Customer Service Engineer

SILVIA CAROLINA RINCON ROMERO

**** *. **** **. *** D, Lisle, IL 60532

***********@*******.***

Tel: 224-***-****

PROFILE:

A financial engineer graduate working for a prestigious commercial bank I

gained a good understanding of what is required to be part of a successful

team. I am an innovative problem solver, possessing a broad base business

knowledge devoted to general business application and excellent customer

satisfaction. I am seeking a position that will develop and make use of my

strong organizational abilities and interpersonal skills. I am a motivated

Team Player, full enthusiasm and dedication. Fluent Spanish speaker.

EDUCATION:

. College Degree Financial Engineer, Universidad Autonoma de

Bucaramanga, UNAB, Colombia, 2004

. Subjects studied: Business studies, computer studies, calculus,

finances, English and psychology.

EXPERIENCE:

MSR, Hawthorne Credit Union. Sept 2009 - Present

. Handling opening and closing procedures of the branch in compliance

with the establish security standards.

. Assisting the members during the entire process of applying, approving

and closing of car loans, personal loans and Home equity loans.

. Able of multitask and assist with all front line functions including

teller line, call center and customer service desk.

. Meet and exceed all monthly set quotas.

Personal Banker, Citibank. August 2008 - August 2009

. Exceed customer service standards providing clients with a wide

variety of solutions to resolve any account and loan issues.

. Meet and exceed, monthly and quarterly goals.

. Expanding client relationships, cross-selling all available products

to build rapport and create a strong foundation with the customers.

. Expand my personal portfolio using tools such as cold calling,

outbound visits and on-site presentations.

. Keep up to date with most current changes in the market in order to

recommend the right product for the clients needs.

Teller, Citibank. Oct. 2007 - July 2008.

. Exceed customer satisfaction by successfully recording customer's

deposits and withdrawals.

. Be an increment part of the sales team by referring customer's to our

personal bankers and making service calls. This helps hit the branch

goals each month.

. Maintaining the accuracy of the daily work by reviewing all the

required documents being sent out.

. Keep up to date on all banking requirements and up coming products by

obtaining continues trainings and coaching.

Account Executive, Banco Comercial AVVillas. Feb 2004 - Dec 2006

. Manage the VIP office customer portfolio, offering them special

products and special customer service.

. Conduct daily visits to my clients to make sure their needs were met.

. Maximize the earnings of the company putting in to the market

different products like credit cards, personal loans, home loans,

checking accounts, etc.

. Reached the monthly goals proposed by the bank.

. Supported my teammates with any financial assistance they needed such

as questions with loan rates and bank regulations.

Contact this candidate