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Customer Service Accounts Payable

Location:
Goodyear, AZ, 85338
Posted:
March 09, 2010

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Resume:

Anne Marie Diaz

***** *. ******* **.

Goodyear, AZ 85338

602-***-**** cell

abnpoa@r.postjobfree.com

Skills Summary

Microsoft Word, Excel, Outlook, PowerPoint, Access, Money, Quicken, Peachtree, and Insource Tax

software.

Education

Bachelor of Science, Business Administration/Business Management, University of Phoenix

Work Experience

SouthwestRE April 2008 - Present

Staff Accountant Albuquerque, NM

Took 8 month leave for seasonal position with USDA Forest Service

• Work with a team of accountants to manage the books of over 500 reinsurance companies.

• Prepare quarterly and annual financial statements.

• Prepare corporate tax returns, 1120 PC and 1120 L returns.

• Analyze IRS correspondence, tax returns and other documentation.

• Perform research to resolve tax issues to include correspondence or phone communication

with the IRS.

• Prepare and post journal entries.

• Reconcile bank statements.

State of New Mexico Nov 2007 - Feb 2008

Tax Accounts Auditor Albuquerque, NM

• Performed tax audits of businesses and individuals.

• Evaluated tax data to determine discrepancies across different tax programs.

• Evaluated tax data to determine compliance with New Mexico tax laws, regulations, rulings and

orders.

• Educated taxpayers on proper compliance with New Mexico tax laws, regulations, rulings and

orders.

• Performed research via the internet to determine prospective audits.

City of Phoenix - Police Department March 1999 - Oct 2007

Accountant I - Oct 2006 – Oct 2007 Phoenix, AZ

• Performed financial audits of quarterly Block Watch reports.

• Researched and documented any discrepancies with Block Watch Grant funds.

• Created and implemented new processes for tracking reports and non-compliant groups.

• Tracked and monitored prepaid expenses until funds are exhausted.

• Educated the public on the process for applying for the Block Watch Grant Program as well as

the proper reporting procedures.

• Effectively communicated with citizens both in person and via telephone.

Police Telecommunications Operator/Dispatcher - March 1999- Oct 2006

• Answered and evaluated incoming calls for police service to determine proper priorities.

• Completed 911 training and cross-trained as a radio dispatcher during first year of

employment.

• Recognized for ability to coordinate efforts with multiple agencies and remain control of my

radio frequency under emergency situations.

Anne Marie Diaz

Page 2

Continued

Other Experience

• 2+ years internship with international computer company responsibilities were editing documents

and training internal and external customers on department procedures.

• 2 years with a large healthcare company in customer service (call center) 1 year as a supervisor.

• 8 month active duty assignment with Arizona Army National Guard as an Operations Specialist

i.e. Office Manger.

• 6 month internship with a retirement community responsibilities were account reconciliations,

general ledger tasks and construction draw requests.

• 3 month assignment with a framing contractor responsibilities were Accounts Payable and petty

cash.

• 3 month assignment with a regional airline company responsibilities were bank reconciliations

and wire transfer payments for fuel and jet leases.

• 3 month assignment with large credit card company responsibilities were outbound collection

calls on delinquent consumer accounts.

• Other short term assignments with staffing agencies to include positions as a receptionist, file

clerk, title clerk, and accounts payable clerk.

Military

Arizona Army National Guard

June 2000 – May 2004

Special Achievements

• Departmental award for effectively managing workflow in order to meet department Service Level

Agreements

• Completed Crystal Reports 9.0, City of Phoenix.

• Completed Introduction to Crime Analysis, City of Phoenix.

• Completed Introduction to ArcGIS 9.0/CrimeView 2002, City of Phoenix.

• Completed requirements for Pre-Supervisory Certificate, City of Phoenix.

• Selected as On-the-Job trainer for new employees.

• Completed Train the Trainer course.

• Received Commendations from Phoenix Police Department.

• Received Army Community Service Ribbon.

• Received Army Commendation Medal.

• Received elite recognition from Operation Restore Confidence command staff on several

occasions.

• Promoted to Customer Service Manager.



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