Melissa L. Basquez

**** **** **** ***** *** Sacramento, CA 95823 Phone 916-***-**** Email abn9zl@r.postjobfree.com

OBJECTIVE

A contract or a permanent position, while training and supporting Epic implementation in a Health Care Organization. Credentialed Trainer in EPIC Ambulatory, ADT/Prelude, Cadence, Inpatient, ED/ASAP and CPOE and Optime.

QUALIFICATIONS

Worked in large multidisciplinary integrated projects within urban medical centers implementing Epic applications. Experienced with Epic implementation and the development of current and future state workflows in Northern and Southern California. Proficient in the 2007, 2009 and 2010 Epic versions. Worked closely with physicians, nurses and administration in Clinical, SME,ASAP and Ancillary, Psychiatry departments where I built work lists, created smart phrases and smart texts, in doc workflows for Inpatient and Ambulatory. Trained end users while offering smart guides and check lists to workflows and doc flow sheets. Conducted rounds on clinical floors during post implementation phases of Epic. My role was to analyze the staff’s ability to use and navigate software, documenting in the workflow sheets along with the optimization on the inpatient charts and to resolve existing problems and application issues. Managed and troubleshoot reported issues and communicated resolution to client leadership. Trained functionality in class room setting for Super Users and End Users for ADT/Prelude and Cadence. Ability to identify and coordinate new processes, system changes and enhancements while supporting information and meeting business needs. Active team lead contributor well organized and detail oriented. Proficient with Windows PC and most computer applications. Experience in Remedy processing incident tickets, working with end users, doctors, nurses and administration. Possesses excellent decision making and positive management/leadership skills. Experience in end user password resets. Using the end users user ID testing it into the system to make sure that they have the appropriate Epic access along with making sure the users ID fits their job title. Assisted in over 20 Pre and Post Go-Lives providing application support and training to super users and end users. Quick learner and able to work with minimal to no supervision. Reliable, adaptive, and confident individual striving for success.

WORK EXPERIENCE

SSM St Mary's Hospital 11/26/12-12/19/12

Optime Consultant St. Louis, MO

Assisting Intraop for the 2010 upgrade. Builded preference cards for cases. Assisted charge nurses with scheduling patients, add ons and cancellations.Trained them on the depot moving patients to and from, how to shuffle cases for master schedule. Adding procedures to cases, adding supplies and implants for charges. Trained nurses on loading their status boards, OR at a glance, and Today's schedule for their defaults reports. Also had to help with print mapping for zebra labels and requisitions. Assisted staff with printing picc lists for patients, face sheets and reprints of labels. Helped nurses chart on the intra op navigator for chart completion and documentation. Helped with the process of labs and pathology specimans.

Norton Healthcare 10/2012-10/2012

Optime Consultant Louisville,KY

Optime consultant for Inter-Op. Working with Surgeons and Anesthesia doctors during procedures. Help

with documenting vitals, oxygen, meds(dosages and rates), orders, notes and procedure diagnosis. Help with building smart phrases. Working as a liaison with command center to better work flows and smart texts. Working with nurses for documentation in Inter-Op navigator, blood orders and surgical specimens.

Contra Costa Health Systems 07/2012-09/2012

Remote Consultant for ADT, Consultant Martinez, CA

I am currently working remotely for the inpatient implementation for Contra Costa Hospital. I am working a graveyard shift of 14 hours and I am supporting ADT. I receive calls and tickets from the service desk and I work with end users to resolve their issues. It can range from admission errors, discharges, L&D admits for a new born, transferring in between units of the hospital. I am able to log into Epic for support or production and locate issues for each patient. I am able to remote into the end users computer and help them with their charting in the Epic systems and help trouble shoot issues. I use Service Desk to look at tickets and try to resolve them.

