BRUCE BROWN

** ****** **** ****: 856-***-****

abnt07@r.postjobfree.com

Cherry Hill, NJ 08002 Mobile: 856-***-****

www.mycareerhighlights.com/brucebrown

INFORMATION TECHNOLOGY

Interests: Senior IT Manager/Director ~Architecture ~ Planning & Strategy~ Technical Services

Senior Management Professional with creative/technology talents and keen business acumen. Provides leadership and

framework to ensure the appropriate and on-time delivery of IT Operational and Professional Services inclusive of data center

architecture and operations, call center development, help desk and desk side support, network convergence architecture, data

center consolidation and transformation, application rationalization, ERP planning \ strategy, telecommunications expense

management, Intranet and Extranet portals, and server and network virtualization strategies. Respected as motivational, lead-

by-example manager, change agent, and proponent of empowerment & accountability. Values vision and innovational

approach to building corporate value, market share and customer loyalty. Strong record of project successes with an ability to

rally people with a ‘can do’ attitude.

Proven areas of expertise include:

•

• Issue/Change/Problem Management

Strategic Business & Operational Planning

• •

Solutions Design, Delivery & Support ITIL Best Practices & Continuous Improvement

• •

Business Process Analysis & Reengineering Team Development, Evaluation & Leadership

• •

Project/Program Planning & Management Resource, SLA, P&L / Budget Management

• •

Customer/Partnership Relationship Management IT Compliance & Regulatory Procedures

• •

Pre-and Post-Sales Support Risk, Cost, ROI, Feasibility Analysis

Industries Served: Pharmaceutical, Telecommunications, Express Document & Package Delivery, Consulting, Financial

Services, Insurance, Retail, Publishing, and Entertainment.

PROFESSIONAL EXPERIENCE

CIBER, Edison, NJ. 2008 – 2009

A leading international system integration consultancy with value added services for both the private and government sector.

SENIOR SOLUTIONS ARCHITECT / INFRASTRUCTURE OUTSOURCING

Hired to build out managed services offerings and provide solution architecture support to an over 200 direct sales personnel

nationwide. Also, to prioritize opportunities as well as revise sales support processes to improve responsiveness and results.

• Instrumental in closing numerous major accounts resulting in over $5M in new revenues in less than 10 months.

• Re-engineered sales engineering and pursuit processes resulting in reducing the cost of sales by 30%, Unitized

pricing, created bundled solutions, identified internal SMEs and developed standard templates for RFPs.

• Increased midsize SAP customer base by approximately 35% by developing standardized SAP offering that

increased speed to market for ERP Managed Services offering.

• Spearheaded introduction of virtual tape library and data de-duplication solutions as new IT Outsourcing services

offering, effectively reducing backup times by ~40% while increasing data recovery service level agreement

conditions to 24-48 hours from 72.

• Recognized for saving key $55M global account by developing solution to convert IT Help Desk and Desk Side

support from Professional Services model to managed services solution. Reduced client cost by 35% and increased

annual managed services revenue by 20%.

• Instrumental in closing over $38M agreement by architecting solution to consolidate 3 data centers for a global

construction and gardening equipment manufacturer headquartered in Sweden. Strategy included server virtualization

using VMware and ERP systems consolidation onto an IBM Pseries mainframe.

• Led pursuit of $20M contract to outsource the IT data center operations and fully managed ERP services of a

large UK-based retailer. Assisted in negotiating 10,000 square feet of data center space and 200 megawatts of power

in High Bridge UK and similar facilities in Bilbao Spain. Noted as first and to date, only offshore data centers

currently available to CIBER clients.

• Developed $5M data center hosting solution for a pharmaceutical company. Implemented standard operating

procedures for 21 CFR Part-11 compliance, including separate validation environment. Solution leverages Oracle

RAC & Dataguard and includes pairing with Microsoft Clustering and Oracle Clusterware to provide 99.95% uptime.

Bruce Brown 856-***-**** Page 2

ACCENTURE, Philadelphia, PA. 2005 – 2008

A global management consulting, technology and outsourcing company.

SOLUTIONS ARCHITECT - INFRASTRUCTURE (2007 to 2008)

Evaluated client’s needs and direction; analyzed technology and competitive trends; identified potential cost savings; defined

and communicated value proposition to client; and assembled and led resources in recommending effective solutions with

strong ROI. Oversaw cross-functional teams of up to 28 and projects valued at $750 million.

• Global Entertainment Company

Drove the design of a $395 million complete IT outsourcing solution, including Data Center services, application

support, security, storage and managed services. Strategy was in support of divestiture efforts and reduction of IT

costs by up to $10 million.

• Telecommunications Company

Partnered with client and vendors to develop a managed services strategy for newly developed interoperability

communications platform targeted towards the public sector. Effectively defined solution to convert radio

frequencies to IP architecture and allow municipalities to communicate with each other during emergencies.

