Project Manager Quality Assurance

Brenda E. Duff, PMP, CMQ/OE

*** ***** ***** *********, ** 21758 571-***-**** Cell abnsb1@r.postjobfree.com

C AREER SUMMARY

Certified Project Manager and Systems Engineer with over 20 years experience across all phases of a

system development life cycle as a Developer, Systems Engineer, Manufacturing Engineer, Senior

Business Analyst, Project Manager and Consultant.

Areas of expertise include: Project Management, Quality Management, Process Improvement and

Business Process Reengineering, Customer Liaison, Requirements Analysis, System/Software Design and

System Test. Ms. Duff has held leadership roles in support of customers in the following industries:

Medical Logistics, Department of Defense, Financial Services, Department of Education, Health Services

and Manufacturing.

E DUCATION

Oakland University

Rochester, Michigan

MASTERS OF BUSINESS ADMINISTRATION

Ohio State University

Columbus, Ohio

- SECONDARY EDUCATION, MATHEMATICS

BACHELOR OF SCIENCE

W ORK EXPERIENCE

Electronic Data Systems (EDS) 1985 - Present

CONSULTANT - SPECIALIST

January 2007 – Present

Joint Medical Logistics Functional Development Center

Fort Detrick, MD

QUALITY ASSURANCE MANAGER

The Joint Medical Logistics Functional Development Center (JMLFDC) is a Department of Defense

(DoD) organization that is responsible for requirements integration, software design and development,

testing, deployment, and sustainment support of the three services’ automated medical logistics

systems.

Responsible for defining and implementing a Quality Assurance program at JMLFDC to include Six

Sigma and CMMI methodologies. Working closely with all levels of leadership to bring the organization

to the next level of CMMI and implement process improvement initiatives, program metrics and project

management best practices. Author of Software Quality Assurance Plan.

Established a Project Scheduling function for JMLFDC including a MS Project schedule template for

use in creation of all project schedules, a program master schedule, and standards and procedures for

schedule maintenance and status reporting.

Established an independent integration test team responsible for validation testing of program software

applications. Defined test artifacts, testware and test procedures and created a test case library.

October 2006 – December

CSAA Account

2006

Point of Rocks, MD

PROJECT MANAGEMENT OFFICE (PMO)

Remotely supported the California State Automotive Association (CSAA) client through the EDS

Project Management Office as a Project Manager. Supported project for upgrading client Oracle

databases with critical patch updates to ensure compliance with current security standards.

Responsible for all phases of project implementation. This project used the EDS Quality Management

System project methodology and all tools and processes required for CMMI Level 3 compliance.

Brenda E. Duff, PMP, CMQ/OE

PROJECT MANAGER - ADVANCED

Bank of America Account

Point of Rocks, MD March 2006 – October

CIRCUIT DISCONNECT INITIATIVE 2006

The Bank of America’s (BOA) Circuit Disconnect Initiative (CDI) was undertaken to achieve a monthly

recurring cost savings of $1.32M for the EDS BOA account by disconnecting data circuits that were no

longer used by the Bank and/or its affiliates. The multi-phase process of disconnecting data circuits

began with identifying potential circuit candidates and ended with disconnect orders being sent to

telecommunication carriers.

Managed the phase of the disconnect process from identification and documentation of potential

disconnect candidates (traffic studies) through to ensuring the circuit was disabled (soft disconnect

status) prior to issuance of a disconnect order.

Ensured traffic studies were requested from and returned by carriers on schedule; issued and

documented soft disconnect requests made to the carriers and ensured compliance.

Conducted weekly Peer Review meetings with EDS Engineering and Network Services virtual teams to

reach consensus and ensure all due diligence was completed on circuits to be disconnected.

Responsible for meeting project targets for the number and cost of circuits processed each week

through Peer Review.

Acted as liaison with carriers to ensure they met deliverable deadlines and resolved compliance issues.

May 2005 – March 2006

US Government Services - DoD/Civilian Health Care/NARA

Herndon, VA

PROJECT MANAGEMENT SUPPORT

Direct report to the EDS Portfolio Director. Author of the portfolio’s Project Management Professional

(PMP) Certification Plan. Created and maintained certification process documentation. Tracked and

reported on certifications at the portfolio level.

Created and delivered Process Framework presentations to 100+ portfolio leaders to educate the

audience on organizational standards and procedures. Frameworks included Staffing and Bids &

Proposals development.

Acted as Training Coordinator for 800+ portfolio team. Monitored EDS corporate training compliance

and facilitated access to training that builds leadership’s knowledge and skills.

