MICHELE F. TERRAULT
Yardley, PA 19067
Email: abnhsk@r.postjobfree.com
SUMMARY
Polished and meticulous Executive Administrative Assistant with 25+ years of experience within the executive
suites of a Fortune 500 company. Extensive experience managing and prioritizing schedules and complex
travel itineraries for busy executives and their teams. Proven as reliable and trustworthy when handling
confidential and sensitive information.
Scheduling Small event planning Office Management
Travel & Itinerary Management Discreet handling of sensitive Training
information
PROFESSIONAL EXPERIENCE
YARDLEY DERMATOLOGY ASSOCIATES, Yardley, PA 2009 - Present
Front Desk Receptionist
Patient check-in, check-out, new patient registration, appointment scheduling, filing and
maintenance of patient records.
BRISTOL-MYERS SQUIBB COMPANY, Princeton, NJ 1979-2007
Assistant Document Management Analyst 2003-2007
Web & content document management support for R&D users globally.
• Provided guidance to R&D Documentum users in publishing and creating virtual documents
• Trained new employees on Content Management Process
• Monitored web access and security
• Provided technical assistance in continuous improvement processes
• Managed content for over 100 R&D eGateway websites
• Collaborated with web teams to establish standards which ensured consistent look and feel of sites
• Provided web governance standards and ensure these standards are being met for the web sites
Executive Administrative Assistant 1990-2003
General office management and administrative support to various senior executives within Corporate
Headquarters. Received numerous promotions for outstanding performance, professionalism and
attention to detail.
• Adapted quickly to manage rapidly changing calendar priorities on a daily basis
• Evaluated supervisor’s needs and provided guidance in prioritizing daily activities
• Coordinated frequent and often urgent travel abroad and locally
• Screened and routed telephone calls with discretion to ensure supervisor’s needs are met
• Read, sorted and processed mail to ensure efficient flow of information
• Prepared and distributed internal memoranda, business correspondence and expense reports
• Developed and maintained effective filing processes and systems
• Attended senior staff meetings and prepared “action item” minutes to ensure initiatives stayed on track
• Autonomously managed events while executives were out of town by providing coverage of the office,
which included delegating requests or questions to appropriate individuals within the department
• Served as liaison to department personnel and other company personnel at all levels
Secretary/Assistant 1979-1990
Supported middle managers by thorough mail processing, word processing, memoranda, business
letters and scheduling.
• Typed Protocols, Investigator Brochures and liaised with the Forms Control and Duplicating departments to
order and print Case Report Forms
• Ensured required study information was requested, sent and received, which included Patient Consent
Forms, Confidentiality Agreements, IRB Approval and 1572 Forms
• Ensured the Medical Package was prepared prior to study start-up
• Requested clinical supplies by preparing a DR-7 Form
• Accurately maintained investigator lists and files
• Tracked Grant Requests and requested payment from Accounts Payable at agreed-upon intervals throughout
the study
• Assisted in all phases of planning for Investigator Meetings
COMPUTER SKILLS
WORD EXCEL POWERPOINT OUTLOOK
PROFESSIONAL DEVELOPMENT
Katherine Gibbs School, Montclair, NJ
Advanced Secretarial Science Program