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Customer Service Manager

Location:
Falls Church, VA, 22043
Posted:
March 09, 2010

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Resume:

Shauna Dooley

**** ****** *****

Falls Church, VA 22043

703-***-****

abnd5c@r.postjobfree.com

Profile

Possess extensive horticultural knowledge and experience in annuals,

perennials, nursery plants, greenhouse plants and related hard goods.

Successfully manage all retail operational procedures and point-of-sale

functions. Provide exceptional customer service. Train and conduct

educational workshops. Create artistic display designs and promotional

campaigns. Work productively with team members and supervises diverse work

staff.

Professional Experience

American Plant 1999-2009

General Manager, Great Falls, Virginia

Outdoor Plant Manager, Bethesda, Maryland

. Launched and managed new retail garden center

. Purchased annuals, perennials, nursery and greenhouse plants, d cor and

seasonal merchandise, hard goods

. Responsible for maintenance of entire inventory and facility

. Performed and oversaw all store level operational procedures

. Demonstrated extensive knowledge of plants and translated this

information to customers in meaningful and interesting manner

. Provided horticultural advice, plant identification and problem

diagnostic solutions

. Sold over $1.5-2 million bedding plant sales annually

. Created advertising programs and marketing strategies

. Conducted educational workshops and taught natural and organic gardening

principles and practices

. Designed unique and creative displays to enhance visual impact of

merchandise

. Administered in-house Point-of-Sale operation

. Wrote and published articles for company newsletter

. Supervised, hired, trained and scheduled staff

. Worked productively with team members taking initiative to work toward

collaborative goals

. Participated in numerous trade shows

Every Bloomin' Thing 1995 - 1999

Horticulturist, Georgetown, Grand Cayman Island

. Procured all plant material for the garden center and landscape

department

. Possessed extensive knowledge of interior and exterior tropical plants

. Supervised and sustained contracts for interior and exterior color

displays

. Landscape design, install and maintenance for large commercial properties

and homes

. Provided horticulture advise to customers and contractors

. Processed agriculture and customs import inspections for the nursery

. Supervised diverse cultural staff

Capitol Gardens/City Contractors 1991 - 1995

Manager, Rockville, Maryland

. Procured all plant material and hardgoods for the garden center and

landscape department

. Established and maintained data base for all financial spending and

inventory

. Cost analyzed and set retail prices

. Landscape design and plan seasonal color bed rotation

Wolf Landscape & Maintenance 1988 - 1990

Purchaser/Designer, Rockville, Maryland

. Located and procured plant material in landscape contracts totaling over

$4M in annual sales

. Controlled the administrative support for field office including

inventory management and quarterly reports

. Designed, installed and managed seasonal color entrance plantings for

shopping centers and business parks

E-Systems, Inc. 1985- 1988

Budget Analyst, Falls Church, Virginia

. Supervised, designed and coordinated the preparation and publication of

the division's monthly financial reports

. Maintained programs and databases, cost projections and procurement

management and quarterly reports

. Verified major contract cost and profit analysis

Town of Vienna 1983- 1985

Town Horticulturist, Vienna, Virginia

. Designed, planted and maintained landscapes and flower gardens for town

parks, buildings, and public areas

. Determined seed, fertilizer, and maintenance requirements for athletic

fields

. Conducted pruning, weeding, pest and disease diagnosis, pesticide,

fertilizer and herbicide application

Chemlawn Corporation

1983

Tree and Shrub Specialist, Springfield, Virginia

. Determined treatment requirements, mixed and applied fertilizers,

pesticides, herbicides and fungicides

. Maintained trucks and spray equipment

Education and Certifications

BS, Horticulture, Concentration in Nursery Management and Landscape Design,

Virginia Tech, Blacksburg, Virginia

Member of Pi Alpha Xi - Collegiate Honor Society in Horticulture

Certified Horticulturist - Virginia

Certified Horticulturist - Maryland



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