Supported the Veteran Administration’s (VA) implementation of EDS’ Electronic Travel Service

offering. Determined and documented training requirements for 75,000+ VA end user community.

Assisted in the creation of the implementation Communications Plan and coordinated the development

and VA acceptance of customized procedures documentation. Participated in implementation

schedule creation and change control sessions.

SENIOR BUSINESS SERVICES ANALYST

June 2004 – May 2005

Common Services for Borrowers (CSB)

Germantown, MD

PRODUCTION OPERATIONS – PROJECT MANAGEMENT SUPPORT

The CSB Project was a Department of Education – Financial Student Aid initiative whose goal was to

produce significantly improved service to student borrowers at lower cost by integrating disparate

systems, processes and data across three business areas: Loan Servicing, Loan Consolidation and

Debt Collections.

Created and maintained the CSB Phase 1 Production Implementation Plans. The Plans included

detailed information on application and data migration strategies, implementation roles and

responsibilities, implementation tasks, contingency plans and hour-by-hour implementation checklists.

Responsible for documenting Phase 1A Post-Implementation Review with the Department of

Education Customer.

Brenda E. Duff, PMP, CMQ/OE

Common Services for Borrowers (CSB) continued

Germantown, MD

PRODUCTION OPERATIONS – PROJECT MANAGEMENT SUPPORT

Developed and communicated process for CSB Operations Management Reviews. Reviews included

in-process, operational readiness and production readiness presentations. The review process also

included timing, dependencies, suggested audiences and presentation and report templates.

Consulted on presentation and report content.

Developed and conducted CSB Phase 1 Business Impact Analysis. Created and conducted a survey

that identified critical business functions and resources, business function dependencies, service

outage impact estimates and potential work around procedures. Analyzed collected information and

recommended prioritized resource recovery.

PROJECT ANALYST

Navy/Marine Corp Intranet Project (NMCI) May 2001 – June 2004

Herndon, VA

SOUTHEAST REGIONAL DEPLOYMENT COORDINATOR

Coordinated movement of data and information critical to deploying desktops to Navy and Marine

Corps customers in the southeast. Resolved deployment data issues between the local site,

centralized data processing groups and staging and shipping activities. Prioritized scheduling for all

groups based on site deployment schedules to ensure desktops were delivered efficiently and on-time.

SITE DATA COLLECTION TEAM

Performed onsite validations of existing servers running Windows NT, Unix and Novell operating

systems in preparation for NMCI rollout. Validation efforts included collecting server configuration and

user information using an on-line automated tool set. After collection, the data was inspected for

accuracy and completeness.

PROJECT MANAGEMENT OFFICE

Performed weekly site schedule reporting for Project Headquarters in San Diego by compiling,

analyzing and linking all site schedules. Produced schedule reports for remote Project Analysts.

Analyzed the reporting process, removed non-value added activities and reduced process time by

33%. Provided project management support to the SPAWAR Charleston, SC sites that will deploy

over 2,000 desktops. Worked closely with site managers to adapt the project schedule template to the

unique characteristics of those sites. Supported ‘what-if’ analysis for the schedule.

INFORMATION ANALYST

June 2000 – May 2001

National Association of Securities Dealers (NASD)

Rockville, MD

W E B C RD A P P L I C A T I O N D E V E L O P M E N T T E A M

Built and deployed NASD’s Investment Advisor (IARD) Repository Database Web application. Duties

included configuration management activities, compiling and updating MTS components and packaging

the build using Installshield, a software tool used to create an application installation. The Web

application was developed and implemented on a Microsoft front-end platform and a UNIX/Oracle

back-end. Additional duties included maintenance of the Installshield software and build/packaging

documentation.

ADVANCED BUSINESS SERVICES ANALYST

MetaVance Health Care System March 1998 – June 2000

Herndon, VA

QUALITY ASSURANCE

Performed system requirements definition, system test planning and customer support. Participated in

Regression Testing of Release 2.0. Coordinated User Acceptance Testing of data converted from IMS

mainframe applications to MetaVance Client Server. Developed post-installation system regression

test plans and test cases to be executed at customer’s site. Established Customer Help Desk Service.

Brenda E. Duff, PMP, CMQ/OE

General Motors Account

ADVANCED MANUFACTURING ENGINEER

Graphics Simulation Services January 1996 – March 1998

Warren, MI

OPERATOR SIMULATION ACTIVITY

Created 3D operator simulations using Deneb’s IGRIP and ERGO software on Silicon Graphics and

Hewlett Packard state-of-the-art workstations. Facilitated simultaneous engineering by involving

product, process and plant engineering personnel in the creation of simulations of new manufacturing

processes. Applied industrial and process engineering skills to maximize process efficiency.

