SUMMARY OF SKILLS AND ACCOMPLISHMENTS

> Over * years of combined relevant experience and training in customer

service

> Multilingual: English, French, Spanish and Romanian

> Proficient in using current business computer applications and

hospitality-related applications such as MS Word, Excel, Power Point,

Lighspeed, Galaxy, Safelock, GoConcierge

> Proven adaptability in working several job descriptions within an

organization and ability in managing high volumes of work with a high

degree of accuracy

> Excellent leadership and critical thinking skills

> Well refined problem solving skills and the ability of anticipating

customer needs and potential problems

> Self-directed, highly organized and able to meet changing deadlines

and follow leadership directives at appropriate times

WORK EXPERIENCE

World Vision Canada, Mississauga, ON, CA

February 2013- Present

National Office Volunteer

> Organizing paperwork and filling tasks

> Placing outbound calls in order to help organize a Global Project

> Data entry and package assembly

M.D. Irina Staicu- Barrington Cardiology, Chicago, USA

August 2010 to August 2012

Administrative Assistant

> Coordinated all travel and hotel arrangements for the office Director

> Organized specific conferences, trade shows and meetings for upper level

staff

> Scheduled appointments, took phone messages and responded to patients

inquiries

> Prepared reports, proposals and correspondence

> Compiled monthly and annual statistical information pertaining to

equipment orders and provided monthly budget

> Tracked office supply inventory, approved supply orders and maintained an

organized and efficient work area

Talbott Hotel, Chicago, USA

May 2009 to May 2010

Front Desk Agent

> Provided outstanding customer service via checking guests in and out, and

maintained rates and cost control.

> Answered switchboard, took phone messages and responded to guest issues

> Logged, communicated and followed up on guest needs with appropriate

departments via daily reporting system, guest register, marketing data

and handled guest request

> Made current and future reservations via phone and internet

> Provided quotes for room rates and up-sold the guest when possible

> Posted payments and charges and maintained cash drawer

> Knew all computer related functions

> Resolved guest complaints within scope of authority, otherwise referred

the matter to the management

> Other duties as assigned by supervisor/management

Softvision, Cluj, Romania

October 2008 to May 2009

Customer Support Representative

> Maintained customer records by updating account information

> Provided product or service information to assist customers in making

a decision about a product to buy

> Resolved service problems by clarifying the customer's complaint,

explaining the best solution to solve the problem and following up to

ensure resolution

> Maintained financial accounts by processing customer adjustments and

payments

> Prepared reports by collecting and analyzing customer information

> Contributed to team effort by accomplishing related results as needed

Glen Usk Hotel, Llandrindod, UK

June 2007- January 2008

General Assistant - Internship

> Performed hospitality related tasks in different areas of the hotel such

as the front desk, restaurant, kitchen, bar and housekeeping

> Offered information and answered products and service questions from

customers

> Implemented marketing and sales plans based on demand segments

> Inspected the rooms, bar and restaurant periodically to insure a

memorable guests experience within the hotel

> Set up the daily breakfast, lunch and dinner insuring that all the items

are well stocked and cleaned up after the termination of each meal

> Dealt with complaints from customers and learned to handle their concerns

EDUCATION

> 2009- Master Degree in Business Administration

Babes-Bolyai University in Cluj-Napoca, Romania

> 2008- Bachelor Degree in Economics- Module of Business Management for

Hotel Industry

Babes- Bolyai University in Cluj-Napoca, Romania

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