Andreana Tarrance

Receptionist

Montgomery, AL

abnl4y@r.postjobfree.com -334-***-****

Work Experience

Collector--call center

Nco financial institution

August 2011 to Present

• Support and provide superior service via phones, e-mails and faxes as a receiver and caller

• Use questioning and listening skills that support effective telephone communication.

• Use an effective approach to handle special telephone tasks like call transfers, taking messages, call

backs, holds, interruptions, and unintentional disconnects.

• Understand the impact of attitude in handling calls professionally

• Effectively deal with job stress, angry callers, and upset customers

• Use the most appropriate way to communicate with different behavior types on the telephone.

• Apply the elements of building positive rapport with different types of customers over the phone.

• Apply the proper telephone etiquette to satisfy various customer situations.

• Apply appropriate actions to effectively control a telephone call.

• Identify voice skills and how to enhance a good telephone presentation.

• Meets commitments to customers

• Other duties as assigned.

• Display Time flexibility towards shifts as per work floor requirements

Receptionist

Vaughn Regional Medical Center

June 2009 to 2011

Scheduled patient appointments

• Processed incoming and outgoing calls

• Filed medical records and insurance cards

• Explained clinical policies to patients

• Maintain the receptionist area

Receptionist/Data Entry

Lowndes County Emergency Service

2007 to 2009

Responsible for verification of accuracy of data and compilation of spreadsheets by combining data from

various systems.

• Accustomed to heavy telephone usage.

• Typing speed: 50wpm-65wpm

1

• Filed documents, making copies, answering phone calls at my desk, ensuring that every emergency

was handled fast and with profiency.

Education

Central High School -Hayneville, AL

Bachelors of Science in Nursing

Troy University

Additional Information

More than 2 years of related experience. Familiar with various software including Microsoft Office,

WordPerfect Office, Power point, Excel, and FoxPro.

Contact this candidate