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Customer Service Sales

Location:
Somerset, KY, 42501
Posted:
January 12, 2013

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Resume:

Sean Long

*** ****** ******* **. ********, KY 606-***-**** abnted@r.postjobfree.com

Targeting Entry Level Positions

Education

****-******* ****** **********

Working for Bachelor’s Degree in Information Systems with focus in Computer Forensics and Security

2005-2006 Edison Job Corps Academy Edison, NJ

Studied for multiple Microsoft and CompTIA certification exams

MCP Certification on Microsoft Windows XP Professional and Windows Server 2003

CompTIA Network+ Certification

2005-2005 Pine Knot Job Corps Center Pine Knot, KY

CompTIA A+ Certification

1998-2002 Pulaski County High School Somerset, KY

High School Diploma

Technology Summary

CompTIA A+, CompTIA Network+, Microsoft MCP

Certifications:

Linux, Windows 9X/NT/2000/XP/2K3/7, Mac OS

Systems:

MS Office

Software:

Experience

2012-Present TeleTech Englewood, CO

At-Home Sales and Service Associate

Answered incoming Sales calls for Best Buy for Computing, Gaming, and Digital Imaging products

Processed sales, Price Matching, and other requests for customers as well as upselling on accessories for

products

Answered various technical questions that customers have regarding a variety of products

2011-2012 Kelly Services Troy, MI

At-Home Customer Service Associate

Answered Tier-1 Technical Support Calls for Apple, performing support for the Apple iPhone and iPad.

Performed front-end sales on Apple Care Protection Plan service agreement for iPhone

Setup appointments for customers for the Apple Retail Store

Setup Warranty Repairs for customers over phone

Assisted customers in walking through minor technical functions and features for iPhone

Remained up-to-date on all new software updates for iPhone as well as other upgrades and updates for iPhone

and iTunes

2009-2010 Insight Global Atlanta, GA

At-Home Customer Service Representative

Worked from home for Verizon as a Premium Technical Support agent in assorted shifts ranging from early

morning to overnight

Used remote access programs to troubleshoot a wide range of issues from viruses and spyware to hardware

installations

Performed minor sales tasks ranging from one-time service calls to full service plans

2008-2008 ACS, Inc. Lexington, KY

Customer Support Representative

Answered Tier-1 Technical Support Calls for Apple, performing support for the Apple iPhone and iPhone 3G.

Performed front-end sales on Apple Care Protection Plan service agreement for iPhone

Setup appointments for customers for the Apple Retail Store

Setup Warranty Repairs for customers over phone

Assisted customers in walking through minor technical functions and features for iPhone

Remained up-to-date on all new software updates for iPhone as well as other upgrades and updates for iPhone

and iTunes

2008-2008 Presidium Learning Somerset, KY

Customer Support Representative

Answer support calls for customers from University of Maryland University College and University of Baltimore

Troubleshoot various issues ranging from Password resets and client-system access issues to minor audio-visual

and configuration issues

Provide walkthrough instruction to various customers on configuring assorted systems for access both local and

remote

Administer support for clients based on client-specific policies and knowledge base articles

2006-2008 Presidium Learning Somerset, KY

Help Desk CSR

Answer support calls for customers from various Colleges and Universities

Troubleshoot various issues ranging from Password resets and client-system access issues to minor audio-visual

and configuration issues

Provide walkthrough instruction to various customers on configuring assorted systems for access both local and

remote

Administer support for clients based on client-specific policies and knowledge base articles



Contact this candidate