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Customer Service Supply Chain

Location:
Dresher, PA, 19025
Posted:
March 09, 2010

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Resume:

BRIAN T. CHATBURN

__________________________________________________________

**** ****** **** **** *******, PA 19025 215-***-**** home

267-***-**** cell abnfpo@r.postjobfree.com

Please do not distribute without permission

PROFILE

. Senior level supply chain professional offering experience

working for leading Global organizations.

. Direct and manage Global Contract Manufacturer relationships.

. Demand Planning and S&OP Process Implementation.

. Strong leadership in Procurement, New Product Introduction,

Project Management, Lean Manufacturing, Logistics

. and Distribution activities.

. Experienced in MS Word, Excel, PowerPoint, SAP, Oracle and

Baan ERP software solutions.

EDUCATION

PENNSYLVANIA STATE UNIVERSITY, University Park, PA

Bachelor of Science; Business Logistics

SAP Computer Software R/3 version. Proficient in MM, PP, SD

APICS

Motorola University - Core Management Training, Six Sigma, Project

Management.

ISO and TL9000

EXPERIENCE

NUMEREX Warminster PA June 2007 - February

2009

Vice President of Manufacturing/Supply Chain Operations

Direct and lead all Supply Chain, Engineering and New Product

Introduction activities for a $70M M2M network services and

solutions company, reporting to the COO. Developed and managed

relationships for eight Global contract manufacturers. Managed a

50,000 square foot facility which performed customer service,

manufacturing, order fulfillment and engineering product

development with a staff of 25. Interface and provide Supply

Chain support to four business units.

Achievements

* Organizational

Built out engineering, QC, Procurement, Production

and Supply Chain teams.

Implemented S&OP process and ERP systems to support

production and procurement activities.

* Supplier Relationship Activities:

Supplier consolidation to optimize product costs and

reduce annual working capital by 35%.

Development of Key Performance Indictors (KPI) to

monitor supply chain risks.

Level loaded manufacturing demands to ensure product

availability and long range capacity.

Implement NPI and Reverse Logistics processes.

*Cost Savings

Negotiated and managed all supplier contracts and key

commodity pricing. - Achieved 3% cost savings on an

annual spend of $29M. Forecasted 2009 savings of 5%

on $30M of spend.

Transportation, projected annual savings of $450K.

Cash Flow - negotiated 120 day terms with high volume EMS.

Moved 3rd party suppliers to a full turn key business

model, reducing monthly inventories by 20%.

*Engineering/New Product Development

Implemented a product development process which

included timelines, budgets, product phase reviews

and early vendor involvement to ensure on time

production release for all new products.

MOTOROLA, Inc. - CHS (Connected Home Solutions) Horsham, PA October

2000 - June 2007

Senior Manager, Supply Chain/NPI - BAN (Broadband Access Networks)

(Jan 2006 - June 2007)

Provide supply chain and new product introduction (NPI)

leadership for a $400M cable infrastructure product business.

Manage two NPI coordinators ensuring timely product release and

production ramp up by utilizing best practice activities.

Interact with multiple functional groups (Engineering/Product

Management /Finance/Sales/Marketing) to support and maintain

product quality, cost reductions, financial commitments, and

overall customer service.

Achievements

*Lead the RoHs product line conversion and rationalization

plans in 2006 for over 1800 SKU's.

*Managed core product line conversion from 870 to 1GHz

bandwidth development efforts. Worked closely with

engineering and vendor base to ensure on time product

approvals and production release.

Senior Manager, Supply Chain Operations, Home Mobility Solutions

(July 2002 - Dec 2005)

Provide operational leadership for a $200M consumer electronics

retail channel business, ensuring on time delivery of products

to the customers, while optimizing the organization's inventory

investments. Direct and manage 11 third party contact

manufacturers, and 2 distribution centers to ensure best

practice supply chain and logistical activities are achieved and

are in line with the organization's overall goals and

objectives. Interact with multiple functional groups

(Engineering/Customer Service/Finance/Sales/Marketing) to

support and maintain product quality, cost reductions, financial

commitments, and overall customer service.

