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Administrative Assistant Customer Service

Location:
Covington, GA, 30016
Salary:
12.50hr
Posted:
February 04, 2013

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Resume:

Mikeisha N. Richardson

*** ******** ** *** ****

Covington, GA 30016

989-***-****

abn8xr@r.postjobfree.com

With my experience and knowledge in healthcare and hospice, I would like to bring change in the

healthcare system by implementing innovative ideas. As an interpersonal communicator, I would like to

interact with healthcare professionals, and work as a self-motivated person for planning procedures and

practices geared towards patient care. With over 10yrs of experience in patient care and management, I

have learned to satisfy the needs of customers and companies alike. I have learned to care for pt’s and

their families by the book and heart, customers and patients sought assistance that was quality and

reliable, for years I’ve been able to do so. If given the opportunity, I would share my knowledge and

experiences through my teachings to ensure customer satisfaction, as well as help produce a new breed of

CAREgivers.

SUMMARY OF QUALIFICATIONS

• 9yrs of experience in one on one customer care

• Communicating with clients and managers to execute care plan orders

• Experience in pt’s with Alzheimer’s and Dementia

• Wound care ( management, cleaning, dressing and healing)

• HgbA1c and glucose testing

• Blood pressure, height and weight

• Patient registration and explanation of services

• Experience with pt’s with tube feedings, catheters, and colostomy bags

• Trained incoming employees

• CPR, CNA, and Mental Health Certifications

• Chauffer’s license

• Fully aware of universal precautions

• Road warrior

EXPERIENCE

• Cigna Onsite Administrative/ Health Tech

Metro Atlanta Admit patients for screenings

1/12-present Capillary punctures/Cholestech LDX machine

Manual blood pressure

Perform Height/Weight/BMI/Body Composition

Travels to assignments in different counties

• Newton Medical Center Home Health Aide (PRN)

Covington, GA Assist pt’s with bathing and daily hygiene

3/12-10/12 Vitals and documentation

Helped in office when needed

• Community Hospice Nursing Assistant/ Administrative Assistant

Marietta, GA Introduce services to patients and families

9/10- 5/12 Address issues and concerns through care plans and

execute them through daily activities, perform vitals,

and

POCT as needed

Answering phones, data entry, scheduling, and using

Dove and Microsoft Office software, employee trainer

• Odyssey Healthcare Nursing Assistant

Detroit, MI Assist patients with daily hygiene and care plans

10/07- 06/10 Urine and bowel input/output

Dressing changes for wounds and colostomy sites

Instructed annual education with aides

Employee trainer

• Hospice Advantage Administrative Assistant/ Nursing Assistant

Detroit, MI Educated and trained incoming CNA’s

11/06- 10/07 Wound care (cleaning, dressing and management)

Patient assessments and vitals

Doubled as secretary in front office

• HCR Manor Care Nursing Assistant

West Bloomfield, MI Assist patients with daily a.m. care

5/05- 10/06 Documentation and charting

Vitals (manual and electronic)

Hoyer and crank lifts

• Courtyard Manor Nursing Assistant

Wixom, MI Assist pt’s with mental and behavioral disabilities

9/04-5/05 Measuring blood sugar levels

Medication distribution

• MCSI Program Aid

Bay City, MI Assist patients w/ daily hygiene

8/03-9/04 Assist patients with mental disabilities

Medication distribution per physician’s orders

Charting and documenting daily task

Developing social skills with patients

• Magic Beauty Assistant Manager

Saginaw, MI Customer service

4/99- 8/03 Inventory and cashier

Training and managing over incoming employees

EDUCATION

• Georgia Perimeter College • Latoya’s Health Education

Prerequisites CNA Certification

Present 10/2003



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