Sales Manager

Paul M. Melcher

**** ******** ***., ***********, ** 43082 abnh2l@r.postjobfree.com 614-***-****

Executive Level Director with proven expertise of leading a business unit, forecasting business priorities

and exceeding sales objectives. Results and history of sales recognition demonstrate commitment to

customer satisfaction while increasing trust, revenue and sales production.

Unique Value Proposition:

1. Business Process Interface. Comprehends the broad scope of business processes and impact

on strategic goals. Implementation and execution to provide increased operational efficiency

in a cost effective model. Benefit: Provides seamless leadership across organizational

boundaries with expertise in motivating staff while acting as trusted advisor to the executive

team.

2. Highly Effective Sales Director. Recruits, trains and develops staff who are strongly versed

in B2B account management and customer relationship management. Builds recognition

and compensation programs designed to motivate and retain employees. Benefit: Instills a

work environment strong in company loyalty with consistent revenue results.

3. Customer Advocate. Identifies fundamental factors that influence customer buying

decisions and create value-added client partnerships. Solicits client contributions in business

plan execution to establish customer-focused environment. Benefit: Builds loyal client base

and implements customer support processes that differentiate company from the

competition.

AWARDS & RECOGNITION

State Farm Select Agent – 2006, 2007 & 2008

State Farm Legion of Honor – 2007

AT&T Gold Club – 1992, 1994, 1997, 2000, 2001, 2004 (Top 10%)

AT&T Achiever’s Club – 2002 (Top 20%)

AT&T Sales Vice President Leadership Council – 1994 (Top 1%)

CAREER BACKGROUND:

Columbus Dispatch, Columbus, Ohio 2008-2009

Company Summary: Leading source of information and only daily newspaper serving all of

Columbus Metro Area. The 137-year old company has one of the 40 largest subscriber bases.

New Business Development Team Manager

Managed recruitment and merchandise services business unit selling B2B solutions

Developed and conceptualized marketing strategies and sales plans to roll new electronic

media and print products to marketplace

Lead partner in joint ventures with Monster.com and other internal sale teams

State Farm Insurance, Powell, Ohio 2005-2008

Company Summary: The largest property and casualty insurance provider in the United States.

State Farm also markets and sells a wide array of financial, bank, health and life insurance

products.

Independent Business Owner

Developed and executed business plan to account for profitable business in first year

Recognized as State Farm Select & Legion of Honor Agent for sales performance

Achieved Top 10 Ranking in Ohio Developmental Agency Field Office in life premium, health

applications, bank products, mutual funds and commercial production in 2008

Operated as sole proprietor responsible for all aspects of business, including human

resources, team leadership, sales, marketing, training and accounting

Focused on development of sales team and individuals to maximize every customer

transaction and interaction, including implementation of consistent and measurable referral

program

Paul M. Melcher

abnh2l@r.postjobfree.com

614-***-**** Page 2

AT&T, Columbus, Ohio 1991-2005

Company Summary: Largest communications holding company in the world by revenue.

Consistently provides innovative, reliable, high-quality technology and communications products

and services.

2002 – 2005

Regional Sales and Call Center Director

Managed operations, management and sales force of 400-seat call center

Exceeded all sales objectives including premier products, contract attainment and revenue

Developed Coaching Dynamics format for uniform call standards, performance plan

metrics, labor relations agreement and universal measures of quality

Evaluated and reviewed employment screening processes resulting in 25% improvement in

center and sales force turnover

Supervised the following human resources functions: new training class and workforce

appropriations, budget administration and preparation, vendor management and

Disability/FMLA program management

Multi- Center Operations Team Manager 1998-2002

Administered the following human resources functions: new training class and workforce

appropriations, budget administration and preparation, vendor management and

Disability/FMLA program management

Managed daily operations for branch including budget, human resources and sales

objectives, as well as, the development of tools to determine best practices and “best in

class” performance in each area of the business

Responsible for annual allocation and distribution of pay levels, personnel movement and

performance management tracking and consistency

ADDITIONAL EXPERIENCE:

Sales Team Manager (AT&T)

Critical Issues/Resource Manager (AT&T)

Territory Sales Manager (AT&T)

EDUCATION:

UNIVERSITY OF DAYTON, Dayton, Ohio

Bachelor of Arts, Management; Minor in Marketing

OTTERBEIN COLLEGE, Westerville, Ohio

Tri-Quarter Leadership Concepts & Development Program

LICENSES, ACTIVITIES AND COMMUNITY INVOLVEMENT:

Adjunct Class Instructor, The Ohio State University, 2007-present

State of Ohio Insurance Licenses: Property/Casualty & Life/Health

NASD/FINRA Series 6 License

State of Ohio Notary Public

President of Northpointe Chapter, Amspirit Business Connections

Elected Representative: Board of Directors, Powell Chamber of Commerce

Past President of University of Dayton’s Alumni Chapter (Columbus): 1996-2000

Past President and Board of Directors of Central Ohio Basketball Officials

Association: 2003-2006

NCAA Division I, II, III and NAIA Softball Umpire:

NAIA National Championship Umpire: 2007, 2008, & 2009

Horizon League Conference Championship Umpire: 2007

Mid-American Conference Championship Umpire: 2003, 2004, 2005 & 2006

Ohio High School Athletic Association Certified Class Instructor for Softball and

Basketball

Contact this candidate