Raquel Dawn Moore

*** ****** ****** *****

Harvest, AL 35749

Primary: 240-***-**** Secondary: 256-***-****

Email: abnj9z@r.postjobfree.com

Citizenship: US

Veteran’s Preference: 5 points

OBJECTIVE:

Geographical Preference: Redstone Arsenal/Huntsville, Alabama

PROFESSIONAL PROFILE

Strong management abilities with polished and proven interpersonal and communication skills with ability to

inspire and motivate staff.

Hand selected by the Naval Post Graduate Dental School to become Supervisor within this major

operative dentistry department. Provided exceptional clinical and administrative dental care to military

patients and their dependents.

Managed, directed and supervised daily operations of a very prestigious dental clinic within Bethesda

Naval Hospital including processing monthly working hours for 38 personnel.

Directly supervised, trained and evaluated 15 personnel in support of 22 dental officers . Oversaw

scheduling and assignments of staff to ensure smooth flow of operations. Maintained JCAHO (Joint

Commission on Accreditation of Healthcare Organizations) procedures with a 100% compliance record.

Provided a safe and clean environment for all patients and staff. Managed a $6K quarterly operating

dental supply budget with zero discrepancies. Electronically prepared monthly productivity reports for 22

dental officers. Greatly enhanced staff productivity through proactive leadership and supervision .

Conducted pay grade advancement training classes to inspire staff for increased responsibilities by

completing annual and mandatory training

PROFESSIONAL EXPERIENCE

Check into Cash

Assistant Manager Huntsville, AL

08/2009 to Present

ADMINISRATIVE: Assist Center Manager in achieving bonus goals, which include transaction goals along with

collection percentage goals while maintaining expenses. Assist the Center Manager to ensure that all Company

policies and procedures are followed in all aspects of operations. As directed by Center Manager ensure center

housekeeping and operating standards are maintained to provide a satisfying working environment. Reviews new

contracts assigned to assure all necessary clauses have been included. Colle cts delinquent accounts which may

include visiting a customer's place employment or residence. Approve loans within specified limits, and refer loan

applications outside those limits to management for approval. Meet with applicants to obtain information fo r loan

applications and to answer questions about the process. Analyze applicants' financial status, credit, and property

evaluations to determine feasibility of granting loans. Explain to customers the different types of loans and credit

options that are available, as well as the terms of those services. Obtain and compile copies of loan applicants'

credit histories, corporate financial statements, and other financial information. Review and update credit and loan

files. Review loan agreements to ensure that they are complete and accurate according to policy. Compute

payment schedules. Stay abreast of new types of loans and other financial services and products to better meet

customers' needs. Submit applications to credit analysts for verification and reco mmendation. Maintain

appropriate currency logs and required daily paperwork. Performs variou s tasks which include: errands,visits to

banks, and marketing. Calls applicants and schedules interviews and provide miscellaneous Administrative

support as required.

Customer Service Representative

Check into Cash Huntsville, AL

01/2009 to 5/2009

ADMINSTRATIVE: Conferred with customers by telephone and in person regarding collections, inactive

accounts and courtesy phone calls. Performed a variety of clerical and administrative duties. Aided in the solution

of procedural and management problems. Receives and screens visitors, telephone calls, and mail. Maintained

customer transactions, recording details of accounts and actions taken. Processed new c ustomer accounts.

Maintained control records to follow up on work to insure timely replies. Used word processing and other types of

software (spreadsheets, graphics, etc.), to process and produce a wide range of documents, some of which

require complex formats, in support of the office automation functions. Performed weekly audits and error

checking for accuracy of customer payday advance accounts. Performed check cashing, for customer payday

accounts. Solicited sale of new and additional services and pr oducts. Ensured company goals were met.

Processed daily financial transactions. Handled bank procedures to include completion of debit memos,

withdrawal and deposit of cash funds. Operated multi-line phone. Faxed and scanned documents to appropriate

personnel. Provided data entry.

