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Customer Service Manager

Location:
Tulsa, OK
Posted:
January 12, 2013

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Resume:

Shirley Wood

**** *. ***** *. ***

Sapulpa,OK 74066

abnlfo@r.postjobfree.com

918-***-****

OBJECTIVE

A responsible and challenging position that will utilize my education and background

experience, expand my knowledge and offer opportunit ies for personal and professional

g rowth.

SUMMARY OF KNOWLEDGE AND EXPERIENCE

• * Customer Service * Organized

• * In terface well with the public * Cashier

• * Knowledge of computers * Inventory control

• * Public relations * Trouble shooting

• * Coronal polishing certified * Radiation certified

• * Sealant Certified * Rubber dam placement certified

• * Ni t rous Oxide certified * Int roduction to Excel and word

• * Account receivable * Accounts payable

• * Hippa compliant * Data entry

E XPERIENCE

March 19, 2010 – March 22, 2012

Indian Health Resource Center

550 S. Peoria

Tulsa, OK 74120

Dental Assistant I assisted the doctor, took necessary x-rays, prepared operatory for

p rocedures.

Shirley Wood

M arch 2009 – August 2009

Oklahoma Smiles

Tulsa, OK

Dental Assistant Assisted 5 doctors with operatory procedures, x-rays, coronal

polishing, sealants, checking patients in, verification of insurance, filing charts, doing

anything to help maintain the clinic running smoothly.

January 2007 – September 2008

Corbyn VanBrunt D.D.S.

O ffice Manager Scheduling appointments, collections, A/R, A/P, verification of

i nsurance, billing insurance, correcting insurance disputes, inputt ing patient information

i nto computer program and building charts, coding charts, ordering office supplies,

assisting in developing and taking x-rays, payroll time cards, sending and responding to

emails, deposits, and inputting information into Excel spreadsheets.

May 2006 – December 2006

Ter ry Rigdon D.D.S.

Office Manager Greeting patients, collecting co-pays and verifying insurance, accepting

payments via cash, credit cards, ordering office supplies, assisting with planning and

r unning continuing education seminars, holding daily office meetings, making daily

deposits, reconciling deposits with day sheets, assisting with taking x-rays and developing

d igital x-rays, settling insurance disputes.

Shirley Wood

September 1999 – August 2005

J. Michael Wise D.D.S

Office Manager A nswering incoming calls, scheduling appointments, collections,

ordering office supplies, making daily deposits, t ime cards, assisting doctor, taking and

developing x-rays, taking payments.

January 1997 – October 1998

Ult imate Electronics

Service Department Manager Manager of approximately 10 service technicians,

scheduling in-home service calls, shipping and receiving, inventory control, handling

customer complaints, worked with store manager insuring customer service was handled in

a t imely manner.

June 1996 – December 1996

Joel Odom D.D.S.

Receptionist

Shirley Wood

April 1993 – April 1994

Robert Dew D.D.S.

Office Manager

M arch 1988 – March 1993

G.D. Donathan I I I D.D.S.

Dental Assistant

May 1986 – June 1987

Ronnie Carr D. O.

Receptionist/ Insurance clerk

August 1981 – February 1985

Haskell Family Dentistry

Dental Receptionist/ Assistant

To Whom I t May Concern:

I am looking for a challenging position that will utilize my experience and knowledge in the

medical, dental or any other field. I have experience with many aspects of the clerical and

clinical positions. My qualifications include but are not limited to : A/P, A/R, collections,

i nsurance, filing, data entry, customer service, designating assignments, report

generations, scheduling, sterilization of inst ruments and operatories.

I have assigned tasks and followed up on duties assigned. I handled many managerial

t asks and also take full responsibility for making sure the office production is increased and

a lso the accounts are paid in a timely fashion.

I am a take charge type of person and enjoy having responsibilities assigned to me. I know

I would be an asset to your company and look forward to meeting with you to access where

I m ight be the most beneficial.

I appreciate your time and look forward to hearing from you.

Respectfully,

Shirley Wood



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