing in 60 different countries

under 1 advisor and 150+ domestic clients under 3 advisors

Managed three interns at any given time to complete the induction of all 500 clients into the financial

advisors system

Successfully maintained compliance for all clients with both the United States and their home country

Assistant Branch Manager Provo, UT

KeyBank 2002 -2005

Managed the ATM and teller line, including 4-5 tellers to maintain superior customer service in an

effort to be in compliance with all the rules and regulations of Key Corp and its affiliates through

auditing practices

Met with clients daily to assist in determining their financial needs and goals

Head teller for 5 months prior to promotion

ADDITIONAL INFORMATION

Organizations: Financial Supporter of Mothers-Without-Borders * Relief Society

Volunteer: Children’s Hospital * Meals-On-Wheels * United Way

Interests: Photography * Reading * Volleyball * Soccer * Travel * Any Outdoor Activity

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