Customer Service Insurance

****

Gaelic Ct.

Dublin,

Ohio

Work: 800-***-**** X 41904

Home: 614-***-****

Cell: 614-***-****

Beth McIntyre

Casualty Claim Senior Desk Adjuster

EXPERIENCE:

****-******* ******** **aim Senior Desk Adjuster

American Family Insurance, Columbus Ohio

. File Management

. Investigation

. Policy Determination and Analysis

. Analyzes and Evaluates Factual Evidence

. Negotiates Settlements

. Secures Factual Evidence

. Establishes rapport with agents

. Serves as a mentor to lower level adjusters on all

aspects of file handling.

. Explain and discusses any circumstances that may

affect customer service.

.

2003. Casualty Claim Analyst

American Family Insurance, Columbus Ohio

. Actively manages individual claim inventory and

works toward meeting goals for closing files.

. Investigates Cause and origin of claims by

contacting the appropriate parties.

. Analyzes and evaluates factual evidence.

. Handles claim negotiations.

. Secures factual evidence.

2003. Casualty Claim Representative

. Manages Files appropriately.

. Investigates claims.

. Analyzes factual Evidence.

. Handles small claims negotiations.

1999. Case Manager

The Buckeye Ranch, Grove City Ohio

. Establishes positive relationships between the

school systems and families.

. Teaches life skills to children and families.

. Teaches parents about positive role modeling

. Mentors children on school issues and family

issues.

EDUCATION:

1995 Ohio State University Bachelor

of Science in Social Work

September 2009-Present Franklin University MBA Program

VOLUNTEER WORK

1998-1999 Suicide Hotline, Columbus Ohio

COMMITTEES

1999. Recreation Committee

American Family Insurance, Columbus Ohio

2008 Customer Satisfaction Committee

Advocacy Committee

American Family Insurance, Columbus Ohio

2009-Present Employee Recognition Committee

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