NISHA SUBRAMANIUM

859-***-**** (C) abnsng@r.postjobfree.com

PROFILE

Senior Business Analyst responsible for tactical enterprise analysis and business process re-

engineering efforts. Over 6 years of experience in Business analysis, test planning and execution,

requirements gathering, project planning, creating training material, operations analysis, Cogno’s

reporting and technical support for complex software systems.

EXPERTISE

• Strong knowledge of the Software Development Life Cycle (SDLC) models such as

Water Fall

• Knowledge of the Rational Unified Process methodology (RUP)

• Highly analytical in developing the methods and measures to meet requirements and solve

any issues that arise during the project

• Experience in setting Exit criteria’s for the SDLC models to ensure quality

• In-depth knowledge of RAD and SWOT

• Experience in developing surveys and interview questionnaires for clients

• Worked closely with Subject Matter Experts (SME)’s throughout the SDLC process

• Optimum use of documentation to avoid any form of miscommunication or

misinterpretation during the entire software development process

• Part of the Estimation, Scheduling, Resource Management and Change Management

process on several Projects

• Understanding and interpreting requirement specifications

• Experience in creating and maintaining the Requirements definition documents that

included Business requirements and Functional requirements

• Strong knowledge of Project management skills such as time estimation, task

identification, and scope management

• Experience in customer / client interaction, deep understanding of business systems

functionality and technicality

• Conducted requirement analysis techniques such as Business Process Automation,

Business Process Improvement, and Business Process Re-engineering

• Involved in maintaining Test Matrix and Traceability Matrix and performing GAP

analysis

• Experience in writing test plans, defining test cases, developing and maintaining test

scripts

• Expertise with QA Methodology to ensure robust functionality

• Motivated self-starter with exceptional team building, leadership, and interpersonal skills

TECHNICAL SKILLS

Requirement Tracking: Quality Center, Mercury’s Test Director

Automation Testing Tools: Quick Test Pro, Load Runner, Query Studio

Operating Systems: MS Windows NT/98/2000/XP, UNIX

Web/Design Tools: HTML, MS Front Page, Flash, Adobe Photoshop, MS Paint

Databases: Oracle, DB2, MS Access, Informatica

Office Tools: Microsoft Office, Lotus Notes

Methodologies: SDLC, RUP, UML, RAD, CMM, JAD

Reports: Cogno’s

NISHA SUBRAMANIUM

859-***-**** (C) abnsng@r.postjobfree.com

PROFESSIONAL EXPERIENCE

Mass Mutual, Enfield CT December 2007- Current

INDUSTRY- Life and Disability Insurance

LEAD BUSINESS SYSTEM ANALYST

MassMutual is a provider of life and disability products and services. As a Business Systems

Analyst, I was involved in the requirements gathering, testing and implementation of the Straight

through Processing Project. The project has 5 tracks which involved the creation of web based

system that supported the lifecycle of life insurance which was paper based. I was involved in the

implementation of FileNet Front End Imaging, E-policy and Cogno’s reporting tracks.

• Developed test plans for system enhancements, upgrades, regular maintenance and

system problem resolutions

• Facilitated the automation of medical records to facilitate prompt responses from the on

site medical staff through the means of scanning and associating meta-data fields to the

mainframe system.

• Researched system problems, documents and communicated findings

• Consults with appropriate resources to determine and evaluate situations to identify action

required

• Responsible for creating Requirements Traceability Matrix and Gap Analysis

• Responsible for Estimation, Scheduling, creation of Test Plan, Test Strategy and

Approach and BAT Approach

• Managed System, Integration and Regression Testing

• Tracking activities for Test Case Preparation, Defect Logging and Tracking & Resolution/

Management

• Responsible for communication with the Development, Business and Project Manager.

• Responsible for creating and tracking deliverables throughout the Software Testing Life

Cycle

• Created Test Strategies and Test Approach for Business Acceptance Testing for the

Reporting and Metrics Project

• Assisted with data mapping from the source to target table in order to facilitate the ETL

process

• Worked with the business to identify appropriate security rights for users

• Worked closed with the technical team to identify impact of system errors

• Identified business practices that are inconsistent with existing system capabilities

• Identified training needs and created training support documents

• Facilitated UAT Testing

• Assist with Readiness planning and implementation

• Facilitated Defect Triage Meetings in both Development and Production

John Hancock Boston, MA July 2006 – November 2007

INDUSTRY: Life Insurance / Annuities

BUSINESS ANALYST

John Hancock is a leading provided of wealth management products and services. As a Business

Analyst, I extensively worked on Process Improvement/ Process Reengineering Projects.

