Customer Service Management

HAI MINH LE

Address: ***** ***** **** ****** *********: 510-***-****

Hayward, CA 94541 Email: **************@*****.***

EDUCATION

Sept. 2003 – June 2007 University of California, Davis

Davis, CA

B.S. Molecular and Cellular Biology / Biochemistry

CERTIFICATIONS AND LICENSES

2009 – Present Emergency Response Program

2005 – 2007 Hazardous Materials and Waste Management, General Safety, Fire Prevention and

Emergency Management

WORK EXPERIENCE

Mar. 2008–June 2009 Chemical Compliance Risk Management Assistant, Applied Biosystems

Foster City, CA

• Use Applied Biosystems database programs to find formulations for AB,

Ambion, and Poros chemical products

• Use SHERPA and SAP Applications for search engine

• Calculate weight percentages and grams for chemical products

• Create MSDS

• Import, export, and update MSDS

• Organize files of chemical for Europe projects

• Assist Hazardous Specialists on calculating the formulations and contact

customers.

• Data-entry

Sept. 2007 – April. 2009 Chemist, Matheson Tri-Gas

Newark, CA

• Participate in GAGE R+R Project to improve 6 sigma for the company

• Perform routine quantitative tests in all areas of gaseous products

utilizing Gas Chromatograph, FTIR, Trace, Moisture and Oxygen analyzer, and spectrometer

• Perform basic equipment maintenance, calibration, and troubleshooting

• Evaluate, collect, and enter test results into the company NWA Quality

Software program and SQC charts to create graphs. Use data to analyze the accuracy of instruments

and keep tract the purities of gaseous products

• Process incoming orders from customers and make Certificate of

Analysis and Certificate Grade Mixture before shipment of final products

Hai M. Le

Curriculum vitae

• Respond to purification, planning, shipping, and customer representative

departments and other braches for their requests

• Train lab technicians and chemist with lower experience

• Manage and file Matheson filled records and work orders

• Organize lab, monitor inventory, and report abnormalities

Mar. 2005 – June 2007 Student Assistant III, Microbiology and Medical Immunology Lab

PI: Andreas Bäumler and Renee Tsolis

Davis, CA

• Make chemical solutions such as PBS, Saline, Buffers, and Antibiotics

and different agar plates for E. Coli and Salmonella studies

• Autoclave/sterilized solutions

• Removal of hazard materials according to

• Assist graduate students and microbiologist on their researches

Sept. 2005 – Mar. 2006 After-School Tutor, ACCESS

Davis, CA

• Tutor first to sixth grade students on reading, math, and homework

• Conduct disciplinary activities

Sept. 2005 & April 2007 Student Intern, Rite Aid Pharmacy

Davis and Sacramento, CA

• Locate and organize medications on shelves

• Learn company software to update customer information

• Fill customers prescriptions

• Out window and customer service

PROFESSIONAL ORGANIZATION SERVICE

Aug. 1998 – Present Youth Group Leader, Vietnamese Educational and Cultural Association

(VECA)

Hayward, CA

• Mentor a group of young boys age 7-13 every Sunday. Teach about the

Vietnamese and Buddhist culture.

Sept. 2003 – June 2007 Performer, Vietnamese Student Association (U.C. Davis)

Davis, CA

• Sing, dance, and act in talent and cultural shows

Sept. 2003 – June 2007 Member, Pre-Pharmacy Club (U.C. Davis)

Davis, CA

• Participate in seminar and discussion about the profession and internship

with local pharmacists and pharmaceutical companies

Sept. 2003 – June 2007 Member, Upbeats Lion Dance Club (U.C. Davis)

Davis, CA

• Perform lion dance fundraiser during Tet Festival

Sept. 2003 – June 2007 Member, American Cancer Association - Relay for Life (U.C. Davis)

Davis, CA

• Organize team, raise money, and walk 24 hour for cancer research

Sept. 2003 – June 2007 Participant, Intramural and Recreational Sport Club (U.C. Davis)

February 2009

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Hai M. Le

Curriculum vitae

Davis, CA

• 5-on-5 indoor basketball and 4-on-4 outdoor volleyball championship

SKILLS

Read, write, and speak fluent Vietnamese

REFERENCES

Name: Janet Martinez

Title: Chemical Compliance and Risk Management

Address: Applied Biosystems

850 Lincoln Centre Drive

Foster City, CA 94404

Phone: 650-***-****

February 2009

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