Ochsner Hospital 06/201*-**-****

Lead Consultant Ambulatory Clinics New Orleans, LA

I was a lead for the Ambulatory project. I had three separate clinics, Metarie, Elmwood and Children’s and I have 9 consultants under me. I was responsible for ensuring they received accurate information. Making sure they were at their site locations on time and professional. I was responsible for getting their expenses together, making sure timecards and expenses are turned in accurately and timely. I transported many of them to sites, training and to drug and TB tests. I was the point of contact for each sites manager whom I met personally and was in contact to ensure that things are on point and that my team is being responsible.

Yale Hospital 05/2012-06/2012

Epic Consultant Trumbull, CT

I worked in the help desk for Remedy. I worked the third shift in a call center on a phone line and picked up incoming calls regarding Epic. I reset passwords, gave security access after checking the end users status. I updated their security access. Logged tickets into the appropriate departs regarding, build or template issues or issues that weren’t working for their access.

Cleveland Clinic Hospital Florida 02/2012-03/2012

ASAP Consultant Ft Lauderdale, FL

I worked in the ED with the registration clerk. I assisted the department with support while they checks patients in, registers them and also updates the patient chart if admitted. I trained the staff to use the ED track board to see patients location. I trained them functionality and navigation to the cadence and prelude pieces of EPIC as they register the patient starting at the top of the navigator. I trained them on updating patient demographics, adding guarantors, verifying insurance, adding coverages to account for billing purposes. I am training them on scanning documents into the system then indexing them into patients charts. Updating patient into inpatient once leaving the ED and being admitted into the hospital. Checking in patients and registering them for surgery, same day surgery and or procedures.

Moses Cone Hospital/Clinics 1/29/12-2/9/12

Epic Ambulatory Consultant Greensboro, NC

Worked through the first stage of their Resolute implementation for Radiant. There were 3 hospitals and about 12 clinics. I worked the help queue taking calls for the go live and issuing tickets. I worked in the Radiant department at the clinics and hospitals helping end users navigate through registering a patient, add ons to appointments, scheduling appointments, check ins and check outs. I assisted ED and Admitting with ADT, Prelude and Cadence, registering a new patient, making appointments and transferring patients to same day surgeries, ultra sounds, mammography, and radiology appointments. I assisted with adding guarantors, updating patient demographics and Event Management.

Sentara Potomac Hospital 8/25/11-11/27/11

Senior Analyst Woodbridge, VA

Working on a Big Bang go live for Inpatient implementation support. Assisting in training for end users, checklists, while providing and elbow to elbow assistance. Hospital print testing and optimization for facility. Working with management to go over functionality of Epic. Lead in the Women’s Health department providing support to Labor and Delivery, NICU, Post Pardom and PASS units. Assisted end users with competencies and check offs to ensure accuracy and knowledge of Epic functionality. Float through the hospital providing pre go live training, answering questions and going over flowsheet navigation and protocols for Potomac hospital. Teaching Demos to end users for blood, protocols, admissions, assessments, care plans, patient education, doc flowsheets, customization, tool bars, discharge, transfers. Check off competencies for end users

Tampa General Hospital 07/2011-07/2011

Credentialed ADT/Prelude Trainer Tampa, FL

Credentialed per Epic to train Super Users and End Users on the functionality of ADT and Prelude systems. In a classroom setting where I trained up to 20 users at one time on the 2010 Epic system. Classes were between 2-8 hours and some departments had more then one session of classroom training. Tested the Epic training environments to ensure that users were able to navigate through the system with little issues or problems and had adequate usage to the Epic system. Developed lesson plans for each class using Epic workbooks. Prepared quick guides for end users to have at their disposal after training.

