M akella Bell

**** *** ***** **. ***.****, L i t tle Rock, Arkansas 72227 501-***-****

abnlaj@r.postjobfree.com

Objective

Experienced customer focused professional, seeking an opportunity to utilize extensive

k nowledge, skills and abilities which include:

• Superior communication skills

• Abili ty to multitask in fast paced environments

• Excellent conflict resolution skills

• Extensive knowledge of MS Word, Excel, Outlook, and In ternet programs, etc.

• Abili ty to type 60wpm

Professional Experience

Customer Service Representative, WestatHome- September 2010- present

• Receive and process incoming phone calls for clients, which includes obtaining,

entering, and verifying customer information (e.g. names, addresses, credit card

n umbers, etc.), answering questions, resolving issues, providing customer service,

adhering to scripts, and attempting to make up-sells.

• Ensure that calls are processed in strict adherence to established policies,

p rocedures, and quality standards, as well as any federal laws and regulations.

• Successfully complete initial on-the-job t raining, as well as any new product or on-

going t raining.

• Process incoming calls manually in the event of computer system failure; and ensure

quality or customer issues are escalated using established procedure and brought to

resolution (e.g., chat, email, message boards, phone, etc.).

• Make outbound calls to facilitate customer reservations, complaints and inqui ries.

T ravel Reservationist, U-Haul Company – May 2009-October 2011Take

• Take incoming calls- reservations, rate quotes, general questions and answers,

p rovide information and resolution for customers, other branches, insurance

companies, dealerships, repair shops and other vendors

• Manage outgoing calls for callback management and miscellaneous calls as assigned

d

• Provide directions and general assistance

• Provide road side assistance

• Understand and communicate rental terms and conditions, vehicle features and

other services

• Perform various administrative and basic accounting functions such as: research and

b illing support tasks, accounts receivables, t ransfer and key logs, run miscellaneous

reports, supply maintenance, process customer billing. calls

asassigned

Medical Administrative Assistant, Henry Ford Hospital – January 2004-January 2009

• Perform various clerical and administrative functions, such as ordering and

maintaining an inventory of supplies.

• A r range hospital admissions for patients.

• Operate office equipment such as voice mail messaging systems, and use word

p rocessing, spreadsheet, and other software applications to prepare reports, invoices,

f inancial statements, letters, case histories and medical records.

• Transcribe recorded messages and practitioners' diagnoses and recommendations

i nto patients' medical records.

• Schedule and confi rm patient diagnostic appointments, surgeries and medical

consultations.

• Perform bookkeeping duties, such as credits and collections, preparing and sending

f inancial statements and bills, and keeping financial records.

• Receive and route messages and documents such as laboratory results to

appropriate staff.

• Complete insurance and other claim forms.

• Maintain medical records, technical library and correspondence files.

• Prepare correspondence and assist physicians or medical scientists with preparation

of reports, speeches, articles and conference proceedings.

• In terview patients in order to complete documents, case histories, and forms such as

i ntake and insurance forms.

Education

Master of Arts E ducation, Wayne State University (Detroit,M I) -2007-2010

Bachelor of Science Biology, U niversity of A rkansas at L it t le Rock (Litt le Rock,

A rkansas)- 1998-2001

References

Available upon request

Contact this candidate