Virginia K. Altman

**** *** **** *****, ***. ***, Monroeville, PA 15146

abn8mk@r.postjobfree.com

724-***-**** (mobile) [pic]

Executive Qualifications Summary

Expert problem solver of complex systems as demonstrated by 20 years

experience leading reengineering and change management projects that

improved the strategic position and Total Quality in Fortune 500 companies

in global market. Specializes in facilitating the development of innovative

technologies from concept to customer usage stages. Masters in Public

Management from Carnegie Mellon University.

AREAS OF EXPERTISE

Leadership Skills Reengineering Skills Business Development

Skills

Visioning and Strategic Business and Technology Brand Development

Planning Systems

Partner with Executives to Organization Reinvention Message Design and

Design and Lead Change and Process Reengineering Distribution

Troubleshoot and Execute Implementation Design and Strategic Networking/

Complex Corporate Solutions Management Presentation Delivery

Multiple, Cross-functional Problem Solving/Decision Proposal Development and

Team Leadership Making Pricing

Implementation Specialist Change/Buy-in Management Client Relationship

Management

OUTSTANDING CAREER ACCOMPLISHMENTS

Business Reengineering and Entrepreneurialism

. Worked as TQM Project Manager on Dr. Deming's contract to implement

process improvement that made Ford Motor Company competitive against the

entrance of the Japanese into the U.S. car market. Facilitated the

collapse of the electronic division's process development timeline of

from 132 months down to 72 months. Redesigned workflow process by being

the first to use the World Wide Web (internet) to communicate the

reengineered release system enabling Ford to be the first to use virtual

cross-functional teams around the world implementing training and

collaborative decision making that gained fast, effective changes and

results.

. Consulted to Corning Consumer Products to analyze the reason for the

negative 6 % ROI. Increased ROI to positive 14% in 18 months; over

reaching corporate goal reached 9% ROI.

Managed the downsizing (30%) by reducing head count, streamlined

product offering menu, reengineered the logistics system resulting in the

creation of regional warehousing and just in time delivery of products.

Implemented first of its kind customer relationship management (CRM)

system.

. As CEO, led change management in Altman Telecom Technologies resulting in

achieving a 26% growth in sales in one-year period, with an increase in

all categories: Telephone systems, cabling, tech services, and

maintenance/ service agreements. Generated strategic plan and marketing

materials. Sustained growth rate in telephone system sales.

Transitioned culture from authoritative to collaborative, and techs from

order fulfillers to problem solvers, sales support, inventory managers,

purchasing agents. Managed all aspects of business until selling the

company due to family disinterest.

Organization Leadership and Federal Contracting

. Contracted Consultant to Broken Hill Proprietary (BHP) Steel who reduced

defects by 80% in six months when introduced Visual Factory (VF) and

installed a white-glove-clean standard to the work environment, promoted

a cross-functional team system utilizing collaboration to solve operation

problems and make shift changes, install visual (diagram) line settings

to improve safety and performance. Deconstructed legacy work habits that

contributed to unsafe safety issues and maintained cross-communication

process between operations maintenance, supervisors, and engineers to

produce rapid, long-term fixes.

. Federal contractor to HUD and US Army. Developed the project logic for

the first AI tutoring system used to train US Army soldiers how to

troubleshoot tanks (M1 A1 Tank) in combat situations. For HUD, designed

and delivered interactive video supported training to introduce an

accounts management system that allowed accounts payable to determine

whether landlord billings were valid and accurate.

. Healthcare: Interim Executive Director of a 64 bed Personal Care Home.

Worked as an elder caregiver in a multiple environments.

EDUCATION

. International Business Brokers' Association, Business Intermediary

Certification, 2009

. Carnegie Mellon University, Pittsburgh, PA: Masters of Public

Management, 2007

. Carnegie Mellon University, Chief Technology Officer Certification, 2006

. Kepner-Tregoe, Inc.: Master Instructor Certification, Problem Solving,

Decision Making, Situation Analysis,

Project Management, Engineering Human Performance Systems, 194-1996

. Seton Hill College, Greensburg, PA: BA, English Literature and

Communications, 1983

EMPLOYMENT HISTORY

Business Analyst/ Consultant, Altman Business Solutions, LLC, Mt. 2008 -

Pleasant, PA Current

Founded company to facilitate the buying and selling of

businesses in Westmoreland County, PA. Sold 18 businesses.

CEO/President, Altman Telecom Technologies, Mt. Pleasant, PA 2003 - 2007

Acquired family owned business established by father as a result

of the 1970 divestiture of AT&T. The business was a business

telephone system and network cabling company. Managed all aspects

of the company until its sale.

Independent Consultant, Greensburg, PA 2001 - 2003

Applied reengineering and process skills to facilitate

operational excellence to the following clients: Pittsburgh

Presbytery, East End Cooperative Ministry, AAA West Penn/ West

Virginia, and CoManage Corporation.

Change Management Consultant, Kepner-Tregoe, Inc., Princeton, NJ 1994 - 2001

and Australia

Clients included: Sun Microsystems, Microsoft, Symantec,

Unilever-Asian Operations, Procter & Gamble, Koch Industries,

Kraft, Inc., Red Lobster, Georgia & Pacific.

Ministry worker: Jerusalem, Israel; Thika, Africa; Charleston, 1991 - 1994

South Carolina; Jewett, Ohio

Applied Science Associates, Inc., Butler, PA, and London, 1984 - 1991

England

Instructional Systems Designer/ Senior Analyst working with the

following clients:

Ford Motor Company, HUD, AT&T, U.S. Armed Forces.

PROFESSIONAL - COMMUNITY AFFILIATIONS ( MEMBERSHIPS

Carnegie Mellon University Pittsburgh Alumni Association, Board Member

International Business Brokers Association

Member, Hebron Presbyterian Church

Western Pennsylvania Women's Business Network, Past President[pic]

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