The purpose of my project was two fold - I was involved in enhancing ABA (Annuity

Benefits Administration) a payout system for Fixed Annuities. Second, I was involved in the

expansion of functionality of ABA by creating an inbuilt program that supported the Sales

and Marketing team to produce quotes and illustrations specifically for Rider Products.

Extensively worked on Vantage One to facilitate data migration.

NISHA SUBRAMANIUM

859-***-**** (C) abnsng@r.postjobfree.com

• Involved in gathering, documenting and verifying business requirements

• Worked closely with stakeholders and SME’s for requirements gathering

• Identified end to end requirements for all systems and business units that may be impacted

by the project

• Translated user requirements into business requirements that are testable and

traceable through business and functional requirements and/or workflow changes

• Defined the timeline for gathering business requirements

• Verified functional requirements with SME’s and Stakeholders

• Established and maintained traceability matrix until business requirements were signed

off

• Conducted walkthrough and lead work sessions

• Developed a Business Acceptance testing strategy and plan

• Coordinated and facilitated the execution of UAT in Model Office

• Owned issues resolution and worked as a liaison between Business and IT for clarification

of the project business requirements and change controls

• Created a User Guide and Operations Guide for the Annuities Group and IT

• Coordinated and prepared training support documentation for OJT/Learning and

Development

• Held regular meetings with the system architects, developers, database quality testers, Life

insurance annuities SME during the entire project to assure that the critical as well as

minute details of the project were discussed and issues were resolved beforehand

• Worked on multiple projects that have aggressive timelines and ensure successful

delivery of the projects

• Provided status reports and updates to all senior Management, PMO teams on a weekly

basis

• Analyzed the software lifecycle process and identify any loopholes that may impact

milestone deliveries and ensure that the processes are changed to ensure more efficiency

Phoenix Life Insurance Company, Inc Hartford, CT March 2005 –June 2006

INDUSTRY: Life Insurance

BUSINESS ANALYST

Phoenix is a provider of wealth management products and services -- life insurance, annuities,

asset management and trust services. As a Business Analyst my main responsibility was to

maintain and enhance the Vantage One Annuity system. Created support documentation for home

office sales and field team. Also, Implemented, monitored, and supported various programs and

jobs in test and production

• Analyzed the business requirements and developed use cases for various scenarios and

Developed use case diagrams using RUP and UML to support the following goals:

o Network Interface and Login

o Network Security Apparatus

o Update Modules

o Development of rules in Active Directory Domain for computer and User based

policies

o Network Domain configuration for implementation purposes

• Interviewed subject matter experts (SMEs) to gather information

• Understood core processes of the departments to provide input on re-engineering or

streamlining opportunities

• Drafted training guides that documented modifications and enhancements made to

applications such as Performance Plus

• Wrote workflow documentation for client use of ADP (payroll application) for Field Payroll

payment of broker/ commissions

• Used Lotus QuickPlace to manage input and feedback from multiple users

NISHA SUBRAMANIUM

859-***-**** (C) abnsng@r.postjobfree.com

• Created for Multiple Policy download utility for the IT team using MS Visio

• Worked closely with business to gather requirements for designing the multiple policy

download web page GUI

• Created Multiple Policy Download Web Page Specification documentation

• Performed walk thru session to get sign off from business for the Multiple policy

download web page specification

• Developed skills towards finding information on the Vantage system; client segment

inquiry, data collect inquiry, revolving error inquiry, suspense inquiry, transaction history inquiry

• Assisted QA team in the creation of Test Strategy Documentation

• Created Test Plan, Test Cases and Test Matrix for Rules of Visibility component and

Policy Download Filters

• Held regular meetings with the system architects, developers, database quality testers,

Life insurance annuities SME during the entire project to assure that the critical as well as minute

details of the project were discussed and issuers were resolved beforehand

• Performed Defect Tracking and Reporting task using Test Director

TIAA-CREF Charlotte, NC Jan 2005 to Feb 2006

INDUSTRY: Life Insurance

BUSINESS SYSTEMS ANALYST

Member of an on-site team working to customize ALS (Administration Leverage System), a PC-

based product, which handles all aspects of Life Insurance Policy and Annuity Contract

Administration, including policy issuance, commissions, billing, accounting, etc. Main duties

included writing Technical Specifications for new system modifications and new annuity products.

