Customer Service Sales
Resume:
Martha Ramirez
New York, NY 10036
***********@*****.***
Objective: An interesting position with a growing company
Experience:
H&M New York, NY
Sales Associate November 2010 to Present
Varied positions
Cashier, Fitting rooms attendant, Folding
Customer service
Merchandised
Lord & Taylor New York, NY
Sales Associate August 2010 to October 2010
Shoe department attendant
Andrew’s Coffee Shop New York, NY
Counter/Front Desk July 2010
Greeted customers took orders
Bagged orders & Charged customers
Adidas Tannersville, PA
Team Lead/Manager Feb.2010 to June 2010
Examined merchandise to ensure it is correctly priced and displayed.
Review sales records to prepare reports to management and budget departments.
Organize records of sales, purchases and requisitions.
Provide customer service responding with inquiries and complaints.
Direct and supervise employees in sales, inventory, cash receipts and customer services
KFC Vista, CA
Shift Supervisor/Manager 2007 to 2009
Investigated and resolved complaints regarding food quality, service, and accommodations.
Trained new employees in cashier, packing, cleaning and customer service.
Supervised ten employees, scheduled work hours, resolved conflicts, and determined salaries.
Scheduled and received food and beverage deliveries, checked delivery contents in order to verify product quality and quantity.
Maintained food and equipment inventories, and kept inventory records.
Reviewed work procedures and operational problems in order to determine ways to improve service, performance, and safety.
The Children's Place Carlsbad CA
Team leader 2005 to 2006
Greeted customers and ascertained what each customer wanted and needed.
Ticketed, arranged and displayed merchandise to promote sales.
Opened and closed cash registers, performing tasks such as counting money, separating charge slips, coupons, and vouchers, balancing cash drawers, and making deposits.
Provided personalized service to all customers watched for and recognized security risks and thefts, and knew how to prevent and handle these situations
Forever 21 Carlsbad CA
Team leader 2004 to 2005
Inventoried stock and requisitioned new stock.
Helped customers try on and fit merchandise.
Bagged and packaged purchases, and wrapped gifts.
Cleaned shelves, counters, and tables.
Restructured and improved store displays answered questions regarding the store and its merchandise.
Education: Mira Costa College Oceanside Ca
High School Diploma
Languages:
fluent in English and Spanish
References: Available upon request
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