Engineer Service

Terry M. Collison, Jr.

**** ******* ***, *** ***, Rockville, Maryland 20850

abnfc2@r.postjobfree.com 914-***-****

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PROFESSIONAL SKILLS

. Educated in quality management techniques and process improvement

. Experience training customers on technically complex systems

. Microsoft: Excel, Word, Power Point, Visio, Access, Query, and Project

experience

. Published papers in nationally recognized journals

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EDUCATION

. Deming Scholars Honors MBA: Management Systems Fordham University,

May 2007

. Business Careers Initiative Certificate Columbia

University, May 2004

. M.S. in Biomedical Engineering SUNY, Stony Brook,

May 2001

. B.S. in Bioengineering Syracuse University, May

1999

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PROFESSIONAL EXPERIENCE

Business Analyst Consultant

UBS Investment Bank, Stamford, CT Dec 2007 - Nov 2008

My main task at UBS was coordinating the transfer of specific business

processes from external teams into a centralized department Included in

the role were the following deliverables:

. Insure a complete inventory of processes exists.

. Insure proper documentation is created - including Standard

Operating Procedures and process flow charts.

. Chair regular calls with global participants

. Provide a weekly update to senior stakeholders

I developed process maps utilizing Microsoft Visio and documentation

for reconciliation processes to be integrated into the Global

Reconciliation Utility. I also assisted in developing a time capturing

tool in excel using basic macro functions for measuring process times.

My worked helped achieve the following:

. 25% FTE reduction in all reconciliations transitioning into the

Utility

. 15% FTE reduction in all reconciliations currently in the

Utility

M. Fabrikant & Sons, New York, NY March 2007 - December 2007

As business analyst I managed and streamlined the development of

financial and budget (Actual vs. Budget) reports for executive review. I

also developed and managed the sales database, and analyzed and

reconciled actual expenditures. Furthermore, I analyzed and reconciled

sales data for month end reporting, assisted in monthly and quarterly

financial closes, and I managed the sale of various office assets to

increase liquidity, and performed inventory audits. My duties required

daily utilization of Microsoft Query, Excel, and Word.

My role resulted in:

. Reduction in budget reporting from 3 days to 2 hours

. Reduction in tangible assets and increase in liquid assets

. Proper count of inventory for future sale

Senior Service Engineer

Leica Microsystems, Inc. Allendale, NJ 2001 - 2005

As Senior Service Engineer I managed incoming service calls and

service documentation for surgical microscopes and video accessories. On

a daily basis I communicated with hospital staff (Surgeons, Nurses, and

Biomeds) troubleshooting technical issues with state of the art surgical

equipment. I utilized SAP for inventory management, customer

information inquiry, and to set up customer orders.

I also trained Clinical Engineers and Field Service Engineers on

equipment operation, maintenance, and repair, coordinated the

installation of ceiling mounted surgical scopes in operating rooms, and

liaised with 3rd party manufactures on OEM service and repair. My

accomplishments were:

. Overhauled customer relationships

. Highly trained Clinical and Field Service Engineers with a wealth

of knowledge of equipment

. Better relationship with 3rd party manufacturers

. Self taught on CRM system (SAP) form performing job duties

MBA Intern Consultant 2005 - 2006

As an MBA Consultant Intern at four companies detailed below, I was

tasked with various responsibilities including utilizing control chart

analysis to search for assignable causes of variation, reviewing

documentation (Request for Information) for outsourcing, developing process

maps, and project management.

Banco Bilbao Vizcaya Argentaria, New York, NY

. Managed project to initiate the overhaul of communications within

the bank

. Reduce internal redundancies and remove unnecessary work-load

Montefiore Medical Center, Yonkers, NY

. Developed process maps for a new business acquisition

. Researched CRM/knowledge management databases and outsourcing

possibilities for future implementation

MetLife, Long Island City, NY

. Coordinated the updates of company process map database

. Compiled process ownership data for sourcing analysis

Chubb Group of Insurance Companies, Warren, NJ

. Reviewed RFI (Request for Information) for outsourcing

. Utilized control chart analysis to find assignable causes of

variation in the application process.

Academic Excellence Workshop Facilitator

Syracuse University, Syracuse, NY 1996 - 1999

As workshop facilitator I mentored small groups of 5-10 students using

calculus to promote leadership and teamwork. Students were also taught

how to use positive reinforcement to develop a healthy team setting and

encourage others to succeed. This style of learning achieved the

following:

. Motivated students who succeed in advanced mathematics

. Helped students develop group and leadership skills

[pic]PUBLICATIONS

Following local administration of ototoxic drugs, what are the effects on

the contralateral untreated ear?

T. Collison (Dept. Bioengineering & Neuroscience, Syracuse Univ.); N.B.

Slepecky (Institute for Sensory Research, Syracuse Univ.); Y. Ogata (ISR

& Dept. Otolaryngology, Yamaguchi Univ. Med. School, Japan); M. Murakami

(ISR & Dept. Otolaryngology, Kyoto Univ. Med. School, Japan)

Anatomic and Morphometric Changes to Gerbil Posterior Cristas Following

Transtympanic Administration of Gentamicin and Streptomycin

Richard Polgar, Terry Collison, Norma B. Slepecky and Hayes H.

Wanamaker. JARO - Journal of the Association for Research in

Otolaryngology. Volume 2, Number 2 / June, 2001: 147-158.

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RESEARCH EXPERIENCE

Master's Thesis - Effects of iron levels on extracellular-matrix formation.

Department of Biomedical Engineering, State University of New York,

Stony Brook 1999 - 2001

. Three different concentrations of iron were administered to

wafers coated with fibronectin.

. Utilized Atomic Force Microscope to measure surface

characteristics of the wafers post iron administration

. Fractal analysis used to analyze the patterns on the wafers

Bachelor's Thesis - Effects of Gentamicin and Streptomycin on the Inner Ear

Institute for Sensory Research, Syracuse University, Syracuse, New

York 1996 - 1999

. Transtympanic administration of drugs to Mongolian gerbils

. Dissection to retrieve inner ear

. Operated microtome to obtain thin sections for examination

. Utilized light microscopes to determine anatomical and

morphological changes

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AFFILLIATIONS

. Montgomery County Road Runners and the Montgomery County

Multisport Club.

. Past member and ride leader of the Westchester Cycle Club

VOLUNTEERING

. 2008 Marshal for the TD Bank Five Borough Bike Tour, NYC

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