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Project Manager Customer Service

Location:
Bradenton, FL, 34212
Posted:
March 09, 2010

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Resume:

***** ******* ** 941-***-****

chasej.c@hotmail.

Bradenton, FL com

34212

Chase Christensen

Objective A Businessman who is a critical thinker, Pro-active

not reactive. A team builder and leader who has

great troubleshooting abilities along with being

passionate about improving processes and people.

Director - Business Consultant - Project Manger

National and International experience

Pro Active change manager

Accomplished professional offering over 10 years of

business success on national and international

levels with a strong concentration in the technical

field.

Recognized as a smart leader with strengths in

redefining business processes, continuing

improvement, recognizing peer's strengths and

delegation of the "right" task to the "right"

person.

Professional Strengths:

Project Management

Materials Management

Customer Service Mgmt

Problem Resolution

Bid Analysis

Contract Management

Data Analysis

Process Mapping

Strategic Planning

Budgeting/Forecasting

Experience 2009-Present Jabil

St. Pete, FL

IT Project Manager - SAP Implementations

Implemented new government requirement for Notas

Fiscal in Brazil on time and under budget.

Developed and managed multiple development

activities for large SAP implementations (40+

customizations), utilizing practices from Agile and

Waterfall methodologies.

Responsibilities:

As an SAP Project Manager at Jabil I am responsible

for managing IT projects from a delivery

perspective, including managing the software

development life cycle and defining requirements,

development and implementation, testing, quality

assurance and knowledge transfer.

In addition, I ensure IT initiatives adhering to

corporate standards and methodologies. Playing a

key role in developing and leveraging Jabil's SAP

capabilities and resources.

2002-2009 Taylor Morrison

Sarasota, FL

IT Director - SAP

Developed, managed and led processes for the SAP

application support team. Team comprised of 10 +

employees (functional and Technical). Responsible

for continual enhancement of SAP providing

efficiencies to the business. Managed complete SAP

infrastructure including policies, standards, and

plans encompassing security, operating procedures,

networks, data, integrated software, and hardware.

Facility management of co location including Unix,

Microsoft and Novell.

Managed budget in the excess of $10 mil,

consistently reducing overall IT spend to react

with the industry.

Implemented & consolidated redundant software

during the merger of Morrison Homes and Taylor

Woodrow. Software development included .net, SAP,

Java and proprietary 4 GL languages.

Reduced annual operating costs by $0.5 million

implementing consolidation projects on wireless

service, conference lines, implementing VOIP and

copier consolidation.

Responsibilities:

Creating and implementing information technology

strategy for SAP and supporting applications.

Managing the day-to-day operations of the

information technology department. Responsible for

SAP change management (i.e. patches, hot fixes and

upgrades) Providing direction for 10 direct

reports at multiple directions and locations.

Translating and articulating goals of the

organization into technical initiatives.

Communicating with Executive Management in

establishing IT strategy, goals and priorities.

Establishing and maintaining the corporate vision

with respect to Information Technology.

Communicating IT strategies and initiatives to

executive leadership team. Identifying new

computer technologies and determining their

applicability to the organization's long-term needs

and goals. Establishing and maintaining strategic

relationships with third parties, with whom the

company may partner or invest, to bring

technologies that will add value to the company

(SAP, .Net, Java and SaaS Applications).

Overseeing WAN and computer and phone

infrastructure. Utilizing solid SAP technician

skills.

Morrison Homes Alpharetta, GA

Application Support Manager - SAP

Implemented development and transport procedures

for changes to the existing SAP envrironment.

Developed and managed processes for the application

support team for the company. Team comprised of 10

employees (functional and Technical)

Coordinated and managed budget for outside

consultants (technical and functional support).

Responsibilities:

Support IT Services by managing project teams

through all phases of the ERP project governance,

requirements definition, vendor selection, risk

analysis, customization, testing, training and

rollout of project lifecycle, also provide business

development assistance. Assisted in developing

applicable methodologies, tools, approaches, points

of view, thought leadership and accelerators

pertaining the industry. Provided broad functional

knowledge of all key SAP modules. Demonstrated

quality project execution and delivery by

successfully monitoring project/program team

economics, performance against budget, and

proactively adjusting scope, timing, and resources

as appropriate and as necessary. Developed people

by encouraging individuals to think for themselves

and take responsibility for their contributions to

the team. Delegated work successfully. Conducted

timely performance reviews and provided performance

feedback/training.

