Sql Server Support

Chad Fowler

***** ******* **, ************, ** **234

317-***-****

***********@*********.***

EDUCATION

Ivy Tech Community College – Indianapolis, IN December 2006

Associates – Computer Information Systems

SQL 08-MCITPDBA training camp December 2012

CERTIFICATIONS

• Microsoft Certified Professional (MCP) SQL Server 2008

PROFESSIONAL EXPERIENCE

Main Gate Inc. (90 day contract) August 2012 – November 2012

POS Technician

• Set up, configured, and tested RMS Point of Sale Workstations, Motorola Mobile Handheld Point of Sale equipment,

and VeriFone Credit Card Devices

• Performed store level daily database maintenance (SQL 2005,2008)

• Maintained and performed detailed inventory of all POS equipment

• Performed on-site support and on call support for nationwide events and retail stores

Steak N Shake August 2011 – August 2012

POS Support Analyst

• Store level daily database maintenance (SQL 2008)

• Maintenance/updates of new items: coupons, new menu items, pricing changes

• Configuration and testing of POS tools - manual/user acceptance testing

• Troubleshoot software issues and assist in writing scripts for level 1 support for on-going issue resolution

• Help Desk Liaison for Steak N Shake with Bell Techlogix

Finish Line September 2008 – July 2011

Tier I Store Support – Help Desk Agent

Support over 800 stores while taking 40-50 calls per day with an average resolution rate of 90%

Troubleshoot POS systems, PC’s, check readers, scan guns, monitors, printers, switches, network connectivity issues,

business applications and restore store level SQL databases from backups

Test all equipment before deploying to multiple locations

Install POS and other store equipment when needed

Eli Lilly & Co. (Contract) July 2007 – September

2008

Tier I Desktop/Software Support Agent

While working with hardware support, handled an average of 100 tickets per day with an average resolution rate between

90-93%; While working with software support, handled an average of 40-60 tickets per day with an average resolution

rate of 90%

Troubleshot laptops, desktops, Xerox machines, VPN and network connectivity issues

Worked with Active Directory resetting usernames and passwords

RELEVANT SKILLS/EXPERIENCE

Proficient with the following systems: Microsoft SharePoint, Desktop Systems, SAP, SQL Server 2008, WebEDM,

TCP/IP, DHCP, DNS, Unix/Linux, Citrix, and VMS

Troubleshooting experience with hardware, software, and network components

Experience in the installation of software and hardware, System Diagnostics, Support Techniques, Component

Repair, and Microsoft Networking

Contact this candidate