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Customer Service Software

Location:
Campbellsville, KY, 42718
Posted:
March 09, 2010

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Resume:

Michael Gutierrez

**** *. ****** ***** ****

Campbellsville, KY.42718

Phone: 312-***-**** E-Mail: abnav9@r.postjobfree.com

SUMMARY

. Experience with Microsoft 2003, XP Professional and Vista operating

systems

. Experience with Microsoft 2000, 2003, 2007 and Linux servers

. Applied database administration using Access, Oracle, Act and Outlook

03' where I created and monitored users, profiles, security, back-up

and tables

. Outstanding problem solving skills with an ability to help users

locate root source of problem quickly

. Classes in Network Security, Databases, Servers, C#, Mainframe and

misc...

. Excellent customer service skills and Capable of learning and adapting

readily to challenging software and situations

Education

DeVry University, Chicago, Illinois, October 2010

Bachelor of Science in Computer Information Systems, Emphasis Enterprise,

October 2010, GPA 3.4

Software Knowledge

PROGRAMING OPERATING SYSTEMS MISC. SOFTWARE DATABASES

VB.NET UNIX-LINUX Internet

Explorer MS-Access

C#NET MS-DOS PC

Anywhere Oracle 9

COBOL MS Windows 98/00/XP/Vista Dreamweaver 8

My SQL

PASQUAL Windows Server 2000, 2003 MS-Office

98/00/XP/07

And 2007

Cisco VPN

EXPERIENCE

Primera Mortgage, Berwyn, IL December 99 - October 07

Systems Manager

> Updated servers, workstations and personal computers

> Maintained 4-7 locations.

> Implemented and maintained website with Dreamweaver

> Recommended purchases of supplies and equipment for company

> Trained 200 employees in Office, Operating Systems, General Software

and Databases

> Developed databases and forms with Access 2003 and Oracle 9

> Troubleshot pc, server and connectivity issues

> Maintained Data Backup and recovery for network

Credit-Care, Maywood, IL January 94 - December 99

Lead Technician

> Programmed company software with visual basic

> Manage teams

> Trained 100 employees on company software

> Wrote work and programming progress reports

> Monitored work with clients

> Maintained Data Backup and recovery for AS 400



Contact this candidate