SAP Functional Analysts (MM, PS, PP & SD)

Implemented custom solution for:

Purchase Order Pricing based on Start of

Construction

Credit functionality (negative commitments)

MASS data and Copy tools for Materials Management

Reduced cycle time by 500% for data setup on new

community openings (material management)

Received Company award for customer service "Morty"

in 2003

Responsibilities:

As a Functional Analyst worked mainly in the

following areas: CO, PS, MM, QM, SD, PP, and BI.

Diagnosed problems and developed and implemented

solutions in an SAP environment. Effectively

understand relevant business processes so that they

can be modeled in internal systems. Defined scope

and requirements of new developments to meet

changing business requirements. Coordinated

project tasks with external consultants and

internal users in accordance with the overall

project objectives through all project phases

(Design, Development, Implementation, Test,

Training, Go-Live, Support). Assisted responsible

Team Manager in scheduling and budget tasks.

Improved user productivity through developing and

implementing new business processes and systems

solutions as well as provide day-to-day user

support. Coordinated end user curricula development

utilizing RWD's InFo Pak suite.

2002-2002 SYLIX - (Kimberly Clark) Roswell, GA

SAP Functional Analysts

Formatting and translation of key business process

documents

Managed data loads for training content/data

2001-2002 ARCNOW - (Kimberly Clark) Roswell, GA

SAP Functional Analysts (MM,SD,PP)

Coordinated training sessions in SAP 4.6c in South

America

Reduced input of data by 50% by implementing data

load strategy for ongoing and rollout training.

Developed templates for business process

documentation mapped out by the solution.

Responsibilities:

Coordinated end user curricula development

utilizing company specific training documents.

Assisted in design and delivery of SAP eLearning

solutions. Designed and delivery of SAP "Train the

Trainer" program. Provided SAP training project

management leadership. Presented strategies

regarding best practices for management of training

environment. Oversaw configuration transports into

the training environment during various stages of

the project life cycle.

1998-2001 PacifiCorp. Salt Lake City, UT

SAP Functional Analyst (WM, MM)

Initiated and co managed the transport procedures

for source code maintenance for the SAP solution.

Implemented testing strategy for business solution

using Mercury Interactive tools.

Reduced processing and increased efficiency on

programs related to the WM and MM modules.

Responsibilities:

As a Data/Conversion analyst used strong analytical

skills, SAP development skills, and strong client

interaction skills to support;

Sample Data Collection, Data Mapping exercises for

Data Cleansing Assessments and conversion designs.

Creation of a reusable methodology (ABAP

development or Access Database builds) for

designing processes for data verification and audit

reporting. Supported the derivation of data

cleansing recommendation/audit approach for

subsequent project phases. Conducted meetings with

client representatives to assess known data

anomalies and conduct follow up impact analysis

based on the results. Conducted research on

automated data cleansing/transformation tools and

conducted cost/benefit analysis of using such

tools. Assisted with data analysis to support the

conversion. Conducted detailed analysis to support

the initial rollout. Completed weekly status

reporting identifying tasks accomplished, key tasks

that are planned for the upcoming weeks (2), and

any open issues/risks that impact completion of

assigned deliverables. Completed weekly time

tracking documents and provide copies of

documentation for all business expenses (receipts).

Provided support in drafting and conducting

analysis to support; Mock Conversion strategy, Data

Extraction Strategy, Conversion Build Level of

Effort Analyses, Data Validation.

1997-1998 Roskelley Jorgenson Co. Salt Lake City,

UT

National/Inside Sales - Machinery

Increased sales by $20,000 per month within the

department by analyzing and using the internet and

resources on a new customer base.

Increased proficiency of outside and inside sales

staff by organizing and standardizing a common

quotation for machinery sold.

1994-1997 Meadow Gold Dairy. Salt Lake City, UT

Safety Representative (Warehousing)

Reduced operating costs by removing ineffective

"weight belts" from the workers' supply.

Selected as Division Representative for the company

safety committee.

Initiated safety committee activities.

Education 1989-1992 Weber State University (AS General)

Ogden, UT

1992-1997 University of Utah (BS Exercise & Sports

Science) Salt Lake City, UT

Technical Skills Certified Scrum Master (Agile Methodology)

Microsoft Office suite, SAP 4.6C, SAP Portal, SAP

BW, Mercury Interactive, Microsoft Access,

Microsoft Project and AS400.

Language Skills Portuguese, Spanish



Contact this candidate