Hospital Corpsman/Clinic Supervisor

US Navy Bethesda, MD

10/2002 to 06/2008

PROGRAM MANAGEMENT: Perform various duties at the medical center with other job titles such as,

Presidential Dentistry Support Team, Medical Evaluation Training Unit, Comprehensive Dentistry (Assistant

Supervisor), Medical Expense Performance Reporting System Coordinator, Dental Information Retrieval System

Coordinator and Operative Dentistry Suppl y Supervisor. Operative Dentistry Leading Petty Officer/ Supply

Supervisor. Successfully assisted in various operative procedures and prepared Advanced Operative Dentistry

CE Courses. As Supply Petty Officer, expertly managed $15,000 in dental equipment.

ADMINISTRATIVE: Prepared daily clinical staffing schedule. Provided on the spot solutions; expertly co -

supervised 10 dental technicians in support of 22 dental officers. Electronically entered productivity numbers for

22 dental officers and 1 dental hygienist. Conducted performance evaluations for office staff of 15. Ensured

employee training records were accurate. Meticulously managed and updated 34 training records to meet

JCAHO competency requirements.

SUPERVISORY MANAGEMENT: Trained and instructed sailors and civilian employees in job duties and

company policies or arranged for training to be conducted. Supervised the work of the dental clinic,

administrative, or customer service employees to ensure adherence to quality standards, deadlines, and proper

procedures, corrected errors or problems.

Dental Technician

National Naval Medical Center Bethesda, MD

12/2004 to 06/2008

PROGRAM MANAGEMENT: Managed patient’s charts and records. Perform ed record verification; ensuring

dental forms were in chart. Ensured dental records were up to date. Utilized Microsoft Excel to create

spreadsheets for patient check-in. Processed patient medication reconciliation request using the Composite

Healthcare System (CHCS) database.

ADMINISTRATIVE: Assisted dental officers in management of medical and dental emergencies, exposed dental

diagnostic x-rays, recorded treatment information in patient’s records, made preliminary impressions for study

casts and occlusal registrations for mounting study casts, and instructed patients in oral hygiene. In support of 22

dental officers, prepared patient, sterilized and disinfected instruments, set up instrument trays, prepared

materials, and assisted dentist during dental procedures.

Deck Seaman

USS Emory S. Land LaMadelenna, Italy

02/2003 to 05/2004

PROGRAM MANAGEMENT: Skilled in standing deck watches, such as helmsman, lookout, and messenger

watches underway and in port. Proficient in painting and doing repairs while working aloft and over the side of the

ship. Performed routine maintenance on ships when ships were on automatic pilot. Verified accuracy of courses,

using magnetic compasses. Secured ship by preventing unauthorized persons from boarding ships while they

were in port. Steered ships under the direction of commanders, navigating officers, or direct helmsman to steer.

Followed designated courses.

COMPUTER SKILLS

Proficient in MS Office Suite (Word, PowerPoint, Excel, Outlook)

W PM: 45

EDUCATION

Bachelor of Science in Health Services Management, Anticipated graduation August 2010

Virginia College, Birmingham, AL

Associate of Arts in Health Science Technology, August 2007

Coastline Community College, Fountain Valley, CA

CERTIFICATES AND LICENSES

Basic Life Support/CPR, 12/2008

Microsoft Excel, PowerPoint 2003, 11/2007

Defense Medical Logistics Standard Support (Certified User), 12/2005

Expanded Function Technician, 12/2005

Dental Information Retrieval Systems Coordinator, 12/2005

Medical Expense and Performance Reporting Systems Coordinator, 12/2005

Prophylaxis Technician, 2/2005

Field Medical Service Technician, 12/2004

Dental Technician Basic Training, 8/2004

Recruit Training Command (United States Navy), Seaman Apprentice, 12/2002

Seaman Apprenticeship Training School, 1/2003

HONORS & DISTINCTIONS

Letter of Commendation for Meritorious Service while serving as member of the Presidential Medical Evaluation and

Treatment Unit

Letter of Appreciation from the White House Medical Unit

Good Conduct Medal

Global War on Terrorism Service Medal/ Global War on Terrorism Expeditionary Medal

Navy Unit Commendation Medal

Meritorious Unit Commendation

Navy “E” Ribbon

Sea Service Deployment Ribbon

Navy and Marine Corps Overseas Service Ribbon

Enlisted Surface Warfare Insignia

Awarded Navy and Marine Corps Achievement Medal

Selected as NNMC Blue Jacket of the Quarter

Commendation for Command Blue Jacket of the Year

Nominated for Sailor of the Quarter

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