Customer Service Manager
Resume:
Nancy Sepulveda
Married
Age ** years
Education
Business Administration B.A FACPYA UANL 1997 -1997
Business Administration Master Degree FACPYA UANL 1998 -2000
Job Experience
Celestica de Monterrey
CCPM team
Commodity Manager Analyst ( 2009 to 2012)
• Proactively manage total material pricing on parts driving towards full synchronization with Celestica policy
• Engage in quarterly price and terms negotiations to seek out savings opportunities.
• RMS 13% savings on total portfolio.
• Decreased days of supply to < than 14 days
• Coordinate and drive closure on all AVL issues reducing to 10%
• Drive closure on pricing deltas. Liaison between PM, PCE and SCM to follow up with customer and close on –PPVs
• Negative PPV Analysis/ driving site purchasing team to ensure 95% - 100% recovery rate.
• Identify TCOO (total cost of ownership) candidates for strategic MOQ & LT negotiations. Identifying potential inventory excess materials on low volume/high mix customers, driving lower MOQ’s at slightly higher costs to the company’s advantage.
• Maintaining clean data, timely reporting, kick-off dates & deadlines.
• Excellent supplier & customer relationship.
• Effective communication with CFT, SCM, PM, PCE, PDM, CM and other internal customers.
• Price confirmation activities & negotiations for all Celestica sites though-out Americas region.
Inventory Management team (2006 to 2008)
• Coordinate all inventory programs, SMI, RSS, ROP Kanban
• Track and resolve all EDI transmission ( forecast and open Scheduling agreement)problems
• Responsible for the training of all supplier which had SMI contract with Celestica
• Responsible for the training of all buyers which had item under any inventory program
• Involved in the migration of Blanket PO from BPCS to SAP environment
• Involved in Liveshare migration
• Negotiating with suppliers program implementation and liabilities
• Calculating Minimum and Maximum SMI program
Product Data Management (2004 to 2006)
• Responsible of receiving,logging and converting Customer product data into formats used by our system ( Bill of Material, Specs,draws, Gerber files)
• Initiates and coordinate engineering changes across all departments, quality, engineering, and supply change areas
• Responsible for implementing process improvements and ensuring the quality of all data.
• Elaborate report based in BOM for PCE and MPM
• Responsible for create router for SFDM and MCS programs links to SAP
•
Senior Buyer (1999 to 2004)
• Strategic Planning/Purchasing based on MRP analysis (Expedite, Follow up, Cancellation, Reschedule out) 95% achieved as set by demand variation
• Logistics follow up for disposition on discrepant material.
• Accounts Payable/ AP issue solver. 90% resolution on outstanding invoices.
• Return to Vendor/ Coordinate the return and the Credit notes generated from RMA’s
• Premium Recovery (Component & Freight). 95% recovery on premium freights.
• Purchase Order release based on global quote agreements. 100% on weekly PO release.
• Engineering Changes follow up
• Good Receiving/warehouse follow up.
Thomas and Betts
Telecommunications plant
Planner /Buyer ( 1997 to 1999)
• Responsible for upload and action demand in MAPIC
• Responsible for place, track all open order since we place until it arrive to site
• Coordinate final product shipment to our end customers
• Elaborate score card for the supplier performance on quarterly basis
Courses
Global shipping module Athens Tennessee 1997
Product transfer from Athens to Mexico site 1998
Purchasing Web Portal Motorola Chihuahua Mex 2000
How to create a Customer Service environment
Inventory Management
Computer Skills
Office
BPCS
Mapics
Matrix
Aspect
SAP
SFDM
Languages
English Proficient
Spanish native speaker
Contact this candidate