Customer Service Assistant
Resume:
Anna Gorecka Phillips
**** ************ ****, ***., 773-***-****, ***************@*****.***
Profile
Lab professional with more than ten years of experience . Worked most
recently in Pathology as a grossing assistant and safety officer.
April 2012 to September 2012
Professional Experience:
Scheduling of all assistants
Ordering supplies for the department as well as maintaining
chemical inventory
Assisting with grossing procedures
Accessioning incoming gross specimens
Filing of specimen blocks and slides
Sending blocks and slides to storage facility
Maintaining the overall appearance of the histology lab
Assisting callers
Working under direct supervision of Pathologist, cutting frozen
sections and assisting with Fine Needle Aspiration
August 2008 - April 2012
ACL Laboratories - 5400 Pearl St.,Rosemont, Ill. 847-***-****
Lab Assistant- Histology Lab
Accessioning incoming gross specimens
Generating specimen cassettes and processing logs
Assisting with grossing procedures
Processing
H&E bench
Maintaining and troubleshooting Sakura stainers
Coordinating additional tests
Phones
Filing cassettes
Co-Path
August 2000 - 2008
Lutheran General Hospital - 1775 Dempster St., Park Ridge, Ill. 847-723-
6175
Lab Assistant- Esoteric Lab 2000 - 2003, returned 2005 - 2008
Receiving, processing and routing of specimens from Advocate
sites
Coordinating additional tests
Fielding questions via phone
Sunquest, Allegra, Co-Path, AML, Mysis, CL
Secretary - Immunology department 2001-2002
Reception and phone skills
Managed and distributed test schedules and results
Filing and document management
Data entry and reporting of test results
Microsoft Office, Windows, Sunquest, Allegra and Co-
Path
September 1999 - August 2000
Hair Designer - Shear Art Hair Studio. 6200 W. Montrose, Chicago, Ill.
Haircuts, colors, high-lights, permanents & up-do's, waxing and
manicures
Reception of clients and coordination of all salon appointments
Operation and balancing of cash register
Opening and closing of salon
Created promotional posters and flyers
Education:
Wright College 1990, Chicago, Ill.
Graduated December1998 from The Educators of Beauty, 122 Wright Street,
LaSalle Ill. 1-800-***-****
Other Skills:
Fluent in Polish
Demonstrated team building skills
Proven customer service skills
References:
Soobia Ashrath ACL Laboratory Supervisor at Lutheran General Hospital 847-
723-6184
Susan Winkler Lead Technologist at ACL Laboratory Rosemont 847-***-****
Dannette Ross Gross Room Technician at ACL Laboratory Rosemont 847-***-****
Contact this candidate