Legacy Health Systems 03/2011-06/2011

Application Analyst Portland, OR

Worked in help desk setting using Remedy and Epic Care Applications. Processed Remedy incident tickets for doctors, nurses, clinicians, administration and management. Worked closely with the customers to resolve issues ranging from password resets, building enhancements, incorrect security templates, incorrect log ins, printing and hardware issues, incorrect orders, incomplete lab orders ect. I tested the user error to see if I could locate the exact issue, if not I had capabilities to remote into the users log in and computer while navigating toward the issue. Once the issue was found, I would resolve issue. Occasionally I would have to test the users access and contact them back by phone or via email to discuss the necessary steps to resolve issue. When there was building requests some I was able to take care of and some had to be sent to build committee for approval from management.

Providence Hospital 02/2011-03/2011

Senior Analyst Consultant Anchorage, AK

Worked closely with doctors and nurses to facilitate Orders, and navigation through workflows. Bridged the gap between builders and end users. Built system lists and my lists for end users. Primary in Oncology department. Worked closely with Lab, and unit to ensure correct labels and protocol for labs including blood products and chemo therapy. Worked with Beacon system to administer and order medications for patients. Provided 24 hour end user support during implementation go live.

Cedars Sinai 09/2010-11/2010

Senior Epic Analyst Consultant Los Angeles, CA

Responsible for achieving in-depth knowledge of software and serve as a bridge between users and Epic implementation. Dedicated to major applications and multiple modules while communicating with end user staff, and Epic installation team to review software, and analyze business operations to tailor the system to fit organization needs. Primary support contact while coordinating questions and issues that arose during the project for the designated application area. Consulted with vendor and Help Desk team to obtain resolutions to any identified issues. Provided end user support during go live in Med-Surg, ICU and Psychiatry Departments. Educated Mental Health workers, Nurses, Therapists, and Managers in creating My Lists, Smart Phrases and Epic doc flowsheets which included optimization work flows, Orders, Notes, MAR, Notes, Plan of Care and Patient Education. Gave group training and one on one/side by side with end users, went into extensive depth for training guides and check lists for the doc flowsheets and navigation through Epic enhanced system. The training prepared end users for go lives and their day to day interaction with Epic modules and systems. Introduced to the 2009 version of Epic, which was updated with the new enhancements. I am comfortable with the new enhancements and I am able to navigate as well as teach and train to end users. Was given a lead opportunity in the Psychiatry departments, which allowed me to build a close personal rapport and gain trust with management and nursing staff.

Kaiser Permanente 08/2008-04/2010

Lead Business Application Coordinator Emeryville, CA

Independently initiate, analyze, document and investigate complex situations in medical environment using Epic. Provided direct on-site client support and implementations for all Northern California Kaiser Permanente hospital facilities. Resolved technical issues and participated in data collection. Consistently supported compliance and Principles of Responsibility by maintaining privacy and confidentiality of information and protecting assets of the organization. Adherence to federal, state and local laws and regulations. Experience as single point of contact for the resolution of client issues. Responsible for analyzing business application and system needs while working in Epic with various levels of end users to create specifications for systems and applications, with management, users, staff and vendors. Process and workflow optimization improvement through analysis and research to configure vendor maintained systems or develop and modify in Epic System. Responsibilities include, research, process workflows, project analysis and planning, project implementation, and performs support and maintenance along with the daily operational activities associated with Epic System. Supported the helpdesk for Remedy and Revenue capture and HIMS. Extensive classroom training along with one on one training, assisted with smartlists, Inbasket, checklists (training guides), FAQ’s, users that needed more assistance to prepare for go live. Worked in multiple domains and worked with numerous modules. Was allowed the opportunity to work with minimal to no supervision. Participated in Domain meeting that allowed management and staff to bring up issues or concerns regarding implementation, system upgrades and go live support.

• Given the opportunity for a Lead Position in the Admitting Department supporting Ambulatory and Inpatient in ICU.

• Cross trained in all domains.

• Credentialed in Epic by completing comprehensive training in the following modules: Epic Care Inpatient, Epic Care Ambulatory, Epic Care ED, ADT/Prelude, Optime

EDUCATION

California State University, Sacramento 1997-2000

Criminal Justice

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