Customer Service Manager
Resume:
Summary
Mr. Letostak has experience in management of report business analysts in
the Financial Reporting Management Department. He has strong PeopleSoft
functional expertise within PeopleSoft Financial and Distribution modules.
His background includes full system life cycle experience focused on
project management, business process design, development and system
testing. Mr. Carpenter has experience as a PeopleSoft security
administrator.
Professional experience
OhioHealth Corporation, Columbus OH 4/2008 - Present
Business Systems Analyst
Responsible for developing financial and statistical reports using the
PeopleSoft nVision tool. Additional duties include system maintenance,
support of customer inquiries and reviewing business processes for
PeopleSoft's GL and AM.
. Supported various bi-weekly and monthly reporting processes
. Analyzing information
. Maintaining systems
. Development and support of processes and procedures for the
OhioHealth Finance Department.
. Support & maintenance of our annual operating budget system
. Assessment, planning and implementation of new initiatives
. Maintain PeopleSoft Security
. Evaluate and Resolve production problems with the PeopleSoft General
Ledger
. Support system upgrade and conversion testing
. Develop new PeopleSoft General Ledger Reports with the PS Query and
nVision Report Writers
. Modified PS/nVision report request's and layouts
. Developed and Tested new PS/nVision report request's and layouts
. Determined directory access to reports for security of financial
results
. Resolved reporting discrepancies
. Trained users in efficient use of the query and nVision reporting
tools
Nationwide Insurance, Columbus OH 2007 - 2008
Plan Administration - Financial Services Representative
Served as the "front line" for customers wishing to make changes or
withdrawals to their 401(k) and 403(b) plans. Obtained a NASD Series 6
certification for this position
Safelite Glass Corp., Columbus OH 2003 -
2005
Customer Service Representative
Verified insurance coverage for customers using a combination of Electronic
Data Interface and direct communication with insurance companies.
Technical Skills/Training
. Strong analytical and problem-solving skills
. 2 years experience with PeopleSoft 8 General Ledger, PeopleTools,
nVision, Query
. MS Excel Expert - Vlookup, Pivot Tables, custom functions, Visual
Basic
. MS Access experience, including design and management of databases and
queries
. PS/Query, Tree Manager, table set-ups
. Sound interpersonal and communication skills
. Ability to follow and maintain standards of documentation & process
auditing
. Adaptable and flexible to changes in priority and direction
. Experience in development and management of databases with strong
understanding of table structures and relationships
. Experience maintaining and developing financial statements, reports
and queries
Achievements & Other skills
. Ohio State University Dean's list - Winter 2005 and 2006
. Fluent in American Sign Language
. 3 years of Japanese classroom training
. Working knowledge of Italian, French and Spanish
. Successfully completed internships for 2 of the top 10 brokerage firms
in Greater Columbus (Wachovia Securities and FSC Securities/AIG)
References
. Wendy Showalter-Brick (OhioHealth - Director of Financial Systems
Deployment) 614-***-****
. Karen Wells (OhioHealth - Manager of Financial Systems Deployment)
. Dr. Cathy Ryan (Ohio State University - Professor of Business
Communications) 614-***-****
Contact this candidate