Andrew Wietlispach

**** ***** ********* *** *** #222 ? Houston, Texas, 77021 ? 210-***-**** ?

abnach@r.postjobfree.com

OBJECTIVE Currently seeking a position which would utilize my relevant

educational background and experience.

SUMMARY OF QUALIFICATIONS

. Proven ability to conceptualize problems and develop effective

solutions.

. Ability to work well both independently and as a team member.

. Excellent oral and written communication skills.

. Strong analytical and problem solving skills.

. Experience in customer support and service positions including

information technology.

. Willingness to travel.

. Excellent organizational and planning skills.

EDUCATION: Kishwaukee College - Malta, Illionis

Aug. 2002 - May. 2005

Relevant Coursework

. Management Information Systems, College Algebra, Visual Basic

Programming I, Introduction to Unix, Unix II, Cisco Networking I & II,

PC Repair & Configuration, Internet Fundamentals

RELEVANT EXPERIENCE

Call Center and Project Management Experience

. Worked independently and as a team member to solve and aid in client

solutions.

. Skills in Microsoft Office products such as Word, Excel, FrontPage, and

Access.

. Experience in Remedy TMS, Kayako, Linux, Network +, Adobe Flex, Cisco 1,

MySQL, and PhpMyAdmin.

WORK EXPERIENCE

Strike Data Corporation - San Antonio/Houston, Texas

Founder/Owner

Jan. 2008 - June 2009

. Owned and operated a small web hosting business.

. Performed search engine optimization to rank website on page one of

Google and Yahoo.

. Resolved a wide range of technical support issues via ticketing system

and live chat client.

. Maintained server security and configuration on a dedicated linux

server.

omNovia Technologies - Houston, Texas

Senior Technical Analyst

Sept. 2007 - Jan. 2009

. Configured and maintained office PBX telephone system and remote

telephone setup and configuration.

. Tested new software releases for bugs and flaws. Reported testing

results to the programming team.

. Main point of contact between France office and United States office.

. Resolved technical support issues via telephone, ticketing system, and

live chat.

. Performed website upgrades and development including script installation

and CSS editing.

. Used Microsoft Office, Dreamweaver, PHPMyAdmin, and Adobe Flex Builder.

West Corporation - San Antonio, Texas

Technical Support Tier 1

Aug. 2005 - Aug. 2007

. Performed Technical Support to Adelphia high-speed Internet users.

. Fast Pace Multi-tasking Call Center Environment.

. Dealt with modem connectivity and e-mail client issues.

. Used TMS/Remedy ticketing system for logging all calls.

ACTIVITIES

. Computers, websites, and networking.

. Motocross & Hockey

Contact this candidate