Heather C. Van Der Heyden

*** ************ ******, **** *

Rockledge, Florida 32955

321-***-****

abn9bl@r.postjobfree.com

Ability Summary

- 19 years experience in telephone operating, scheduling appointments, directing employees, multi-tasking, organizational skills, and computer operations.

- Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.

- Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

Employment History

Phone Room Coordinator/Nail Tech (02/2001 – 01/2012) Full Time

Imperial Salon & Spa – Melbourne, Florida

Duties and responsibilities: Answering telephones with multiple lines and high call volumes; booking appointments and coordinating technicians for scheduling purposes; providing excellent customer service on the telephone and in person; answering inquiries and providing information to the general public; using materials such as water, cleaning agents, brushes, mops, cloths, and hospital-grade disinfectants; and providing hand and foot treatments to enhance the customers’ care of their skin.

Salon Manager/Spa Director (01/2000 – 02/2001) Full Time

Maxine’s Salon & Spa – Melbourne, Florida

Duties and responsibilities: Planning, directing, and coordinating the facility’s activities; coordinating programs; scheduling and directing staff; overseeing financial activities; answering telephones and booking appointments; receiving and disbursing money in establishments other than financial institutions; using electronic scanners, cash registers, and related equipment; processing credit and debit card transactions and validating checks; answering inquiries and providing information to the general public, customers, visitors, and other interested parties; coordinating sales distribution by establishing sales territories, quotas, and goals; establishing training programs for sales representatives; analyzing sales statistics to determine sales potential and inventory requirements; monitoring the preferences of customers; and managing daily operations.

Head Salon Coordinator (04/1998 – 01/2000) Full Time

Imperial Salon & Spa – Melbourne, Florida

Duties and responsibilities: Performing varied and diverse clerical tasks that require extensive knowledge of office systems and procedures; answering telephones; scheduling appointments; bookkeeping; retail sales; and filing.

Group Store Manager (01/1995 – 04/1998) Full Time

Trade Secret – Melbourne, Florida/Merritt Island, Florida

Duties and responsibilities: Receiving and disbursing money in establishments other than financial institutions; creating/building store sales displays; using electronic scanners, cash registers, and related equipment; processing credit and debit card transactions and validating checks; answering inquiries and providing information to the general public, customers, visitors, and other interested parties; planning, directing, and coordinating store activities; scheduling and directing staff; overseeing financial activities; coordinating sales distribution by establishing sales territories, quotas, and goals; establishing training programs for sales representatives; analyzing sales statistics to determine sales potential and inventory requirements; monitoring the preferences of customers; managing daily operations; planning the use of materials and marketing for new business; answering telephones; and booking appointments.

Education & Training

Brevard Community College – Certificate in Hair Wrapping

Space Coast Massage Institute – Certificate in Massage

Chemistry of Beauty Specialties – Certificate in Manicure/Pedicure/Nail Extension Specialist

Licenses & Certificates

Hair Wrapper (DBPR) - Effective 08/2010, expires 10/2013

Nail Specialist (DBPR) - Effective 06/2001, expires 10/2014

Honors & Activities

Sold more Trade Secret bath and body products than any other employee in the company (150 stores), including upper management, in 1995. Was recognized by Trade Secret and rewarded with a cash bonus and an all expense paid vacation.

References available upon request.

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