Sales Customer Service

SHELLEY M. BRUG

**** ********* ***** • Brookings, SD 57006 • 310-***-**** • abndnm@r.postjobfree.com

QUALIFICATIONS SUMMARY

A dynamic and driven Sales Executive with a solid reputation in client relations, new

business development sports promotion and creative sales strategies. An executive that is

results-oriented with broadly diversified experience, and a consistent record of success

managing top-priority objectives. Verifiable achievements; exceeded sales goals by 20% and

received major citations for attaining the organization’s highest revenue and profit gains over

three years.

_ Talent for identifying customer needs and presenting appropriate company product and

service offerings.

_ Demonstrated ability to gain customer trust and provide exceptional follow-up, leading to

increased repeat and referral business.

_ Track record of assisting in the design and implementation of reporting procedures that

reduce labor costs and improve customer-satisfaction ratings.

_ Expertise in resolving escalated customer service issues.

_ Secured numerous company achievement awards for delivery of exceptional customer

service.

_ Proficient with Microsoft Office System (including Microsoft Word, Microsoft Excel,

Microsoft PowerPoint®, Microsoft Access, Microsoft Outlook®, and NBA software Arctics

and TeamNet).

PROFESSIONAL EXPERIENCE

CAMPAIGNERS/DIRECTV -- (2008 to Present)

Regional Sales Manager (West Coast)

I am directly responsible for managing the success of 5 Territory Sales Managers in the

West Coast Region in one of the nation's top satellite television's organizations, DIRECTV.

Campaigners is committed to exceeding sales goals, while driving brand awareness through

delivering innovative, world-class solutions. We will succeed by strategically partnering with

internal and external clients, hiring and developing talent, and providing exceptional

customer service and value.

• Contribute to increase DIRECTV sales in Costco stores by assisting and

providing an aggressive training and sales plan.

• Successfully train 5 Territory Sales Managers to increase DIRECTV sales in their Region.

• Provide Territory Sales Managers with tools to increase service levels to outside

customers.

MINNESOTA TIMBERWOLVES AND LYNX – (2004 to 2008)

Ticket Sales Executive

Reporting to the VP of Business Operations, I was directly responsible for the success of 6

Sales Specialists in one of the nations foremost sports entertainment organizations.

Collaborate with the Marketing and Fan Relations Manager to create strategic plans to

enhance customer satisfaction.

Provided employees with tools to maintain and increase service levels to both internal and

external customers. Worked closely with other departments to promote sales contests, clarify

information, and distributed reports. Gathered, analyzed, and reported daily/weekly/monthly

sales and service statistics.

• Contributed to increasing in ticket sales by 20% by assisting in execution of aggressive

sales plans.

• Enhanced employee performance and attendance through daily mentoring, one-on-one

discussions and motivational strategies.

• Received outstanding positive comments from team members on employee reviews, as

well as exceptional feedback from senior management.

SHELLEY M. BRUG

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MCM Sports Inc (2002 – 2004)

Sales Manager

Outstanding success with building and maintaining relationships with key corporate decision

makers, establishing large volume high profit accounts with excellent levels of retention and

loyalty.

• Exceptionally well organized with a track record that demonstrates self motivation,

creativity

and initiative to achieve both personal and corporate goals

• Provided creative guidance and superior service to customers.

Check Technology/Delphax Corporation (1998-2002)

Digitizing Services Manager

• Worked as the primary liaison between agency and customers to ensure impeccable

customer service

• Oversaw the day to day functions of check designs and pricing negotiation

• Participated in implementing new process, resulting in streamlined operations.

• Dramatically enhanced customer-satisfaction ratings by expediting all claims and ensuring

a high degree of accuracy.

EDUCATION AND TRAINING

B.S. Physical Education, Minor in Athletics • St. Cloud State University – St. Cloud,

Minnesota

AWARDS AND HONORS

Minnesota Timberwolves Organization.

Sales Person of the Year 2003-2004

NBA WNBA Professional Basketball Organization

2nd in the League in Group Tickets Booked 2006

2nd in the League in Sales of Group Tickets 2006

1st in the league in Group sales sold 2007

3rd New Partial plans revenue 2007

3rd New Partial plans sold 2007

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