Achievements

* Improved on time customer deliveries from 49% in Q3 of

2002 to over 84% by Q1 of 2003 while reducing

inventories by 36%.

* Implemented vendor reserve logistics programs on NPI to

ensure product quality and developed a

refurbished product channels for cost recapture opportunities.

(WOOT and TOPP).

* Metrics implemented include customer on time

performance, internal order processing cycle time,

carrier

on time performance, sell thru reporting, forecast

accuracy and customer charge back tracking.

Manager, Supply Chain - Digital Consumer Gateways

(Oct. 2000 - June 2002)

Direct the operational activities of a $450M international

manufacturer of satellite set top boxes, ensuring efficient

delivery of products to the customers, while optimizing the

organization's inventory investments. Direct and manage multiple

third party contact manufacturers, corporate factories, and

distribution centers to ensure best practice supply chain and

logistical activities are achieved and are in line with the

organization's overall goals and objectives. Interact with

multiple functional groups (Engineering/Customer

Service/Finance/Sales/Marketing) to support and maintain product

quality, cost reductions, financial commitments, and overall

customer service.

Achievements

* Consolidated manufacturing and distribution center

locations resulting in an annual savings of over $9M

while maintaining a customer service level of over 93%.

* Reduced inventories $15M by improving the forecast process

with sales and marketing, inventory

classification with stocking level goals and

replenishment guidelines. Implemented end of life

product exit strategies (LTB,

E&O, BTO).

* Participated in product line consolidation and

manufacturing postponement to improve flexibility,

reduce lead times, and improve profitability by

18%.

ROYAL CHINA AND PORCELAIN COMPANIES, INC. Moorestown, NJ

Sept. 1997 to Oct. 2000

Director of Supply Chain Operations/SAP Project Manager

Directed the operational activities of an $80M international

distributor of high end table top products. Hired, supervised

and motivated 3 department managers and over 100 staff members

including procurement, distribution, and customer service, with

an annual operating budget of 2.8 million dollars.

Responsibilities include material procurement, supplier

management, distribution activities, SAP system enhancements and

implementations, as well as customer service/order management

functions.

Achievements

* Annual savings of $250,000 by negotiating a new carrier and

broker contract.

* Reduced inventories, by $5M through improved material

planning techniques and supplier base

reduction/consolidation.

* Implemented warehouse cycle counting program to improve

inventory count and location accuracies by 45% while

reducing the annual inventory shrinkage by $800K.

* Implemented new pick/pack procedures, reducing shipping

errors from 10% to less than 1% resulting in an annual cost

savings of $100K.

* Implemented SAP warehousing and sales and distribution

software systems.

* Improved Customer Service through increasing on time

deliveries from 50% to 90%.

KULICKE & SOFFA INDUSTRIES, INC. Willow Grove, PA Oct. 1993 to

Sept. 1997

Production Control Manager (Flow Team Manager) (Dec.

1995 - Sept. 1997)

Directed and supervised a department of 18 employees with an annual

budget of $700,000.

Responsibilities include MRP review, work order release and

maintenance, WIP inventory levels, EIR implementation and

supplier interface on Kanban material, for a $300M

international business.

Achievements

* Implemented a "FLOW" material and manufacturing processes,

reducing cycle time from 14 to 4 days.

* Implemented supplier Kanban inventories, which reduced on

hand inventory by $5M.

* Implemented supplier EDI and ASN programs.

Operations Manager (Oct. 1993 to

Dec. 1995)

Manage operational activities of a 28

million-dollar spare parts business. Position has 23 worldwide

direct reports covering three departments, Inventory

Control, Customer Support Order Entry and

Parts Procurement. Manage worldwide inventories of 4

million dollars. Core team member for BAAN

computer systems implementation in Asia and USA.

Achievements

* Implemented an order point inventory control

system which reduced inventory by 20% ($800,000).

