J. ERIC KOVACH

**** **** *** ***** ~ Knoxville, Tennessee, 37909

865-***-**** / Home 865-***-**** / Wireless

abndf1@r.postjobfree.com

DATABASE ANALYST / WEB DEVELOPER

SQL ~ ASP.NET

Dynamic, results oriented Database Analyst / Web Developer with

sophisticated technical expertise and proven track record of implementing

technology advancements for Comcast that make a difference. Creative

problem solver with 5 years hands-on experience resolving complex

technical challenges. Outstanding communication and interpersonal skills;

easily interact with clients, colleagues, and executive management and

skilled at bridging the gap between business and technology teams.

Superior SQL and ASP.NET knowledge and additionally proficient in:

( Client Relations ( Report Modification ( Data

Verification

( Ticket Resolution ( Operations Efficiency ( Reverse

Engineering Code

PROFESSIONAL EXPERIENCE

COMCAST, Knoxville, Tennessee 2006 - Present

SQL Server Database Analyst / .NET Web Developer (2009 - Present)

. Create queries, updates, delete tables, views, stored procedures, and

triggers utilizing Microsoft (MS) SQL Server 2000 Query Analyzer.

. Develop and schedule automated jobs in MS SQL Server 2000 Enterprise

Manager.

. Update and maintain Call Center goals and metrics in database and

intranet websites.

. Utilize Excel spreadsheets and pivot tables with connections to MS SQL

Server 2000 to create and automate various daily reports.

. Retrieve and display data for internal websites using open database

connectivity (ODBC) back-end access to external and linked databases.

. Access databases on linked servers with MS SQL Management Studio 2005.

. Add and activate new employees to Call Center teams and deactivate

terminated employees from database tables and associated internal

websites.

. Collaborate closely with ASP.NET developer to verify front-end and back-

end consistency.

. Implement, update, and maintain Intranet websites using MS ASP.NET,

VB.NET, and C#.NET.

. Authenticate internal website users using local Active Directory (LDAP).

. Design and update website, and created front-end for Intranet Call Center

Scorecard website.

. Advise senior management regarding status of various projects and develop

myriad project reports.

. Interact extensively with senior management to gather website and report

development requirements.

Accomplishments

< Created 130+ stored procedures as back-end to measure Call Center

for Intranet Call Center Scorecard website.

< Resolve repeat-caller issues after careful analysis of issue and

review of first call activities.

< Updated website, as part of team, from legacy ASP to ASP.NET.

< Maximize system efficiency by regularly tuning and optimizing stored

procedures.

< Enabled exportation of tables to MS Excel files for website users.

Tier 2 Comcast High Speed Internet / Digital Voice Repair Customer Account

Executive (2007 - 2009)

. Performed various Tier 1 tasks including troubleshooting issues with

network interface cards, USB drivers, TCP/IP stack, Winsock settings,

firewalls, pop-up blockers, anti-virus software, and more.

. Provided technical support relating to high speed Internet, digital

voice, and video products and services.

. Identified, analyzed, and resolved complex problems, with a strong focus

on first call resolution.

. Verified callers, as required by FCC regulations, to ensure customer

security and confidentiality.

. Corrected account rate codes, reset email passwords, and supported MS

Outlook Express, Mac Mail, and Comcast Webmail.

. Submitted tickets via Remedy for issues requiring further support.

. Provisioned modems, enabling customers to access the Internet.

. Called and resolved VIP customer issues at request of management.

J. ERIC KOVACH Page Two

PROFESSIONAL EXPERIENCE (Continued)

COMCAST, Knoxville, Tennessee (Continued)

Tier 2 Comcast High Speed Internet / Digital Voice Repair Customer Account

Executive (2007 - 2009)

Accomplishments

< Advised management regarding enhancements to Call Center operations

and developed comprehensive documents and spreadsheets to support

recommendations.

< Exceeded targeted performance, productivity, revenue, and quality

standard goals regularly.

< Served as peer leader, consistently helping colleagues solve Tier 1

issues and accepting billing and repair phone transfer escalations.

Tier 1 Comcast High Speed Internet Customer Account Executive (2006 - 2007)

. Troubleshot procedures relating to Windows 2000/XP/Vista, Mac OS X

10.2/10.5, Internet Explorer, Safari, Outlook Express, and Mac Mail.

. Sold and up-sold services on accounts, promoting and recommending

products and services offered.

Accomplishment

< Outperformed set goals and industry requirements consistently.

MILITARY EXPERIENCE

UNITED STATES AIR FORCE

ANDERSEN AIR FORCE BASE - 36th WING, Yigo, Guam 2005 - 2006

Information Technology Technician

. Analyzed, tested, and maintained various computer systems.

. Troubleshot problem plagued systems, developing cost effective solutions

to myriad problems.

. Installed and maintained, with a focus on security and stability, Windows

XP Pro operating system and added new computer systems to network

domain/active directory.

. Created and managed spreadsheets, documents, folders, and files to

effectively track computer system distribution, inventory, and

maintenance.

TECHNICAL SKILLS

General Software: Adobe Dreamweaver; Adobe Acrobat; WipeDrive; Remedy

Application Software: Microsoft (MS) FrontPage; MS Visio; MS Office Suite

Software Developing: MS SQL Server 2000 Enterprise Manager; MS SQL Server

2000 Query Analyzer; MS SQL Management Studio 2005; MS

Visual Web Developer 2008; MS Visual Studio 2008; MS Visual

Studio 2010 Beta

Languages: Java; C++; UNIX; C; Visual Basic; C#

Operating Systems: MS Windows XP; MS Windows Vista; Macintosh OS X

Hardware: Architecture & Design; Hardware/Software (HW/SW) Systems &

Interfaces; (HW/SW) Engineering Methods & Terminology;

Architectures

Tools/Programs: Browsers (Internet Explorer, Mozilla Firefox, Safari,

Google Chrome)

Protocols: TCP/IP; DCHP; FTP; DNS; OSI

Databases: MS SQL Server 2000; Oracle 9i; Oracle 10g; MS Access; SQL

*Plus; ODBC; iSQL *Plus

Other: IIS; MS ASP.NET; MS ADO.NET; MS VB.NET; MS C#.NET; HTML; CSS;

Security Measures

EDUCATION AND TRAINING

UNIVERSITY OF MARYLAND UNIVERSITY COLLEGE, Adelphi, Maryland (and overseas)

Bachelor of Science, Computer & Information Science, 2008

< Reached Honor Roll and Dean's List numerous times.

Professional Development: Job Education Training (JET), 360 hours,

IT/Network Administration

Contact this candidate