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Customer Service Manager

Location:
Livermore, CA, 94551
Posted:
March 09, 2010

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Resume:

GALE HARDIN

Livermore, CA *****, 510-***-****

abnoj7@r.postjobfree.com

SUMMARY OF QUALIFICATIONS

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KEY SKILLS

HR Generalist Benefits/Payroll Administration

! !

HR Policies/Procedures Confidential Record Keeping

! !

Team Building/Morale Building Staff Recruitment and Retention

! !

Legal Issues (FMLA, ADA, EEO, OSHA) Program and Event Managing

! !

Employee Development & Training PeopleSoft Database Administration

! !

TRAINING (Certificates)

Associate to Management Training (ATM)

Selecting The Best People

Performance Through People

Improving Your Communication Skills

Recruitment and Retention

OSHA Compliance

COMPUTER SKILLS

" Taleo

Excel

Word " Wetfeet

Outlook/Lotus Notes ADP/SAP/HRIS

PowerPoint " PeopleSoft

WORK HISTORY

Sr. Human Resources Generalist Macy’s (1/2007-7/2009)

Managed a broad range of HR functions (500+ employees), benefits/401k

enrollment and administration. Ran queries in PeopleSoft system for benefits

administration, open jobs, and termination reports. HRMS database co-

administration. Updated managers on weekly compliance reports within

PeopleSoft database. Updated employee benefits information in PeopleSoft

system. Set up open enrollment meetings with various vendors for employees

regarding benefits. Troubleshoot/ answer phone calls regarding benefits

during open enrollment. Provide HR assistance to HR Manager and to all

Departments.

Associate Recruitment Specialist Macy’s (11/2003-12/2006)

Managed on-line applications for employment (multiple locations), held

career fairs at various locations throughout the Bay Area, conducted phone

and group interviews, updated managers on status of current job openings,

responded to candidate profiles in Taleo database within 48 hrs. Provided

weekly/ monthly reports to Recruitment Team. Personnel file management,

employee screening/hiring/orientation, and staff training/development

programs. Acted as backup for Human Resources Generalist.

HR Representative Mitsubishi Electric (2/2001-4/2003)

! Processed on-roll paperwork for all new hires and conducted new hire orientation.

! Managed personnel files; updated employee benefits information in HRIS system.

! Set up open enrollment benefits meetings with various vendors for employees.

! Organized company-wide events.

Benefits/Payroll Coordinator Medasonics Inc. (9/1999-1/2001)

! Input/ processed payroll via ADP payroll system, Processed A/P invoices for payment.

! Managed employee benefits online via SAP system.

! Set up open enrollment meetings with vendors.

! Organized employment files, set up meetings and conference calls.

! Planned and organized company event functions.

District Staff Associate Pacific Bell (1/1997-8/1999)

! Prepared documents for Manager of Operator Services.

! Answered and responded to phone calls, voicemail and email.

! Sorted and distributed incoming faxes and mail; made travel arrangements.

! Prepared and processed expense reports; set up meetings and conference calls.

! Planned and organized company event functions (i.e Bring your Daughter to Work

day, company picnics, Christmas parties, food drives, etc.).

Administrative Assistant-Employee Health PG Hospital Center (1994-1996)

! Set up and managed Employee Health files.

! Audited files for compliance with OSHA regulations every three months.

! Administered drug screens for all new hires.

! Read TB skin tests after 48 hrs. and logged in files.

! Assisted the Nurse Practitioner with work related injuries.

! Prepared and followed up on Workers Comp. claims.

! Printed and posted legal compliance posters kept compliance board updated.

Customer Support Specialist-Customer Service NCR/ AT&T (1990-1994)

! Processed customer service work tickets.

Supported group of 10 Field Engineers, including management of all phone calls.

!

Performed administrative duties for the District Manager.

!

EDUCATION

Bachelor of Science, Business Management

University of Phoenix

SHRM Member 2009



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