Sean Long
*** ****** ******* **. ********, KY 606-***-**** abnted@r.postjobfree.com
Targeting Entry Level Positions
Education
****-******* ****** **********
Working for Bachelor’s Degree in Information Systems with focus in Computer Forensics and Security
2005-2006 Edison Job Corps Academy Edison, NJ
Studied for multiple Microsoft and CompTIA certification exams
MCP Certification on Microsoft Windows XP Professional and Windows Server 2003
CompTIA Network+ Certification
2005-2005 Pine Knot Job Corps Center Pine Knot, KY
CompTIA A+ Certification
1998-2002 Pulaski County High School Somerset, KY
High School Diploma
Technology Summary
CompTIA A+, CompTIA Network+, Microsoft MCP
Certifications:
Linux, Windows 9X/NT/2000/XP/2K3/7, Mac OS
Systems:
MS Office
Software:
Experience
2012-Present TeleTech Englewood, CO
At-Home Sales and Service Associate
Answered incoming Sales calls for Best Buy for Computing, Gaming, and Digital Imaging products
Processed sales, Price Matching, and other requests for customers as well as upselling on accessories for
products
Answered various technical questions that customers have regarding a variety of products
2011-2012 Kelly Services Troy, MI
At-Home Customer Service Associate
Answered Tier-1 Technical Support Calls for Apple, performing support for the Apple iPhone and iPad.
Performed front-end sales on Apple Care Protection Plan service agreement for iPhone
Setup appointments for customers for the Apple Retail Store
Setup Warranty Repairs for customers over phone
Assisted customers in walking through minor technical functions and features for iPhone
Remained up-to-date on all new software updates for iPhone as well as other upgrades and updates for iPhone
and iTunes
2009-2010 Insight Global Atlanta, GA
At-Home Customer Service Representative
Worked from home for Verizon as a Premium Technical Support agent in assorted shifts ranging from early
morning to overnight
Used remote access programs to troubleshoot a wide range of issues from viruses and spyware to hardware
installations
Performed minor sales tasks ranging from one-time service calls to full service plans
2008-2008 ACS, Inc. Lexington, KY
Customer Support Representative
Answered Tier-1 Technical Support Calls for Apple, performing support for the Apple iPhone and iPhone 3G.
Performed front-end sales on Apple Care Protection Plan service agreement for iPhone
Setup appointments for customers for the Apple Retail Store
Setup Warranty Repairs for customers over phone
Assisted customers in walking through minor technical functions and features for iPhone
Remained up-to-date on all new software updates for iPhone as well as other upgrades and updates for iPhone
and iTunes
2008-2008 Presidium Learning Somerset, KY
Customer Support Representative
Answer support calls for customers from University of Maryland University College and University of Baltimore
Troubleshoot various issues ranging from Password resets and client-system access issues to minor audio-visual
and configuration issues
Provide walkthrough instruction to various customers on configuring assorted systems for access both local and
remote
Administer support for clients based on client-specific policies and knowledge base articles
2006-2008 Presidium Learning Somerset, KY
Help Desk CSR
Answer support calls for customers from various Colleges and Universities
Troubleshoot various issues ranging from Password resets and client-system access issues to minor audio-visual
and configuration issues
Provide walkthrough instruction to various customers on configuring assorted systems for access both local and
remote
Administer support for clients based on client-specific policies and knowledge base articles