* Implemented monthly metric reporting of

worldwide inventory turns and customer service levels.

* Improved Spare parts inventory turns

from 1.75 to 2.26.

* Improved on time delivery from 65% to

92%.

* Reduced cycle time

from five days down to two days.

* Implemented third party distribution

centers in Taiwan and Malaysia.

LENOX, INC March 1990 to October

1993

Production/Inventory Control Supervisor

(Jan. 1993 to Oct. 1993)

Lawrenceville, NJ

Responsibilities included weekly production plan, MPS for a

work force of 650 unionized

employees, with an annual volume of over five million

pieces produced per year. Liaison

with shop floor supervisors to ensure target/budget production

levels were achieved

and maintained. Set and reviewed WIP and finished goods

inventory levels to ensure

corporate objectives were obtained. Responsible for monthly

corporate wide employee sales.

Achievements

* Reduced excess/obsolete inventory by 50%, from 2.3

million to 1.15 million. * Improved production

flexibility by moving to a weekly schedule from a monthly schedule.

* Reduced finished goods inventory by 12%, with an annual

savings of $240,000.

* Improved internal corporate relationship with

Merchandising division, through reliable delivery

performance as well as improved communications.

* Member of corporate Re-engineering and process

improvement team.

Segment Purchasing Manager

(May 1991 to Jan. 1993)

Langhorne, PA

Responsible for sourcing and developing high quality collectibles,

with an annual sales volume of 37 million dollars. Purchasing

experience include porcelain, pewter, crystal, cold cast, as well as decals

and packaging. Negotiated with overseas and domestics vendors to

obtain lowest possible cost while maintaining a positive vendor

relationship. Worked closely with Product Development Department to ensure

developmental milestones where met. Issued monthly capacity

and production reports to ensure timely delivery of products.

Maintained purchasing department reports. Implemented a weekly quality

report, which advised customer service group of potential delivery

delays. Collaborate with Quality Control to set and review acceptable

quality levels. Developed and source all packaging requirements on

domestically produced products. Liaison with other Lenox, Inc.

division (Lenox China and Crystal, Gorham, Dansk, and Kirk Stieff).

Achievements

* Improved vendor on time delivery from 60% to 85%, through

level loading production, capacity planning, and improved

communications.

* Reduced the average unit cost from $8.63 to $8.11 for an

annual savings of $312,000.

* Reduced packaging cost by 8%, for an annual savings of

$36,000.

Material Planning Analyst (March 1990

to May 1991)

Langhorne, PA

Responsible for reviewing current market forecasts, for three

international markets versus projected inventory levels and

placing purchase orders where necessary. Confirm and expedite

purchase order deliveries. Served as a team member on the

Inventory Reduction Task Force, which was responsible for

reducing inventory from 17 million to 12 million dollars.

Developed and implemented a SKU and Bill of Materials numbering

system, in conjunction with the implementation of a computerized

planning and order entry system.

Achievements

* Implemented a computerized material planning system (MRP) to

replace personal computer based system.

* Developed reorder points and lead times maximizing

customer service and minimizing inventory levels.

Corporate Material Planner

March 1989 to March 1990

THE FRANKLIN MINT, Franklin Center, PA

Managed worldwide inventory levels, using DRP, for eight

international markets to achieve timely fulfillment of promoted

products. Worked closely with the purchasing manager to ensure products

were developed and shipped on time. Member of the Franklin Mint

training program, which were responsible for training computer systems

(DRP, MRP, E-MAIL) to new employees.

Materials Supervisor

March 1986 to March 1989

VIZ TEST EQUIPMENT, Fort Washington, PA

Supervised distribution activities, as well as liaison with

outside assembly vendors to ensure timely deliveries of

component assemblies. Maintained an inventory control system of

approximately 7000 SKU's as well as the purchasing of all

packaging requirements. Responsible for the contracting of

common carrier truck services.

REFERENCES AVAILABLE ON REQUEST



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