Customer Service High School
Resume:
Alma R. Martinez
Chicago, IL 60608
********@*****.***
Profile:
I like working on a busy and fast paced environment, I have a positive
attitude. Able to work under pressure, dependable, hard working, motivated
individual with strong organizational skills and the ability to multi-task
effectively. Quick to learn, eager and willing to go the extra mile.
Excellent analytical, oral and written communication skills. Capable of
meeting deadlines. Fluent in Spanish/English. Always gives an excellent
customer service. A team player, flexible and cooperative, needing minimal
direction/supervision. Familiar with MS Word & Excel, data entry and Quick
Books experience.
Education:
Maine East High School-Park Ridge, Illinois 2001-2004
High School Diploma
Everest College-Skokie, Illinois 2007-2008
Massage Therapy
Work Experience:
Receptionist. Nissin Cap International-
Schaumburg, IL
July 2011- April 2012
Answered phone calls on a fast and efficiently pace.
Helped out customers on questions they would have on pricing,
shipping,
products, etc.
Took down orders from our customers on a daily basis.
Assisted customers in person, showed them our products in our
showroom, and
helped them on picking out the best product according to their
needs.
Printed out UPS and FEDEX labels on a daily basis.
Collected payments from our customers.
Entered customers's orders in our database.
Was in charge of the daily report and made sure every order had
shipped out.
Used Microsoft Outlook, Excel, and Word.
Made outbound calls to our customers to make sure their order was
right and to
make sure they had received our current catalog.
Receptionist American Health Center-
Arlington Heights, IL
Sep 2007-July 2011
Made outbound calls to patients.
Fast and efficiently answered phone calls.
Answered questions from patients.
Answered phone calls on a fast and efficiently pace. (about 100 calls/day)
Made appointments on a daily basis.
Assisted patients on the phone and personally.
Used Microsoft Outlook, Excel, and Word.
Verified health insurance from patients.
Scheduled next visit/appointment.
Gave general maintenance through out the office.
Performed general duties through out the office.
Entered appointments and patient information in our database.
Customer Service Representative Breedemann Ford-Wheeling, IL
January 2007-March 2008
Answered phone calls.
Made outbound calls.
Efficiently assisted customer with their questions.
Made appointments for repairs on customer's cars.
Handled money transactions.
Took care of all the filling for the company.
Customer Service Rep/Research Team/Cashier Target-Niles, IL
Nov. 2004-January 2007
Managed and controlled the stocking.
Efficiently assisted customers with their returns and questions.
Made sure that all departments were fully stocked and clean for customers.
Assisted customer during their purchases.
Always provided and excellent customer service.
Handled money transactions.
REFERENCES AVAILABLE UPON REQUEST.
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