Support Desktop

Location:

Los Angeles, CA, 90035

Posted:

March 09, 2010

Contact this candidate

Resume:

Phone 213-***-**** E-mail *******@*****.***

Los Angeles, CA

Carl Allen Melius

_____________________________________________________________

Education:

June 2005 Westfield State College, Westfield MA

Masters of Science

Major: Criminal Justice

April 2001 Comptia/Data Train Institute

A+ Certification (A ten week hands on course)

Windows XP/2000/NT/98/95 support – Basic Networking Support

May 1999 Western New England College, Springfield MA

Bachelor of Science in Business Administration

Major: Business Administration

June 1997 Holyoke Community College, Holyoke MA

Associate in Business Administration

Major: General Business/Computer Applications

Technical: Microsoft Word, Microsoft PowerPoint, Microsoft Excel,

Skills Microsoft Access, Windows XP/2000/NT/98/95, Networking (TCP/IP,

IPX), Wireless and Wired Home Network Installations, MS-DOS, Hardware

Support, Norton Ghost/Antivirus, Power Quest Drive Image, Partition Magic,

PDA Support, Laptop Support, MacAfee Antivirus, SCSI, home computer

configurations, Flashing BIOS, Hard drive configurations, CD-Rom slave master

setup, Desktop/Phone Support, Norton Ghost Enterprise Server Edition, Astea,

PC Anywhere, Snapshot, BlackBerry, Outlook through 2007, Lotus Notes

March 2009 Private Contractor

To Present COMMERCIAL/RESIDENTIAL

- Built desktop systems for private clients utilizing

- Performed Windows XP/2000/NT installations and upgrades

-Established wireless and wired networks for home clients

- Removed Viruses using MacAfee 8.0 and Norton Anti Virus

- A+ Certified (passed Windows 2000 core exams April 2001)

- Upgraded video cards, sound cards, memory, and CPUs in workstations

- Imaged hard drives using Norton Ghost and Power Quest Drive Image

- Partitioned hard drives using Partition Magic

- Installed operating systems and moved files using Active Sync in PDAs

- Flashed Computer Bios to upgrade mother boards

-Performed laptop hard drive, memory, CPU, and operating upgrades

April 2008 Contractor at Sony Pictures Culver City

To March 2009 OUTLOOK MIGRATION HELP DESK TEAM

- Installed and configured Outlook 2007 on 100’s on machines

- Provided Outlook 2007 Tech Support

- Supported users through PC Anywhere

- Imaged, upgraded and configured PCs for users

- Worked on 2000, XP, and Vista Environments

- Performed break fix on computer hard ware

- Supported Blackberries with Outlook 2007 system

- Provided Xerox and HP support

- Carried out moves for many user’s machines

- Temporarily installed and configured Lotus Notes on Desktops

August 2007 Tech Support for Commercial Retailer Los Angeles

To April 2008 PC Tech

- Performed hardware and software installations

- Configured printers, wireless home networks,

- Scheduled PC for maintenance with customers

- Backed up data and performed data recovery

- Educated customers on computer products

- Did Anti-virus and Ad ware removals.

July 2007 Contractor for Maguire Properties Los Angeles

August 2007 DESKTOP SUPPORT

- Activated Blackberries using Microsoft Exchange

- Configured Blackberries

- Created user accounts using active directory

- Configured Microsoft Outlook accounts and transferred PST data

- Solved hardware and software issues

- Performed Hardware and software installs

- Logged into user’s machine using PC-DUO and IBM director

- Imaged PC’s using Norton Ghost

- Responsible for 100’s of users all over the country

- Deleted user’s accounts

- Worked on Windows 2000 and XP desktops

- Backed up PCs using Norton Ghost

- Mapped printers

June 2007 Contractor for Republic Indemnity Encino

To July 2007 DESKTOP SUPPORT

- Worked with lotus notes troubleshooting email problems

- Imaged new and old machines using Norton Ghost for deployment

- Mapped printers

- Helped users in several locations remotely

- Windows NT, 2000, and XP support

- Kept inventory of backup devices using Microsoft Excel

- Help users in Microsoft Word, Excel, and PowerPoint

June 2006 Contractor for Verizon at Blue Cross Woodland Hills

To June 2007 COMPUTER REFRESH/DESKTOP SUPPORT TEAM

- Configured new laptops and workstations for associates and mgt

- Configured wireless settings for users

- Performed computer location moves

- Installed video cards, memory, hard drives, software, sound cards

- Partitioned hard drives

- Imaged computers to server using Norton Ghost Enterprise Edition

- Worked in an environment of over 1200 people

- Mapped printers, created objects/computers to the domain

- Used Astea, System Manager, Data Maintenance Programs

May 2006 Contractor Systems Upgrades for Disney Studios Burbank

To June 2006 SYSTEM UPGRADES

- Installed machines for 400 plus users in multiple sites

- Configured printers to the network

- Configured users pst files for Outlook to other machines

- Transferred users documents, programs, and favorites

- Installed laptop hard drives and memory

- Performed images on laptops and desktops using Ghost

- Kept inventory of workstations and desktops

February 2006 Cogo Systems Contractor for APM Terminals/Maersk (Terminal Island)

To April 2006 DESKTOP SUPPORT

- Maintained workstations for 200+ users

- Ghosted/Imaged Machines using Power Quest and Ghost

- Configured TCP/IP for connection for users to the domain

- Assembled Machines for user use

-Performed backups, virus removal, Laptop upgrades, PDA support

- Performed Windows XP/2000 upgrades and Installations

-Installed several workstations for users to use (migration)

- Provided Phone/Desktop support (hardware/software) to users

January 2001 Comptia\Data Train Institute

To December DESKTOP SUPPORT(Lab Instructor/Assistant)

2001 - Implemented and managed LAN on school network

- Provided instruction on Windows 2000/NT network

- Taught partitioning hard drives, Windows 95, 98, 2000, NT, and XP

installations, installing video, audio, and sound cards

- Taught Windows 98/95 support

August 1999

To August 2005 Foxboro Regional Charter School Foxboro MA

DESKTOP TECHNICIAN/COMPUTER TEACHER

- Desktop support for 60+ Teachers in below concepts

- Taught Microsoft Office Applications (Word, Excel, PowerPoint)

- Introduced Hardware Support/Networking class

- Upgraded workstations from 95/98 to 2000/XP

- Configured a migration of 30 computers to form a lab

- Upgraded video cards, sound cards, memory, processors, etc

- Removed viruses using MacAfee 8.0 and Norton Anti Virus

- Connected and configured workstations to company’s domains

- Imaged drives using Power Quest Drive Image and Norton Ghost