Customer Service Technician
Resume:
Anthony Edward Lewis
Noblesville, Indiana 46060
Cell 317-***-****
Fax 267-***-****
*******.*.*****@*****.***
Objective:
Meaningful work in any one of the following areas;
Finance, IT Support, Quality Control/Management
Dates of Military Service:
01/2011 - Current Indiana Army National Guard Company Level Infantry
02/2010 - 01/2011 Indiana Army National Guard Finance Technician
06/2009 - 01/2010 Indiana Army National Guard HR Specialist
12/2007 - 05/2009 Indiana Army National Guard Infantry / Unit Historian
02/2001 - 07/2002 Indiana Army National Guard Military Intelligence
09/1983 - 06/1989 USMC Marine Corp Reserves Communications
Recent and relevant civilian employment history:
Personnel Force Innovation (PFI) / Defense Finance and Accounting Service (DFAS)
– LAWRENCE, IN.
02/2010 - 01/2011 (Project ended due to budget cuts)
CONTRACT FINANCE TECHNICIAN- AC DATA CLEANSING TEAM
• Performed comprehensive review of military pay transactions.
• Reviewed of a wide variety of pay problems and made determinations involving:
Allowances - Special incentive pays - Debt collection
• Examined documents for propriety, completeness and accuracy.
• Audited and resolved overpayment or underpayment problem cases.
• Ensured pay actions were correct from a regulatory standpoint.
• Performed pay transactions reviews upon service member request.
• Entered pay transactions into the organizations automated military pay systems.
• Reviewed actions rejected by the automated pay system.
• Made necessary corrections to pay system transactions in response to rejections.
• Developed military systems knowledge and experience with DJMS and DMO.
INSIGHT / CHASE HELPDESK PROJECT – COLUMBUS, OH.
06/2009 - 07/2009 (Job ended when the migration project completed)
CONTRACT TIER II HELP DESK ANALYST - SmartSource, Inc.
• Demonstrated ability to work quickly and accurately in a shared environment.
• Demonstrated solid knowledge of MS XP and MS Windows Server 2003.
• Demonstrated network connectivity trouble-shooting skills.
• Demonstrated knowledge of Lotus notes and Radia in a large corporate environment
• Incorporated previous experience using call tracking system.
• Demonstrated ability to follow directions and work independently.
• Interacted favorably with end-users, field technicians, and IT department.
Anthony Edward Lewis
11233 Black Gold Drive
Noblesville, Indiana 46060
Cell 317-***-****
Fax 267-***-****
*******.*.*****@*****.***
COMPUTER SCIENCE CORPORATION (CSC) - AVILLA, IN.
10/2006 - 07/2007 (Job ended when Kautex ended its contract with CSC)
CONTRACT LEVEL II PC TECHNICIAN – Kautex-Textron
• Provided on-sites troubleshooting and break-fix work in manufacturing environment.
• Performed network user account administration and maintenance.
• Resolved barcode scanner and Zebra labeler printer problems.
• Resolved office network printer and Windows 2000/XP desktop problems.
• Performed a variety of manufacturing shop floor and office network troubleshooting.
• Performed various cable telephony protocol tests and diagnostics.
XEROX / MSX INTERNATIONAL - FORT WAYNE, IN.
08/2005 - 01/2006 (Job ended due to end of the year budget cuts)
CONTRACT CUSTOMER SERVICE FIELD ENGINEER - Fort Wayne Region
• Demonstrated ability to complete multiple tasks with minimal direction.
• Travelled extensively to client sites to resolve scanner/printer/copier problems.
• Performed some network troubleshooting.
• Demonstrated flexibility by working extended hours at various times of the day.
• Consistently demonstrated the ability to work in a fast pace environment.
IVY TECH STATE COLLEGE - FORT WAYNE, IN.
02/1999-06/2004 (Job ended after labor dispute)
PC TECHNICIAN - Computers & Tech. Services
• Extensive use of Norton Ghost and anti-spyware/adware utilities.
• Intermittently gave impromptu status reports regarding problems/resolution efforts.
• Recommended and specified department level procurements.
• Functioned as back-up AV Administrator maintaining accountability equipment.
• Assisted in troubleshooting phone systems/PBX problems.
• Monitored/upgraded/maintained classrooms/library/faculty/staff office systems.
• Provided quality on-site and telephone technical support for all faculty and staff.
• Documented all work accurately, consistently and in real-time.
• Worked with end users and groups to evaluate and solve technical problems.
• Analyzed, designed, recommend and implement system changes.
• Provided courseware development support for: Blackboard, Campus Pipeline, Plato.
• Performed various end-user support functions using remote administration tools.
Education:
IVY TECH STATE COLLEGE –
MAJOR: COMPUTER SCIENCE – BA Equivalent and A+ Certification
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