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Customer Service Supply Chain

Location:
6907
Posted:
March 09, 2010

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Resume:

TARUN MEHTA

P.O. Box ****, Stamford, CT *****

203-***-**** e-mail: ******@**.*****.***

PROFILE AND SKILLS

Business executive and management consulting professional with expertise in increasing profits through cost

reduction and operational improvement in product and service operations. Well versed in outsourcing and

offshoring implementation. Able to motivate and influence decisions at all levels of the organization. Targeted,

proposed and serviced organizations in a cross-section of industries and functional areas.

Operations Improvement Expertise: Successfully led goods/services supply chain improvement initiatives to

reduce operating costs and improve throughput leveraging shared services and outsourcing models.

Organizational Growth Experience: Successfully led engagements on concept and operating model

development, market entry strategies and new product development.

PROFESSIONAL EXPERIENCE

Business Advisory Services, Stamford, CT 05/2009 to Present

Founder of business transformation consultancy. Focus on business transformation opportunities leveraging

global services sourcing. Developed strategic alliances to broaden marketing reach.

Protiviti., New York, NY 2007 to 04/2009

A leading provider of independent risk consulting and internal audit services, with approximately 3,000

professionals and $550M in revenue. A Robert Half International company (NYSE, RHI).

Managing Director, Global Sourcing Advisory

Worldwide practice leader. Established new practice. Built strategy, infrastructure and products targeting key

buying channels. Won $400K in engagements, built +$1.2M pipeline and led +$2.0M in pursuit activity.

Led in review of offshore risk management processes for a national provider of student loans with $150B in

assets under management. Recommendations ensured processes met regulatory compliance guidelines.

BearingPoint Inc., New York, NY 2006 to 2007

Management and technology consulting firm with approximately 15,000 professionals and +$3.0B in revenue.

Managing Director, Business Process Outsourcing Advisory

Practice lead for Commercial Services. Global lead for BearingPoint’s own outsourcing initiative. Utilization

70%. Won +$1.3M in proposals, built $2.0M pipeline and led +$3.0M in pursuit activity within 6 months.

Led case team of 6 to assess global (19 locations) Finance & Accounting processes for $6B industrial

chemical company. Company positioned to rationalize 400 FTE’s through shared services and outsourcing.

Led $5M sourcing engagement for $3B Professional Services firm. Assessed 7 functions globally. Targeted

$50M in cost savings over 5 years. Implemented approved processes and developed monitoring framework.

NeoIT, San Ramon, CA 2003 to 2006

Boutique sourcing advisory and management consultancy with 50+ staff located in USA, Philippines and India.

Managing Director, Senior Leadership Team Member

Eastern Region head responsible for closing and leading the management of engagements leveraging a global

delivery model. Led +$7M in proposal activity. Managed +$2M in revenue. Establish thought leadership.

Developed and syndicated Offshore Governance Model to support firm wide initiatives for $14B Retail

Bank. Organization positioned to support firm wide migration of 5000 resources within 2 years.

Led case team of 7 from strategy planning through contracting (deal value $400M) implementing a flexible

Build-Operate-Transfer offshore model for a $50+ B consumer retailer. Organization on track to save

$92M in costs over five years while maintaining flexibility for future growth.

Led case team of 8 to assess portfolio of IT applications for development and support in an offshore

environment for $1.1B provider of infrastructure services. Targeted $9M in savings over three years.

TARUN MEHTA Page Two

GLOBAL CONSULTING, London, UK, Stamford, CT. 1998, 2000 to 2003

Boutique consultancy specializing in organizational growth and global sourcing. Representative clients include:

Baring Private Equity Partners, Dresdner Kleinwort Benson, Boots PLC, Honeywell Inc, and Sprint PCS.

Principal and Founder

Responsible for originating, closing and leading consulting engagements.

Developed global service delivery model (analyzing +15 countries) for 10,000-seat customer services group

of $12B Wireless Carrier. Led root cause analysis for underlying service delivery shortfall with India based

customer care center. Company positioned for $100M cost rationalization amidst declining margin base.

Developed and structured industry leading $1B global private equity fund based on primary and secondary

institutional investor research. Company successfully positioned for broad based, large scale fund raising.

KPMG CONSULTING, Toronto, Canada 1999 - 2000

One of the world's largest management and technology consulting firms.

Senior Consultant

Responsible for identifying opportunities within Broker/Dealer practice. Generated +$1M in pursuit activity.

Led in process analysis and design to improve customer service delivery for leading provider of cash

logistics services. Company realized $5M in quick savings and $15M in cost and process improvements.

NEESHAT LTD., Toronto, Canada 1985 - 1997

Leading Canadian designer and distributor of Home Furnishings. Established 1969 and recognized for many

innovations within the Design industry. Offices in Toronto and Buffalo with North American distribution.

Chief Operating Officer – Canada, 1993 – 1997

Responsible for setting direction and achieving results with P&L accountability for the Canadian and U.S.

businesses. Established sales network in multiple channels. Supervised 28 direct reports across North America.

Established joint venture manufacturing operation in India to standardize raw materials and production

processes for similar product categories. Eliminated multiple suppliers for a category by leveraging joint

venture. Reduced total unit cost by average of 25% through efficiencies in supply chain.

Improved transparency and process efficiency in supply chain to more effectively support customer

timelines. Production lead times were reduced by 40%, saving company +$1.0M on lower inventory levels

and carrying costs. Target product turnover increased 400% in two years.

Restructured procurement terms and service delivery for 2 major channel segments. Successfully reduced

effective prices to customers while adding 15% and 20% to Gross Margins.

President, US Operations, 1990-1997

Oversaw development and profitable growth of U.S. operations. Held executive management accountability.

Director, Procurement and Logistics, 1988-1990

Manager, Business Development, 1985-1988

KPMG CHARTERED ACCOUNTANTS, Toronto, Canada 1981- 1985

Global Accounting and Auditing firm with 100,000 professionals in 150 countries and annual revenue of $10B.

EDUCATION

MSc, Management, Sloan Fellow, (MBA equivalent), London Business School, London, U.K.

Chartered Accountant, Institute of Chartered Accountants of Ontario

Bachelor of Commerce (Economics major), Trinity College/University of Toronto

Six Sigma - Green Belt Certified

THOUGHT LEADERSHIP (Select)

Envisage Magazine June 2008 (Press Quote) Workforce Management, April 21, 2008 (Press Quote) Goldman Sachs 2005 Offshore

Conference – Keynote Speaker 2005 Global Sourcing and Services – The India-China Discussion – Speaker The 2004 European

Outsourcing Summit – Speaker The 2004 World at Work Conference – Speaker



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