Also was made Project Analyst for a large data conversion project (on one system). Worked on a

large conversion from ALS to NaviSys Home Office

• Responsible for Gathering Requirements based on the user requirements and

specifications

• Performed Gap Analysis to identify the deficiencies of the current system and identify the

requirements for the proposed system

• Prepared Test plans, Test Cases based on business requirements

• Developed Test plans and Test procedure templates and guidelines to be used by the QA

team with detailed screen layouts with regards to various types of corporate actions and

Fixed Income instruments

• Interacting with various users and SMEs (Departmental Heads) during analysis phase

requirements and business flow information

• Worked directly with Developers, Project Managers and Business contacts to produce

Test plans and Test Conditions

• Participated in Joint Application Development (JAD) and Rapid Application

Development (RAD) sessions for communicating and managing expectations

• Followed established formats, procedures, created new formats, as well as researched,

created, edited Technical and Business Data Documents

• Responsible for preparing design documents and functional specifications to aid in

the implementation of the NaviSys Front Office Platform

• Worked closely with the UI (User Interface) Team in order to develop the front-end

modules

• Involved in creating process improvement & procedures documents covering the

Operations and Control Functions

• Responsible for writing Business Use Cases, Business Rules, logical analysis and change

management of requirements

• Deliver 24X7 on-call support to resolve production and testing issues

• Participated in designing and executing Performance and Functional test scripts

NISHA SUBRAMANIUM

859-***-**** (C) abnsng@r.postjobfree.com

• Involved in manual testing before the test cases was automated

• Performed Extensive database integrity testing by executing SQL statements using Oracle

• Performed Security Testing and Regression Testing

• Prepared Master Business Document and was responsible for Sign-Off

• Maintained a standardized QA process to ensure that production risk is properly evaluated

and reduced

• Made Presentations to Team members and Senior Management

• Coordinated with project Manager for successful completion of Project

AIG SunAmerica NYC, NY Aug 2003 to Dec 2004

INDUSTRY: Life Insurance

BUSINESS ANALYST

AIG SunAmerica is a leading provider of Annuity policies to the Clients all over the USA.

Navisys and Vantage-One (IBM Mainframes) are the two systems used to store and

process the Annuity policies issued to the clients. The main frames used a Legacy system

and all the policy data needed to be converted to Navisys data. All the processing like New

Business, Policy Owner Services and maintenance is done on Navisys.

• Conducted and analyzed business processes

• Worked with SMEs in gathering their experience with previous software version in order to

better understand and outline scope, vision documents for the project

• Led business initiatives including brainstorming on new functionality for current systems

• Created use case scenarios and documents work flow and business process

• Supported IT unit creating functional specification documents for the design, development

and implementation of strategic projects

• Strongly involved in SWOT Analysis

• Interacted with the users by interviewing them, by preparing questionnaire and getting

feedback

• Used NaviSys Front Office for business processing

• NaviSys’ rules engine to integrate workflow that enabled the automation of processing

tasks, which improved the productivity of staff

• Supported the assigned project manager with creating detailed project plans; assisting in

developing, scheduling and tracking project timelines

• Analyzed and documented Business requirements and detail design of the software for full

understanding of the business

• Gathering and documenting the requirements that are critical to the business mission and

using those requirements to design application software using Use Cases in Requisite Pro

• Involved in conducting JAD sessions

• Documented business workflows textually as well as in UML diagrams (State diagrams)

according to RUP, for the stakeholder review

• Conducted Verifications to know the progress of testing efforts

• Conducted Weekly meetings and gathered reports from Team on a Timely bases

• Conducted FRS and URS reviews and walkthroughs with the designers, developers and

stakeholders

• Performed feasibility, adaptability study and risk analysis to identify the business critical

areas from user perspective

• Conducted the final customer acceptance testing, system acceptance and end-to-end

testing

• Conducted UAT

NISHA SUBRAMANIUM

859-***-**** (C) abnsng@r.postjobfree.com

EDUCATION

Masters in Public Administration, KY

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