Lake Orion Assembly Plant June 1994 - December 1995

Orion, MI

NEW CAR PROGRAM IMPLEMENTATION TEAM

Coordinated Industrial Engineering activities in preparation for 1997 Buick Park Avenue introduction to

the plant. Documented current and future plant assembly sequence. Facilitated plant problem

identification and resolution for future assembly sequence. Validated future assembly sequence on

prototype car builds. Coordinated job rearrangement and job scheduling activities in preparation for a

plant rearrangement required by the introduction.

Manufacturing Competitiveness Group August 1992 – June 1994

Troy, MI

MANUFACTURING SYSTEMS IMPLEMENTATION

Assessed, analyzed and implemented internal and external material pull systems (JIT manufacturing)

for Saginaw, MI Division Plant 3. Defined procedures and guidelines for EDI, bar coding and

containerization strategy for the Division. Developed and documented a repeatable process for indirect

material pull systems implementation for Delco Chassis Division.

SYSTEMS ENGINEER

SATURN Corporation June 1990 - August 1992

Springhill, TN / Troy, MI

POWERTRAIN PLANT OPERATIONS

Defined and analyzed system integration requirements for Powertrain’s manufacturing business

systems. Designed plant level product quality measurement strategy. Designed, developed, tested

and implemented a dBase III Plus PC application for sequencing Heat Treat throughput. Defined,

implemented and monitored production reporting cost containment strategy. Conducted plant

production data readiness study in preparation for start-of-production.

MANUFACTURING ENGINEERING BUSINESS SYSTEMS

Project Leader for SATURN manufacturing business systems. Defined all requirements and interfaced

with EDS technical systems support for system upgrades and enhancements. Reported to top

SATURN leadership for project status and cost estimates. Performed all aspects of project

management for implementing upgrades and enhancements. Established procedures and standards

for User Acceptance Testing.

PHASE III

MANUFACTURING ENGINEERING

August 1986 - November 1988

Designed, developed, tested and implemented mainframe manufacturing

business systems using relational databases, JCL and IBM CICS PL/1 on a MVS platform.

August 1986

EDS Systems Engineering Development Program

Plano, TX

PHASE II TRAINING - GRADUATE

10 weeks of intensive programming training in COBOL and ALC.

Brenda E. Duff, PMP, CMQ/OE

EDS Corporate Training Services August 1985 – July 1986

Southfield, MI

SYSTEMS ENGINEERING DEVELOPMENT

I

PHASE ASSIGNMENT

Provided stand-up personal computer training in spreadsheet, project management, word processing,

database and graphics applications.

1982 - 1985

Westfield High School

Houston, TX

GEOMETRY AND ALGEBRA TEACHER

1981 - 1982

Clear Fork High School

Belleville, OH

PHYSICS AND ALGEBRA TEACHER

T S

ECHNICAL KILLS

Data Modeling: Relational Data Modeling, Extended Relational Analysis (ERA)

Programming Languages: JCL, ALC, COBOL, PL/1, PL/SQL, Nomad (4GL Reporting)

Methodologies: SEI/CMMI, EDS’ Quality Management System (QMS), EDS’ Global Solutions

Management System (GSMS), EDS’s Project Management 2 (PM 2), ABCD

Risk Management Methodology, Total Quality Management (TQM), Earned

Value Management (EVM), Taguchi Methods, Statistical Process Control

(SPC)

Engineering Tools: Deneb Robotic’s IGRIP/ERGO, CADAM/CATIA, AutoCAD

Management Tools: Serena Tracker, Telelogic DOORS, MS Project, MS Project Server, MS

Office, MS Visio, Acrobat, MS NetMeeting, Project InVision (PIV), HP/Mercury

Quality Center

C ERTIFICATIONS

American Society for Quality (ASQ) March 2009

CERTIFIED MANAGER OF QUALITY /ORGANIZATIONAL EXCELLENCE (CMQ/OE )

Project Management Institute (PMI) September 2005

P R O J E C T M A N A G E M E N T P R O F E S S I O N ( P MP )

America’s Health Insurance Plans (AHIP) December 2004

M A N A G E D H E A L T H C A R E P R O F E S S I O N A L ( MHP )

APICS – The Association for Operations Management June 1993

C E R T I F I E D I N P R O D U C T I O N & I N V E N T O R Y M A N A G E M E N T ( CP I M )

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