MANAGER – TECHNOLOGY CONSULTING, TECHNOLOGY INFRASTRUCTURE DELIVERY GROUP (2005 to 2007)

Scope of responsibility spanned developing and leading project teams; establishing and maintaining relationships with key

clients; defining budgets and benefits; delivering status reports to senior management and clients; and resolving all issues.

Evaluated, acquired, and managed up to 75 global resources.

• Large Multi-National Consumer Electronics, Entertainment Software & Appliances Retailer

Chosen to oversee a major transformation program to support the reduction of SG&A expense across 3 Data

Centers, Corporate Desktop environment, and all retail facilities. Led teams of 45 through 7 project managers in the

migration of legacy applications to open systems environment; consolidation and integration of redundant

applications, servers, storage, and network infrastructures; design of disaster recovery program; and complete

integration of data network infrastructure in support of new acquired competitor in Canada. Successfully delivered

more than $5 million dollars in annual savings while minimizing financial exposure.

• Global Pharmaceutical Company

Directed global team of 15 in defining, planning and deploying infrastructure and processes to transition human

resources, procurement, finance and accounting, and application support services to 6 offshore locations. Drove the

build out of global WAN infrastructure with DS3 circuits, 20 mg VPN auto failover and Nortel client VPN tertiary

connectivity; deployment of Citrix and VMware / Virtual Desktop Interface; and design of global IVR and Voice

distribution to 6 delivery centers across 3 continents supporting 12 languages. Developed integration plan for client

planned MPLS deployment to reduce voice transport costs. Delivered all technical services 90 days prior to go-live,

meeting contractual agreements and avoiding up to $10 million in penalties. Solution allowed the successful

outsourcing of all business applications and in scope processes to 6 Accenture managed offshore centers.

SPRINT TELECOMMUNICATIONS CORP., New York, NY. 2001 to 2005

Dedicated career providing outstanding leadership to Sprint Business Solutions focused on designing, delivering, and

FIELD CLIENT OPERATIONS MANAGER (2003 to 2005)

Main liaison with 22 clients to identify opportunities for additional services and resolve all issues. Directed team of 38.

• Worldwide Express Carrier and Package Delivery Company

Defined strategy to resolve hosting support performance issues due to expansive user base growth.

Realigned team; redesigned storage framework; and implemented dedicated operations management role.

Solution increased overall performance of applications and enhanced customer satisfaction.

• Large Accounting Firm

Effectively increased portfolio of services for key client. Oversaw the integration of applications and systems in

support of acquisition, and build out of WAN infrastructure. Strategy reduced overall costs.

SERVICE DELIVERY MANAGER (2001 to 2003)

Functional areas of accountability encompassed network and systems infrastructure design, strategic planning, financial

trending, project management, sales engineering, team leadership, and client and partner relationship management.

• Publishing Company

Managed the consolidation, upgrade and migration of client’s back-end Data Center operations to Sprint outsourcing

facility, consisting of more than 300 applications and database servers. Oversaw the server count reduction by 25%

and complete relocation of services with zero disruption to business operations.

Bruce Brown 856-***-**** Page 3

• Worldwide Express Carrier and Package Delivery Company

Partnered with client to develop and migrate eBusiness application to fully managed hosting environment.

Solution reduced customer support costs by 30% within 1st year of production.

SITELITE / RECCOM, INC., New York, NY 2000 to 2001

SENIOR TECHNICAL ACCOUNT MANAGER

Defined and implemented effective team development, technical sales, and client relationship management strategies to

penetrate the eastern marketplace for this managed services company.

• Spearheaded the growth of eastern practice from start-up to more than 5 Technical Account Managers

servicing high-end eBusiness organizations.

METROPOLITAN LIFE INSURANCE CO., New York, NY. 1998 to 1999

PROJECT MANAGER, APPLICATIONS DEVELOPMENT

Full accountability for overseeing team of 15 in the full project life cycle of design of systems, interfaces, databases, and

processes to enable SEC reporting as part of corporate effort to prepare for a public offering.

• Credited with delivering a fully operational financial control system, data warehouse and associated

processes, providing a means to close books every 20 days enabling both SEC and statutory reporting.

MORGAN STANLEY DEAN WITTER & CO., New York, NY. 1995 to 1998

MANAGER, CASH PROJECTS

Drove the design, implementation and management of core business systems, interfaces, and tools to automate and integrate

previous manual financial operations for the Corporate Treasury Department.

EDUCATION

Master of Business Administration (MBA); Concentration in Economics - NEW YORK UNIVERSITY

Bachelor of Business Administration (BBA); Concentration in Finance - C.U.N.Y. BERNARD BARUCH COLLEGE

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